Douglas Allen Billericay reviews

★★★★★ 5/5

Google

I would highly recommend Douglas Allen in Billericay after my experience with the sale of my house. The whole team, particularly Danny, Erica and Anthony, were so helpful and really pulled out all the stops after my first buyer pulled out. I barely had any time to be disappointed as it was remarketed within 10 minutes and another buyer found within a week. I was kept informed throughout by regular phone calls and emails, but never felt pressurised. They certainly have the vendor's best interests at heart as well as take the stress out of selling. Thank you for looking after me so well.

Susan · 14 June 2022

★★★★★ 1/5

Trustpilot

less than 1 star if possible!

less than 1 star if possible!! very irresponsible on when tenant is checking out They say flatfair deposit scheme is so great but i have lost out on my early termination fees purly due to their negligence and when i emailed gave me a long list of excuses. think twice before lettings with them !

K · 7 September 2026

★★★★★ 5/5

Google

I went into the Billericay office with my partner as we are looking to buy our first home. Anthony was very informative and gave us all the advice we would need to get in the best position to buy our first home. We are very grateful for his help and hope we can find our first home with him

Michael · 14 February 2024

★★★★★ 5/5

Google

Anthony came over to value my flat which I am looking to buy off the council. He understood my situation and was not pushy compared to the other agents. He went through the market and valuation and gave me some great advice for my next steps. Would highly recommend Anthony if you are looking to buy or sell

Mitch · 14 February 2024

★★★★★ 4/5

Google

Overall we had a good experience with Douglas Allen. Danny was very responsive and always available to talk and answer our questions. During the very stressful time leading up to exchange Danny and Natasha were great and really pushed things through with the solicitors and the other estate agents in the chain. I'm not sure our move would have happened without their persistent approach, always chasing everyone up and keeping us informed what was happening in detail.PositiveResponsiveness

Richard · 14 June 2022

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.

Pip · 26 May 2023

★★★★★ 5/5

Trustpilot

Rosalie Kurton... a true Super Agent!

How do you describe the effort of a single individual in a few words? I cannot emphasise the gratitude that I have for Rosalie Kurton. She is the SINGLE reason that I am a homeowner today. Unfortunately, Douglas Allen and my solicitor J.S LAW have failed to keep me well informed or up-to-date over the past few months and in particular the last two weeks of my purchase. Rosalie however, was the ONLY person who ALWAYS answered my calls and replied to my e-mails. She would call my solicitor and my local branch regularly to keep escalating my queries on my behalf. Where others failed to maintain professionalism and lacked enthusiasm, Rosalie was able to keep both her and my head above the water at all times. On occasions, I had almost given up on the sale and decided to take my custom elsewhere. It was her persistence and hard-working ethic that led to the completion of this purchase. It was an absolute pleasure to work with you and your help is highly appreciated. I am still struggling to answer the question: How do you thank someone who helps you buy your home?

Hasan · 3 December 2021

★★★★★ 5/5

Trustpilot

Michael Simpson

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

Tara · 9 February 2025

★★★★★ 5/5

Trustpilot

Woodford Branch - Steve and your team = thank you

We bought our house 8 yrs ago from Douglas Allen in Woodford and had such great service that we definitely wanted to use them again to sell this time around. Steve and his team at the Woodford branch are brilliant. We felt we were getting a real team effort, as they work so well together, listening to our requests, not overly salesy... just a gentle push in the right direction to get the sale over the line. We sold our house in record timing and are thrilled with the price and overall service. Thanks guys, you are all awesome!! - Highly recommend using the Woodford branch - Jenine

Mrs · 17 September 2021

★★★★★ 5/5

Trustpilot

Thank you all the team

Thank you James, Jess and all the team for selling my flat so smoothly from start to finish You all really helped me to fill in my forms as I didn’t have a clue what to do I haven’t moved for over 15 years so didn’t know where to go or what to do but you all made it easy for me I know when my mum n dad are moving soon they will be coming to you and only you Thanks again Peter cook

Peter · 26 August 2021

★★★★★ 5/5

Google

We dealt with Spencer at Douglas Allen, we were looking for a property to purchase and we was very impressed with not only his professional manner and attitude, but he really went above and beyond to help us secure a good deal on a house. We would defo recommend using this estate agent and 100% would use them ourselves in the future if needed. To be totally honest he knocked the socks off the estate agent we are selling with!PositiveResponsiveness, Professionalism

Lindsay · 24 August 2021

★★★★★ 5/5

Trustpilot

Had an amazing experience dealing with…

Had an amazing experience dealing with Sharna from the Billericay branch, she made the whole buying process super easy and was a pleasure to deal with.

Michael · 11 July 2026

★★★★★ 5/5

Google

We had a relatively seamless sale through Douglas Allen and overall, was a highly professional and friendly service who managed to get us the right offer in a timely fashion. Fraser was particularly good in giving a realistic price and valuation but also managing expectations from the outset was important to know. They had a wide network for coverage which enabled a healthy footfall of quality buyers to come through as well. Also notable was the professionalism of Billericay manager, Danny Lonergan who helped finalise and conclude the sale. Recommended.PositiveQuality, Professionalism, Value

Peter · 14 June 2021

★★★★★ 5/5

Trustpilot

Douglas Allen East ham - The Ace team

I have recently dealt with Maureen, Hassan and Nasir from the East ham branch. In my experience I have found them to be very friendly, honest and transparent in all our interactions. From the accompanied viewings, to the follow up, they took care and time to diligently capture and address my specific needs. How they conduct themselves professionally, the manner in which I am addressed and their attention to details definitely warrant commending! I felt very valued and can't highly recommend the East Ham team. Kudos to you, especially Nasir for being so patient and ever so helpful with me! Keep up the fantastic work and maintain the high bar that you have set!

MAJ · 21 May 2021

★★★★★ 4/5

Trustpilot

I sold my house in January this year…

I sold my house in January this year through Douglas Allen Woodford Branch. Stephen Ford handled the sale from the start and throughout the process to completion. The buyers were first timer; a bot slow and pedantic. Stephen was an excellent professional in guiding both parties to speed up the process. Towards the end the buyers were a bit niggly and Stephen offered to go a put sealant to remedy the problem over the weekend as I lived in Nottingham. He went the extra mile in concluding this sale. My sincere thanks to Stephen and Woodford Branch.

Mr · 13 April 2021

★★★★★ 4/5

Google

Overall we had a good experience with Douglas Allen. Danny was very responsive and always available to talk and answer our questions. During the very stressful time leading up to exchange Danny and Natasha were great and really pushed things through with the solicitors and the other estate agents in the chain. I'm not sure our move would have happened without their persistent approach, always chasing everyone up and keeping us informed what was happening in detail.PositiveResponsiveness

Richard · 24 October 2021

★★★★★ 5/5

Trustpilot

highly recommend chadwell heath

easy transaction, made selling a house feel very easy with no hassle. first met Douglas Allen Chadwell heath office manager Michelle, who came to value my property which was one of the more expensive properties in the area, Michelle tailor made a bespoke marketing for my 5 bedroom property which worked a treat. we had received multiple offer within 3 weeks of marketing . Hasan had conducted all the viewings with covid precautions yet up sold the property to every viewer. we got an above asking price offer which they had negotiated and allowed me to get £10,000 more then the asking price. i cant thank Michelle & Hasan enough , highly recommend Douglas Allen chadwell heath office

Michael · 9 March 2021

★★★★★ 4/5

Trustpilot

Billericay Office - Danny Lonergan

Having heard about the stamp duty holiday, like many others we decided to sell our house. Initially we went with another agent, but they were out of area and we had limited success with them. Aware of our own time and budget constraints, we appointed Douglas Allen (Billericay Office) to oversee our sale on a dual agent basis. In the first two weeks of signing with them we have the same number of people through the door for viewings as we had in the two months prior with another agent. This clearly showed they had their finger on the pulse in terms having contact with local interested buyers.During this process, (and the reasons for 4* not 5*) is that we agreed to use agent photographs, not their professional photographer, and the cost of their service would be reflect this. However, that wasn't the case as they still charged us for it (forgave them in the long run due to excellent service received so was happy to pay for their service - see below), but they failed to explain to us that the 'photography package' included floorplans. This was an issue for us. Personally, when I critique a prospective house to purchase, I'm interested in its layout - so want and need a floor plan. No plan, no viewing, house gets discounted from our search. I'm that flippant and other buyers probably are too, so I supplied Douglas Allen with my own floor plan and they failed to use it. That meant the whole time we marketed with them, we didn't feel completely happy or comfortable with our marketing information. I recognise that this is a personal preference, and that not everyone would be worried or bothered by it, but our expectations weren't managed on this aspect of the process.HOWEVER, after many viewings and once we had a buyer 'on the hook', the Billericay team were excellent in securing the sale of our house during a very difficult and unprecedented time. During the sale process, we dealt with Danny Lonergan- a lot! That was mainly due to COVID and that the Douglas Allen sales progressor was working from home and only made outgoing calls, so to contact her, we had to leave messages at the office for her to call us, so it was often quicker and easier to speak to the Branch Manager, Danny. He helped and assisted our sale on endless occasions, was sympathetic to our situation and provided a clear conduit of communication between ourselves and our buyer and their solicitors. We had a troublesome sale thanks to the dreadful performance of our solicitors, so we heavily relied upon the staff at Douglas Allen to get our sale and related purchase over the line, and they did, in a very challenging and fluctuating market. Ultimately that's what mattered to us and should matter to any potential property seller - having a decent agent that is willing to work hard for you to negotiate whilst being polite and professional. We highly recommend them. Thank you!

Kyle · 24 February 2021

★★★★★ 5/5

Trustpilot

This review is for Linda O’Donnell at…

This review is for Linda O’Donnell at the Walthamstow branch, she was amazing with our house move and chain of 5! Yes a chain of 5, which she kept us completely informed with and upto date. Linda went the extra mile to help us complete our sale and purchase, she chased like crazy, called us and emailed with all communication along the chain. And when people threatened to pull out she was there calming and guiding the chain to completion. She was a complete trooper and we have her to thanks for helping us get it all done in time. I must say I was a complete ball of anxiety, stress and she managed to keep me in some sort of order. Props to her because she also went through our stress and anxiety with us. Here’s hoping she still wants to do her job after working with us 😂Highly recommend if you are selling/purchasing through DA at Walthamstow that you request Linda!

Ruksar · 15 February 2021

★★★★★ 1/5

Trustpilot

I found the East Ham branch to be a bit…

I found the East Ham branch to be a bit of a nightmare and somewhat manipulative, first Maureen was really charming, and I realised later pumped me for info, about the lowest price I would take and saying fixed fees that turned out to be without VAT and to have all sorts of other charges added on. So fees were way more expensive than I had thought l. On the plus side they did get a buyer really fast, before they even advertised in on line and I was stupid enough to say yes at the bottom line which was represented to be the the buyer having scraped together every penny they could. (That turns out not to be quite right as they are going to remodel the house their surveyor told me)If you agree a fixed fee they work for the person buying to secure the sale and not for you. And they will put pressure on you to meet unreasonable demands even after you ah e formally said no via your solicitor rather than point out to the buyers that they are asking for things never normally done and only days before exchange and completion. In hindsight I would never again use this firm and have real concerns about the ethics of someone who isn’t up front about fees, hides the VAT and additional charges until you get the paperwork with small print and who is open about advertising at inflated price so that buyers feel they are getting a bargainAvoid fixed fees and they might actually work for you

Elane · 8 February 2021

★★★★★ 5/5

Trustpilot

Excellent work Linda

Excepted an offer for selling my property at the end of July. Great, but things where moving so slowly, not being updated with anything, just was left in the dark. Then Linda came on board and things started to get moving, she kept me posted and actioned everything which had to be dealt with immediately, she really bent of backwards to get things done. Eventually I completed early December with the great help from Linda.Thank you Linda for all your hard work, very much appreciated.

Belinda · 4 February 2021

★★★★★ 5/5

Trustpilot

Good service

The Douglas Allen team have been really helpful throughout our entire search to buy a house. We dealt with a number of people in the Walthamstow (Thank you Maria, Ben, and Ammer) branch who were very polite and insightful. We got the opportunity to view the property before it hit the market. They were easily contactable throughout the entire process. Being our first purchase we felt a little lost. Linda O'Donnell walked us through the process and was calm and patient with us and helped us every step of the way (Thank you so much!). We had regular catch ups by both email and phone and it was very reassuring to speak to her during this.

Sunny · 22 January 2021

★★★★★ 5/5

Trustpilot

More than just an estate agent

We bought our house through Douglas Allen, and it was a very good experience. So a few years on we have sold our house through them as well. As previously, not only are the team in Walthamstow amazing at what they do and really customer centric, Maria, Ben and Ammer are amazing, but the approach to marketing and selling the house is really best in class.Where they really excelled though was the after service. We had an absolutely amazing aftersales/account manager who was with us every step of the way through a sale where various parts of the chain threatened to collapse several times. If it wasn't for this service and Linda, who is such a star, going above and beyond the sale would never have happened and we would have missed out on our onwards purchase.There are plenty of estate agents out there who are transactional and treat clients like numbers. Unfortunately we have had experience of a few. Douglas Allen are the opposite of this. I don't write many reviews online. But having almost lost out on buying the perfect house because of problems down the chain, and seeing all the effort that Linda put into saving our sale, I think it's the least I can do.Thank you Linda and the team at Douglas Allen.

Andrew · 12 January 2021

★★★★★ 5/5

Trustpilot

We went into Douglas Allen and saw the…

We went into Douglas Allen and saw the Manager who was very helpful and told Us about the different areas of Billericay. We found a property We loved and put an offer in which was accepted. We thought DA had priced the house well. Because of problems with Our buyer, the Sale has been a lot longer than We thought. Natasha is the go between and has been in touch with buyers/sellers and Solicitors in the chain. We have been very impressed with Natasha, when She has said She'll phone, She has.... In buying a house it's being in touch with 1 person and them letting You know what's going on is so important. Erica too gets a mention for the same reason... She hasn't been there long and if she doesn't know the answer to Your question, She'll find out and call You back. Douglas Allen has been around for a good many years.... and their Staff are a credit to the firm.

Kathy · 8 January 2021