Charles Church Billingham reviews

★★★★★ 1/5

Trustpilot

Charles Church @ Prince Regent

Charles Church @ Prince RegentJust received a phone call at 19:30 on a Thursday evening informing me that everything on the site has now been sold and the last 3 plots were due to be released for sale imminently. (The plot we’d chosen was the last to be built, ready in 10 months) I was told when placing the early reservation I wouldn’t need to do anything for the next few months. Now I’m being told I may need to be sold within the next couple of days!!!!As a earlier post said “be ready to walk away” and I now see why they receive such a low score. If anyone from Charles church wants to get in touch I reserved plot 46!

Andrew · 24 September 2020

★★★★★ 1/5

Trustpilot

Disability haters

Enquired about house. Noone phoned me back. Finally phoned up and spoke to sales team. Got asked ' are you the one with disabled child' ? Told properties gone and other one reserved and I need to contact another organisation instead. I asked when it had gone and she said this morning ! I tried to ask if anything else but just got told there's nothing and other one had been reserved. She couldn't get me off phone fast enough. later in day I had a voice a from her obviously answering my email and not realising it was me , saying plot had gone but there was bother one available! I'm thinking of reporting her to equality and disability rights commission. It's disgraceful behaviour. It appears as though they are filtering out prospective buyers who they may see as 'undesirable' for the site. Stay well away from this developer. Proponents of hate. They should be refused planning permission to build these sites.

Marie · 31 July 2020

★★★★★ 5/5

Trustpilot

Lovely experience

We are buying a new build in Flockton. The experience has been made extra special by dealing with Lynn on site. Lynn is so friendly/helpful and honest and makes the experience a joy and not stressful!

Paula · 12 November 2018

★★★★★ 5/5

Trustpilot

Settling into our new home

I think your staff in the office at herons park are very kind and helpful always ready to help. Also the builders on site are very good always kind and helpful.

Mrs · 6 March 2023

★★★★★ 4/5

Trustpilot

We have reserved a house excellent…

We have reserved a house excellent customer service from Mark so fa

Ms · 1 June 2024

★★★★★ 1/5

Trustpilot

If I could give no stars I would.

If I could give no stars I would.I’ve never known such a badly run company with managers who are exceedingly rude and blatantly lie.I have spent two years trying to have the problems caused in my home rectified. Phone calls, emails and visits. With cracked walls inside and out caused by pile driving.They have denied all correspondence and even denied coming to my home.I’ve asked for management to visit (with obvious distancing) to the view the damage caused outside . Yet nothing Shameful.

R · 24 June 2020

★★★★★ 4/5

Trustpilot

We purchased our 5 bedroom house on the…

We purchased our 5 bedroom house on the Prince Regents Court development in Sherburn in Elmet, Leeds towards the end of 2019. We moved in to our lovely home in March 2020. The current sales team and site managers are extremely helpful and friendly. We have fantastic views to the front of the house. The house has some internal snags which are still outstanding mostly due to the restrictions and effects of COVID-19. We are happy with the build and layout and have referred / recommended Charles Church to a number of friends.

Claire · 19 June 2020

★★★★★ 2/5

Trustpilot

My husband and I have seen the showhome…

My husband and I have seen the showhome in Cottenham and we were surprised to see a large crack between the wall and staircase (along the staircase). One of the curtains in the living room had been removed as the support was almost falling off the wall. Initially, we were very much convinced that this builder has the house we wanted, but not sure what to think about the quality of the house and what would be their after sales support when they did not bother to fix and polish the showhome. I have asked their representative about it and have been told that this is a normal process, but I very much doubt it. With only 7 days from moving in to report any faults and issues, I think that such cracks will appear later and then it will be on us to fix their poor work.

Sofia · 17 June 2020

★★★★★ 1/5

Trustpilot

Charles church 5 bedroom luxury home; The Truth

I bought a 5 bedroom luxury home from Charles Church nearly 2 years ago, I have incorrect fitted external doors including my french doors all needing replaced, none of my windows have been sealed so problems with noise & drafts, there is daylight showing through external doors and actual blinds & curtains blowing inside the house, every single internal door is damaged and needs to be replaced. I have the incorrect kitchen sink which is incorrectly fitted, I have a broken cooker extractor... I have every upgraded light switch fitting covered in paint, the entire house requires repainting due to shocking paintwork, I have a hole in my main bathroom wall , all my bathroom extractors are covered in paint, I have broken upgraded radiators, I have 1 out of 3 showers working and cheap useless taps & plug fittings in all bathrooms, I have under the required insulation in my loft, I have broken internal shelves in my upgraded kitchen, I have not had any of my kitchen worktops sealed or showers, I have 2 incorrect fitted garage doors causing a huge draft, I have bathroom tiles that have not been sealed, I have wires hanging from every radiator in the house, I have shocking brickwork externally... what I do not have is any money left to fix all of this and 2 years in it’s absolutely shocking that this is genuinely the state of my home, the customer service is appalling, called in NHBC and the Charles church representative due to attend to resolve these huge problems didn’t bother to show up, no one is remotely interested in helping me and yet as I sit here with my head in my hands more and more houses are being built. I wish I knew ; I hope my review seriously deters anyone considering purchasing anything from this builder.

Miss · 20 May 2020

★★★★★ 5/5

Trustpilot

Edmund Park

Moved into a new 3 bed house on the Edmund Park development at Frome. Build Quality is great and the sales and site team couldn't have done more to make the move a smooth one

Chris · 20 January 2019

★★★★★ 5/5

Trustpilot

Angela in particular has been very…

Angela in particular has been very helpful to us.

Mr · 15 July 2024

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful. 1st class from start to completion. Curtesy calls and updates throughout. Nothing too much for these guy's.

Samantha · 29 December 2023

★★★★★ 1/5

Trustpilot

House not so bad, estate layout TERRIBLE!

My overall house is ok, there have been a few snags that have either been sorted or still need sorting but nothing too bad. My main complaint is the layout of the estate, we picked a 4 bed detached house near the back of the estate, we were aware that there was going to be affordable housing behind us but we did not realise how close behind us they meant. When we moved in there was nothing behind us but fields so the view was lovely, now there are flats and houses that have been built so close to my back garden that I don't like to use it. The apartments have balconies which overlook my garden! The field is on the other side why wouldn't you put the balcony facing the field? It makes no sense! So after months of buying our 'dream' home we have a garden which provides us with no privacy whatsoever overlooked by flats and houses. We decided to sell the house last year but nobody wants to buy it due to the house being overlooked at almost every angle! Now we are stuck in a house which we cannot sell, the planning and layout of the estate is ridiculous!

Hitesh · 12 April 2020

★★★★★ 5/5

Trustpilot

Brilliant service we are so happy with…

Brilliant service we are so happy with everything from Charles Church

DONKA · 30 May 2024

★★★★★ 1/5

Trustpilot

If I could give Zero stars I would

If I could give Zero stars I would. My 81 year old mother bought a show house from them. The front door was broke and would not lock when she moved in and there was a water stain on the ceiling in the hall as well as many other minor defects. The site manager locked my mum in her house and said he would be back to order a new door, we never saw him again and my mother had to pay out £2000 for a new door as Charles Church would not respond to her complaints. The water stain on the ceiling they said was caused by the door being opened all the time as it was the show home and they did not come back to investigate it. Now every time it rains and its windy, my mother has water pouring in through her ceiling and window frames. her insurance company inspected it and said it was poor workmanship with regards to the pointing yet Charles Church are not interested and I am now going through trading standards. My 81 year old mother is living in a damp and mouldy house and Charles Church who have made hundreds of Millions in profits in the last year don't give a damn about you once they have your money.Do not buy a house from these cowboys you will just end up buying a lifetime of stress and worry.

SWT · 16 February 2020

★★★★★ 3/5

Trustpilot

Miss Leading …

Finding out that the original specification in the printed Catalogue had changed. Therefore a lot of the items included had been removed.

Shirley · 8 October 2023

★★★★★ 1/5

Trustpilot

Worst builder Charles Church - Persimmons

Charles Church has unethical practices all the way from get go. Unfortunately there is no zero star rating option ! They harass and pressurise their customers unnecessarily. They drove me and my wife crazy during our buying process. In the end you will be so fed up that you will just feel walking away from the deal. They will never own up to their mistakes and will try best to put on you even if it's their fault. Then they also recommend some solicitor to go with ... NEVER DO IT. It is a scam they just it for getting commission. Not because of anything else. I got coaxed into the solicitor they recommended and almost lost the deal because people were incompetent. They never owned up that it's them who recommended them in the first place. They brought my family to tears . By God it tell you . I curse them day and night they have no ethics. They are just wolves underneath their smiling faces. There are so many other great builders out there go with them who appreciate your money .Save your family peace of mind and agony. NEVER BUY CHARLES CHURCH OR PERSIMMONS.

Gila · 7 February 2020

★★★★★ 5/5

Trustpilot

Kept us informed at every stage

Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.

Mr · 5 October 2023

★★★★★ 5/5

Trustpilot

First time buyer

Great customer service on my first time house purchase @ mascalls grange.

Matt · 4 May 2024

★★★★★ 1/5

Trustpilot

Poor poor poor no customer service full…

Poor poor poor no customer service full of bull. How long does it take to get your £100 deposit back. Houses on site that have been reserved for months and we were informed you MUST complete in 35 days. The price also increased by £10,000 haha always be prepared to walk away from a house hahaha no thanks Charles Church. Mmmmm this will be the 5th time I have requested my £100 back and still no refund :(

Michelle · 19 August 2020

★★★★★ 1/5

Trustpilot

Purchased show home

Purchased show home, many snags, broken tiles, wonky fittings from blinds to the oven, leaking over flows into house on two rooms, broken toilet seats, wonky light switches, no alarm code (took weeks to sort) no meter readings (took weeks to sort) Paid £30k more than others of the same size but have alot less, IE o my one garage and a very small drive incomparrison to all other homes of the same size.Although trading as Charles Church, they are Persimmon Homes and buyers should be very mindful as these homes suffer the same issues including missing fire barriers.Being from first owner and not from new would be the only way to ensure you have an acceptable standard of home!

Debra · 20 November 2019

★★★★★ 5/5

Trustpilot

Keep calm and carry on!

Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.

Gary · 6 October 2022

★★★★★ 3/5

Trustpilot

Communication is not charles church…

Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.

Sonia · 29 May 2022

★★★★★ 5/5

Trustpilot

Great!

Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.

Jodie · 24 November 2023