Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat customer service
We first met with Julia a couple of months ago who showed us around the different homes they have available at Festival Park Norwich. We fell in love with the Chopwell. We have now sold and went back for another viewing before reserving our Plot. Kim has now taken over at the Charles Church office, which is great as we got on so well, when we met Kim down the road in the Persimmons office. Kim has been brilliant helping us to reserve our plot and go through all of the designs for the house. We are so excited for the next few months before we move in early next year.
Pedro · 10 August 2026
Agent replied · 23 September 2026
Thank you for your fantastic 5-star review. We are delighted to hear that both Julia and Kim have made your home buying journey such a positive experience, and thrilled to be part of this exciting next chapter.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotAmazing homes and incredible team
We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.
Bruna · 26 April 2026
Agent replied · 4 June 2026
We appreciate you sharing your experience as first-time buyers. It's great to hear that Kerry made you feel supported during the process. We wish you many happy memories in your new home.
★★★★★ 5/5
TrustpilotThis is my second attempt at getting a…
This is my second attempt at getting a Charles Church property, unfortunately the chain broke with my first attempt, but I’ve got to say that the site agent Saskia has been very supportive and encouraging, I couldn’t tell you how many times I’ve visited the site both to have a catchup with her and also to have a look around the show house talk about love at first sight.
Angela · 18 May 2026
Agent replied · 4 June 2026
Wishing you the very best with this second attempt, your perseverance and enthusiasm are admirable, and it’s great to hear how supportive Saskia has been throughout the process.
Zoe
★★★★★ 5/5
TrustpilotGreat After sale service
We’ve been in our new home for 7 months now, and since David, the site manager has been placed here all our minor snags have been sorted, he personally visited us at home to make sure we were happy with everything, and keeps in contact with me as well as customer care. He’s been a great asset to the site, I have trust in him knowing we will have any issues dealt with promptly and professionally! Thanks David and Team…. Plot 29, Rose Manor, Hadleigh,
Leanne · 20 February 2026
Agent replied · 23 February 2026
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’ve settled into your new home and that your experience over the past seven months has been so positive.
It’s wonderful to know that David has been able to support you with your snagging items and provide the level of care and communication we aim for. We’ll make sure your kind words are passed on to David and the wider team, they’ll be thrilled to hear the difference their efforts have made.
If there’s anything you need in the future, please don’t hesitate to get in touch. We’re always here to help.
Lucy
★★★★★ 5/5
TrustpilotDave the Plastic Surgeon
Dave the Plastic Surgeon attended our property to work his magic on a unit that had been damaged by sub contractors. He’s been this morning and it looks amazing. He was extremely professional and spent time making sure it was the right colour match. I would like to thank Dave for his efforts and would have no hesitation in recommending him.
Louise · 21 April 2026
Agent replied · 4 June 2026
Thank you for your review, we would love to pass this on to Dave so please do respond to Trustpilot's email requesting your plot number and development name, it would be much appreciated.
Zoe
★★★★★ 3/5
TrustpilotValentines event cost is Web info not true flooring was not included.
The web site information and the actual deal were two different things. House is amazing but they took bi fold doors away and said flooring was not included even though all the web searches stated included. Poor customer service and response on this with no response from head office after a compliant. Reduced house price means they cut items out to save costs an passed them onto us.
Pj · 22 February 2026
Agent replied · 23 February 2026
Thank you for your feedback. We’re sorry to hear the information you found online didn’t match your experience, and we understand how frustrating the changes to the specification must have been. Your comments have been shared with the team so we can review this properly.
Zoe
★★★★★ 1/5
TrustpilotTerrible aftercare on the estate
The aftercare on the estate is horrendous. Charles church have moved onto the next phase of the estate left our estate looking a mess. Weeds growing through the curbs, landscaping covered in weed. Grass is being cut once a month if we’re lucky.
Joshua · 8 August 2026
Agent replied · 23 September 2026
Dear Joshua,
We are sorry to hear of your comments. Please be assured we have passed these on to the team for their awareness.
Lucy
★★★★★ 5/5
TrustpilotSophie and Phil thank you
Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.
Mr · 1 May 2026
Agent replied · 4 June 2026
Dear Mr Simpson,
We really appreciate your thoughtful review. It’s great to know that Sophie and Phil took the time to understand your individual needs and helped make your purchase decision a confident one.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotFantastic experience!
Our experience with Charles Church was fantastic! The customer service by Paula and Jamie was brilliant and they are both so friendly and helpful. They were very accommodating and never put any pressure on us. I would highly recommend their service, especially to those like us who were first time buyers.
Mr · 25 April 2026
Agent replied · 4 June 2026
We are so glad to hear that you had such a positive experience. It's great to know that Paula and Jamie's friendly and helpful service made such a difference, especially as first-time buyers.
★★★★★ 5/5
TrustpilotGreat experience
We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.
Jesbin · 22 April 2026
Agent replied · 4 June 2026
We're happy to hear that you had a great experience with Chris and the team. We appreciate your recognition of the team's responsiveness and professionalism, and we thank you for your positive feedback.
★★★★★ 4/5
TrustpilotNew build ready in a timely way with…
New build ready in a timely way with reasonable flexibility being in a chain. Too many changes leading up to final completion, first kitchen unit choice, followed by sanatory wear, then kitchen layout and finally choice of tiles but suitable alternatives. Good and helpful post moving customer service but let down by third party suppliers. Site Manager helpful and proactive. Standard of workmanship average to good but more or less as expected. No flexibility re build or layout.
Nicola · 1 September 2026
Agent replied · 23 September 2026
Thank you for taking the time to let us know about your recent experience. We are sorry to read that not everything went as smoothly as you would have expected. We are pleased to hear the site manager was helpful & you have been supported by the customer care team.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotThe Lodge Burbage
Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.
Abbie · 2 May 2026
Agent replied · 4 June 2026
Dear Abbie,
We really appreciate your wonderful review. It’s great to hear how helpful, approachable and dedicated Diane has been throughout your journey. Providing this level of care and support is exactly what we aim for, and we’re pleased she’s made such a positive impact.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotCricketers Green
We’ve been really impressed with Stu the site manager and the way he has approached his role. His attitude feels genuinely caring, and it’s clear he takes pride- not just in the development itself but in the people who live on the estate. Stu is approachable, attentive, and always willing to listen, which makes a real difference as a resident.
Holly · 19 December 2025
Agent replied · 25 December 2025
Thank you so much for taking the time to share such a detailed and positive review of your experience. We’re thrilled to hear that Stu and the team, including Jamie, Ricky, Lauren, and Mia, made the process smooth and enjoyable for you. It’s wonderful to know that their professionalism, attentiveness, and caring approach had such a positive impact.
We’re delighted that you love your new home and that it’s perfect for you and your family. Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to the team - they’ll be so pleased to hear it.
If you need any further assistance or support in the future, please don’t hesitate to reach out. Wishing you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotSite manager Ji, Jamie in Sales, legends the pair of them. Couldn’t recommend any more.
Site manager Ji, has been incredibly supportive and got very few issues sorted quickly. Top bloke and someone you need to look after, been communicative always available and has gone over and above what I would have expected. A far better experience than our previous new build house. Jamie in the sales office was absolutely amazing from first meeting and helped us secure the property we wanted, off plan and we couldn’t be happier with it.
Dominic · 31 July 2026
Agent replied · 23 September 2026
Good afternoon, we are delighted to hear that you have been well looked after by the team at Wellington Gate, they will be delighted when we share your feedback with them.
Rose
★★★★★ 5/5
TrustpilotHappy Days
Moved in a week ago. We love the house. The team at Charles Church @ Cricketers Green Forton could not have been more helpful, approachable and supportive in helping us settle into our new home - and what a beautiful home it is. Can't recommend them highly enough. Thank you to Lauren, Mia, Stu and Rickie.
Richard · 22 December 2025
Agent replied · 25 December 2025
Thank you so much for your wonderful review and for choosing Charles Church at Cricketers Green. We’re delighted to hear you’re settling in well and loving your new home.
Lauren, Mia, Stu and Rickie will be thrilled to know their support made such a positive difference to your move. Your recommendation means a great deal to the whole team.
Wishing you many happy years in your beautiful new home.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotGreat service
Great service, Laura was exceptionally helpful in the process and took the time to let us view the property even though it was very hot. Many thanks.
Mr · 2 August 2026
Agent replied · 23 September 2026
Good afternoon James, thank you for taking the time to leave Laura such a wonderful review, we shall ensure she is aware of your feedback.
Kind regards,
Rose
★★★★★ 3/5
TrustpilotWe are really disappointed
We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..
Rebecca · 1 June 2026
Agent replied · 4 June 2026
Thank you for taking the time to leave a review. We would like to share your feedback with the regional team for their consideration however, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, plot number and development, along with your contact details.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotThe experience start to finish has been great
The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.
Vinnie · 28 May 2026
Agent replied · 4 June 2026
Dear Vinnie,
Thank you for your thoughtful review. We’re pleased to hear that Erin, Tom and the team delivered such a high level of care and communication, making the process straightforward and helping you settle in comfortably.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotMassive thank you to Kayleigh and Ellie…
Massive thank you to Kayleigh and Ellie for their support throughout the whole process of selling our house to buying our new home. Amazing communication, always there to answer any queries we had and were always very reassuring. Cannot thank Charles Church, but mainly Kayleigh and Ellie, enough.
R · 21 December 2025
Agent replied · 25 December 2025
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience was while selling your previous home and purchasing your new one. Buying and selling at the same time can be a stressful journey, so it’s fantastic to know that Kayleigh and Ellie were able to make the process feel smooth, clear, and reassuring throughout.
We wish you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotThanks to Evans and the whole charleschurch team
The site team were very helpful we had couple of minor issues, they were swift to response. Thanks to Evans for facilitating the response and always checking in to make sure everything is fine. Thanks to Clem for his extra kind gestures;he helped with the paintings of some marks on the wall.We had great experience from making enquiry to moving in and settling down..we love our new build; quality finishing and spacious. Will definitely recommend We love our new home 🏠
Hamidat · 11 December 2024
Agent replied · 22 December 2024
Dear Hamidat,Thank you so much for leaving us a positive review and recommendation on Trustpilot! We are delighted to hear that you had a fantastic experience with Evans and Clem. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction. I will be gladly pass on your kind words, they'll be delighted.Kind regards,Emmy
★★★★★ 5/5
TrustpilotCouldn't recommend them more!
Charles church have been so incredibly supportive throughout our whole home-buying/1st time buying experience. From talking us through the whole process, to communicating with us with consistent updates on our house. They took us along the whole journey! When we moved into our beautiful home they fixed any little nicks or snags we found. We hired an independent snagger (just to be safe). We've been on our house for a week and they've already fixed so many of them! Even taking our empty moving boxes and fitting our washing machine in. They've been amazing. Big shout out to Tom (sales rep) with his fantastic communication / answering all our questions and the two Sean's (site managers) for supporting us through the demo day and the whole moving process. I can't thank them all enough. You've made our journey so much smoother! Thank you to all of you, From, Eva & James.
Miss · 9 December 2024
Agent replied · 22 December 2024
Dear Evanthea, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Tom, Sean and Sean at Horton's Keep. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Kind regards, Ada
★★★★★ 5/5
TrustpilotBuilding Sang Rectification
With a snaglist from a professional snagger, I was wondering how to tackle the list provided, I was pleasantly surprised that Charles Church Customer Service is a delight to work with. Nominated Customer Service member for this site was wonderful, operations manager visited the plot and spent time to review the list and noted down the remedies needed. Customer Service team - Especially Pete Hill was meticulous to review the list and he was above and beyond our expectations. We also had Bruce Faulkner, who also did an excellent job in rectification of some decorations.Having said that, the main remark is that the QUALITY should be taken care of during construction, but I am very happy with the after sale service.
Vijayakumar · 7 December 2024
Agent replied · 22 December 2024
Dear Vijayakumar, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly share this review with Pete Hill and the team, they'll be delighted.Kind regards, Ada
★★★★★ 5/5
TrustpilotMy experience has been a great one from…Beautiful and quick
My experience has been a great one from the first day we came to the office to make enquiry Sophie was very helpful offered good advice and answered all our questions patiently and assisted us with taking the first step. Louisa was so supportive in ensuring all the documentation and paper work went smoothly and quick. The site manager, Joe has been so helpful in assisting us with the settling down process. The whole process was so fast and straight forward my family and I do appreciate the team in Prince Park. I am happy to refer friends.
Joycelyn · 3 December 2024
Agent replied · 22 December 2024
Thank you for sharing the start of your new home journey with Charles Church. We are really pleased to hear you have been so well looked after by the team at Prince's Park, wishing you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotPrince’s Park
We’re incredibly grateful for the support we received from the team at Prince’s Park. Clem, one of the site builder staff, was professional when he came to assist us with preparing our new home. He provided us with valuable advice to help set things up smoothly. His expertise and helpful attitude made a big difference.We’d also like to thank Sophie at the site office. She’s been cheerful and very helpful, going out of her way to connect us with the right people whenever we needed assistance. It’s been reassuring to have such dedicated and approachable staff on site. Thanks to both Clem and Sophie for making our move-in experience so much easier!
Michelle · 30 November 2024
Agent replied · 22 December 2024
Hi Michelle,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Holly
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