Trusted Agent profile · Billingham
★★★★★
435 reviews across 2 platforms
Burn Avenue, Wynyard, Billingham, TS22 5UP
Robertson Homes's office in Billingham, at Burn Avenue, is rated 3.3 out of 5 across 435 reviews on two platforms, including 9 Google reviews rated 3.7.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good sales experience
Very good sales experienceHayley was very helpful and answered all our queries with patience. We also loved the showhomes which had nice subtle interior designing.
Hi Sejal,Thanks for leaving us a 5 star review! We're so pleased to hear about your experience with Hayley and wish you well with your homebuying journey.Many thanksThe Robertson Homes Team
1/5
TrustpilotTypical Robertson response
Yet again, I feel let down by Robertson Homes.
5/5
TrustpilotBeautiful show home
Beautiful show home. Visited Lionfields Lambton today and can’t believe the quality of the house. The attention to detail is outstanding and fits the beautiful setting perfectly.
5/5
TrustpilotStunning houses
Stunning houses, loved the garden rooms and how spacious the houses are. All finished to a high spec quality and staff were very helpful and friendly.
1/5
TrustpilotOver 2 years down the line and still…
Over 2 years down the line and still not right house is freezing windows goal despite numerous alterations snags have had to be chased on a daily for 2 years please don’t even think about buying
1/5
TrustpilotIf I could pick 0 stars I would
If I could pick 0 stars I would! The worst new home builder out there. Build a home with hundreds of issues and none of their customer service team reply to emails. Followed the formal complaint procedure and contacted the CEO and still get no response!
5/5
TrustpilotFantastic!
The showhome looks absolutely stunning. Obviously a lot of hard work has gone into it. Excellent use of space, quality design and features.
1/5
TrustpilotWynyard - Given up trying to get our home fixed…
Given up trying to get our home fixed after 18 months, now asking the NHBC to support in getting the Robertson team to care in the slightest. Even their exec board team don't reply to customers, nobody genuinely seems to give a hoot once they sell a house.Avoid buying from Robertsons. Great marketing but the reality is very different.
5/5
TrustpilotNewton Mearns - Southfield grange
Excellent service following my purchase / reservation of a plot at Southfield grange, Newton Mearns. Gillian at the sales office was brilliant, very informative and helpful!
Thanks for your review, great to hear you have had a good experience with us.All the best with your purchase in Newton Mearns.Many Thanks,The Robertson Homes team
5/5
TrustpilotAmazing new homes
Amazing new homes, great site at Lambton. Lovely people in the sales suite / land team.
5/5
TrustpilotBeautiful homes and an amazing welcome…
Beautiful homes and an amazing welcome from Dawn at the homes in Wynyard.
1/5
TrustpilotWHERE IS CUSTOMER CARE!!
WHERE IS CUSTOMER CARE!!! I have written 5 emails now over a 4 week period and getting absolutely no where. I didn't think it could get worse but it clearly has! Their automated response says 48 hours but this is clearly a lie! AWFUL!
5/5
TrustpilotWow the best show home I have ever seen…
Wow the best show home I have ever seen , outstanding attention to detail absolutely breathtaking Robertson homes have smashed it
1/5
TrustpilotUntrustworthy
Untrustworthy, fail to deliver as promised.EDIT. My review still stands...no contractual links eh...all part of Robertson group...same board of directors headed up by Bill Robertson.
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
5/5
Trustpilotwork experience
I recently did a day of work experience at Robertson homes- it was very insightful and the team was amazing!
5/5
TrustpilotWow what amazing homes
Wow! What an amazing home. Superb quality of build and interiors are out of this world. I’d move in tomorrow.
1/5
TrustpilotLies, delays and more lies
Lies, delays, lies, delays, lies. Buy a home from Robertson homes if you are a fan of lies and delays...
Hi Fraser, Having investigated this internally, we understand you have not bought a home on a Robertson Homes development. We suggest you contact your developer directly and pick this up with them.Many thanksRobertson Homes
5/5
TrustpilotExcellent support from Diane
Excellent support from Diane, she was patient, supportive and offered great advice when we were selecting our kitchen and bathroom choices.
Hi Angela,Thanks for your 5 star review and feedback about Diane. We are so pleased to hear about your experience.Many thanksThe Robertson Homes team
5/5
TrustpilotAttended the show home at Lionfields…
Attended the show home at Lionfields Lambton ….wow. Absolutely amazing build, design and quality. The best homes I’ve seen!
5/5
TrustpilotAmazing show home at Lampton today
Amazing show home at Lampton today, staff were a credit to the company and the interior design was beautiful!
5/5
TrustpilotOutstanding!!!
Outstanding!!!! Amazing Show Home it's a see it to believe it property. Standard of plumbing best I've seen 😍😍
5/5
TrustpilotShowhome looks fantastic
Showhome looks fantastic. The site looks great too. Very impressed by Roberton’s for the event. Interior design is fab!
5/5
TrustpilotAbsolutely amazing how beautiful…
Absolutely amazing how beautiful interior wow! One of the best openings I’ve seen. Activities for the public were fab.
5/5
TrustpilotMy experience with robertsons is…
My experience with robertsons is fantastic, the quality of the houses are second to none with quality customer service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robertson Homes's Billingham office has 435 reviews across two platforms: 9 on Google, 426 on Trustpilot (across the whole business).
Robertson Homes Billingham is rated 3.3 out of 5 across all 435 reviews, and 3.7 out of 5 on Google from 9 reviews.
Robertson Homes Billingham, Burn Avenue, Wynyard, Billingham, TS22 5UP.
