Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRobertsons have failed to deliver
Robertsons have failed to deliver, Dargavel primary should have been ready by Aug, 2 weeks before school finishes we hear it’s going to be delayed until at least October. It’s an absolute shambles. Our kids have been through enough setbacks in the last year.
Ann · 10 June 2021
Agent replied · 23 August 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotGreat development with the most stunning homes.
Great development with the most stunning homes located in Lambton Park.Amazing quality homes and the attention to detail in the show homes is second to none. The team at Robertson’s are fantastic!
Mae · 13 November 2024
★★★★★ 5/5
TrustpilotBest Home Ever!
Visited Lionfields site at Lambton today. This is the best home ever! I would love to live in a house like this. The house is huge and the surroundings are beautiful. I feel like I’m in the countryside.
Ava · 10 August 2024
★★★★★ 5/5
TrustpilotRobertson Homes - 1st class show home
Show home was amazing, the attention to detail and finishing was second to none. You can see that a lot of time and dedication has gone into this from the whole team. 1st class Robertson homes well done
Mrs · 10 August 2024
★★★★★ 5/5
TrustpilotWow !
Wow !! Super impressed with the Stuart Show home @Lionfields, Robertson’s new development at Lambton Park. Top quality , fantastic attention to detail and so spacious. Congratulations to all involved. An exceptional home in a stunning location.
Oxenham · 10 August 2024
★★★★★ 1/5
TrustpilotNO DEPOSIT REFUNDED!!!
Still waiting for my reservation deposit and bi-fold refund!! It's been 2 weeks now and I have still not received my money - you have my bank details and you still have my bi-folds deposit - please refund both ASAP
Kristin · 27 August 2021
Agent replied · 17 June 2024
Hi Kristin,Having investigated this internally, we understand this is now resolved.Many Thanks,The Robertson Homes Team
★★★★★ 5/5
TrustpilotGreat Service !
We are very happy with the service provided by Fraser and Diane at Glenburn Manor Jackton. They have both been very helpful and professional during our journey to our new house with Robertson Homes. Would highly recommend.
Joseph · 20 December 2021
Agent replied · 17 June 2024
Hi Joseph,Thanks so much for your 5 star review and recommendation! We are delighted to hear you've been very happy with the service given by the team at Glenburn Manor. We wish you all the best with your journey.Many thanksThe Robertson Homes team
★★★★★ 1/5
TrustpilotAwful Customer service
Writing this review after our final snag has just been completed nearly 3 years after moving in.
NC · 24 April 2025
★★★★★ 5/5
TrustpilotAbsolutely amazing house
Absolutely amazing house. The finish is 2nd to none. This is the 2nd time I’ve viewed a Robertson home and both times I’ve thought they were remarkable. Can’t wait til I can call one home
Mary · 10 August 2024
★★★★★ 1/5
TrustpilotNo commitment
Robertson Homes have not met their commitment to build Dargavel Primary School on time for August 2021.Edit in reply to the below: Could you direct me to where I could leave a negative response for Robertson Group, Education Sector?
Tthomas · 11 June 2021
Agent replied · 23 August 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 1/5
TrustpilotDon’t spend you hard earned money on these homes
Awful homes, won’t take ownership of issue
Mrs · 12 August 2025
★★★★★ 1/5
TrustpilotIf I could give zero I would all they…
If I could give zero I would all they do is send someone to look at our snags agree they are wrong need sorting and then a few months later send the same person to do the same thing again nearly 2 years on and still our house is a joke !
Samantha · 11 August 2023
★★★★★ 5/5
TrustpilotSite visit
Site visit. Got to look round our new Laurie garden room today with site manager, Russell. He was very accommodating and gave us some insightful information about the build and the site. He was approachable and communicated well. Delighted with the staff at Robertson!
Craig · 14 February 2024
★★★★★ 5/5
TrustpilotROBERTSONS is a 5 star house builder
ROBERTSONS is a 5 star house builder, after visiting the new show home today at Lambton, I am blow away, best show home I’ve layed eyes on.
Shannon · 13 November 2024
★★★★★ 5/5
TrustpilotHighly recommend Robertson homes
Highly recommend Robertson homes. They are very knowledgeable and offer a great range of sales schemes to help with selling your property allowing an easy move into your new home. They offer high quality well thought out properties
Alexandra · 18 March 2021
Agent replied · 23 August 2024
Hi Alexandra,Thank you very much for your review, it's great to hear feedback on your experience.Best wishes in your new home!Many thanks,The Robertson Homes team
★★★★★ 5/5
TrustpilotNos 4 Lionfields Lambton
Great team who are always there to help and support you. Minor hiccups sorted immediately and professionally. Stunning properties with an excellent build quality.
Alan · 20 December 2024
★★★★★ 1/5
TrustpilotShocking build quality
Shocking build quality, dreadful after-sales support, issues and defects take months to remedy. Wherever you look there's evidence of penny-pinching and corner-cutting in these new builds. To anyone who's considering buying from Robertson Homes - 'Caveat Emptor.'
AlanHH · 16 March 2021
Agent replied · 23 August 2024
Hi Alan,Thanks for your feedback. We're sorry to read about your experience, could you please email full details of your situation including the development name and plot number to homes.reviews@robertson.co.uk?Kind regards,The Robertson Homes team
★★★★★ 1/5
TrustpilotNothing but constant issues with our…
Nothing but constant issues with our new build house in the first 6 months of living here. Called and chased up customer care on several occasions and it’s not been sorted. I’d avoid buying a robertson house especially in Inverness.
Amy · 30 January 2024
★★★★★ 5/5
TrustpilotDargavel Village
Absolutely wonderful service from Linda at Dargavel Village. Nothing is a problem and can’t do enough for us. Whole experience so far has been fantastic. Can’t wait to move into my new home.
Paul · 6 July 2021
Agent replied · 17 June 2024
Thanks for your review, great to hear you have had a good experience with us. We'll pass your comments onto Linda.All the best with your purchase in Bishopton.Many Thanks,The Robertson Homes team
★★★★★ 5/5
TrustpilotShowhome opening
Showhome opening, had a great day and the kids got their face painted. The show home is incredible and all of the Robertson staff are extremely helpful and friendly
Charlie · 10 August 2024
★★★★★ 5/5
TrustpilotA company name that wasn’t familiar to…
A company name that wasn’t familiar to me however, after seeing the development, show home and experiencing “The Robertson Way” I can see how successful this company will be!
Anthony · 10 August 2024
★★★★★ 1/5
TrustpilotFailure to complete the build on-time
Robertson Homes have failed to build Dargavel Primary School within the agreed timescale due to a lack of resources, however they continue to build and sell homes. Putting corporate greed over children’s education.
Graeme · 10 June 2021
Agent replied · 23 August 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotRobertson homes showhome …
Great show home atmosphere and lovely food provided by vitos osteria. All of the staff were welcoming and the house is fantastic. Wonderful day and recommend for all
Archie · 10 August 2024
★★★★★ 5/5
TrustpilotLove the house layout
Love the house layout, the styling feels very luxurious and the rooms feel so spacious and homely. I couldn’t fault the assistance and knowledge of the sales team.
Daniel · 10 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
