Trusted Agent profile · Billericay
★★★★★
1,901 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH
Part of Douglas Allen, see every office.
Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,901 reviews on two platforms, including 152 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
TrustpilotWalthamstow house sale
An excellent service from the Walthamstow branch. Selling my house was stress free and efficient. Ammer was a great help with every aspect from viewings through to exchange and completion. Would definitely recommend and use again
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotI DO NOT RECOMMEND Douglas Allen Walthamstow
We were introduced to Douglas Allen Walthamstow via the Co-Operative Probate Service and Movewithus. We instructed them to sell our property. I wish I could find something positive to say about Douglas Allen Walthamstow and the Branch Manager but there is nothing. They completely wasted our time for over three months. We gave them notice and took our business else where. We instructed another estate agent, whose fees were cheaper, and they achieved a higher sale price, so we ended up being £12,000 better off. I DO NOT recommend Douglas Allen Walthamstow.
Dear C MThank you for leaving a further review following your previous comments in October 2020. Naturally we are disappointed that you have been dissatisfied with the service provided and we would appreciate the opportunity of looking into and responding to your specific concerns. In order for us to do so, we would kindly ask that you provide full details of your experience to our Customer Relations department on either 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotFive star agency and five star staff
From viewing of the property to the day of receiving the keys, I found DOUGLAS ALLEN staff very very helpful. Special thanks to Tanya, Sarah and Robin for all your help during the process of purchase our house
Dear Usmangani,Many thanks for your 5 Star review of our Chigwell office, Tanya, Sarah and Robin will be delighted they were able to help you buy your new home.On behalf of them I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotBarkingside branch
A big thank you to all the team at the Barkingside branch, especially Daniel, Keith and Lynburge. The sale of our house went extremely smoothly and we were very happy with the professional and courteous service we received. Thanks again
Dear Lynn,Thank you for your kind comments regarding Dan and his Barkingside team with regards to selling your home, they will all be delighted that they could prove to you that our customer care and marketing strategy really is second to none.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAll the team at Douglas Allen East Ham…
All the team at Douglas Allen East Ham were great! Really informative and knowledgable and didn't make us feel that we were asking silly questions. Very professional and friendly, our house sold quickly via a well-attended open day.
Dear Rockalj, Being informative and knowledgeable and being able to be on hand to answer any questions are always the key parts of helping clients through what can be a confusing time. House moving can feel difficult unless we are on hand to deal with any concerns that may arise. I am pleased to see that you achieved a buyer at your well attended open house, Open houses are there to reduce the number of times we need to visit your home, saving you have to keep cleaning and tidying also helps to build competition between buyers ensuring we maximise the price and give you a great choice of buyer. Thank you for taking the time to add your comments and I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotExcellent service from Maria at Douglas Allen
Excellent service from Douglas Allen, Maria especially. She sold our house in a weekend! Maria was also, friendly, professional and extremely efficient, knowledgeable and kept in communication with us. All in all a great service.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHouse Sale
A big thank you to Les and all his team at the Chadwell Heath office for helping us with a long and drawn out house move.Special thanks to Chelsey Baldwin who kept us informed throughout. She is a star.
Dear Barry, thank you for taking the time to add your feedback about Les and the team at Chadwell Heath, I am sorry that the sale seemed to be drawn out, but I am pleased to see that the team and Chelsey our sales progressor kept you informed throughout, whilst there are occasions where a sale is drawn out for various reasons, being kept in touch proves that all is being done to help you move as soon as possible.I would like to wish you the best for the future and if we can be of any further assistance, please let us knowKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotWalthamstow team Ella ,Ben ,Maria and …
Walthamstow team Ella ,Ben ,Maria and Faisal were very friendly and very helpfull with all clarity helped me to become homeowner for the first time in my life. I would definitely recommend them to all of my friends.
Hi Mexhit,Thank you for your comments regarding Ella, Ben,Maria and Faisal in the Walthamstow. Our aim to "Help our customers achieve their dream move"I hope you will be very happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotAbbie Wilson
Abbie Wilson was really helpful and I couldn’t of asked for anyone better to help me with my move. Really professional and a credit to the company. Thanks again for making it an easy move. Aaron serrant
Dear Mr Serrant,Thank you very much indeed for taking the time to post this 5 Star review of the service given by Abbie of our Basildon Lettings team, she will be delighted she was able to help you make a smooth move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotFantastic estate agents!
I couldn't have asked for a better estate agents to help. So friendly, helpful, and professional! We got viewings in the next day after registering. Thank you Maureen Grey for everything!I would Definitely highly recommend Douglas & Allen!
Dear Shuby, Thank you for recommending us highly, the aim of our service is to ensure we always work professionally yet remembering that every client is different and needs us to work in that way. Helping people is our way, this means we can ensure everything goes smoothly from start to finish.I wish you all the best for the future and look forward to helping you again some time in the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotWANSTED BRANCH! Well Done!
Brilliant! had my sale fall through with two other agents but Douglas Allen helped pull it through and we completed today, THANK YOU from the bottom of my heart to everyone, in particular Janine, Nathan, Matthew! TRUE STARS!
Dear M. Uddin,Thank you for posting your review regarding Janine , Nathan and Matthew in my Wanstead Office. I hope you will be happy in your new home and hope when you come to sell up again you will come to us first !Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotProfessional, supportive and helpful - Thank you
The service received so far has been very professional - accurate and clear about the selling process and the specifics of my sale, very supportive during the viewing stage and provided sound and evidenced advice about the bids received. I was very impressed with the detail of info provided on the financial position of those putting in an offer and being able to have access to view activity online was a real help. All the staff in the Walthamstow office were professional and with sincere and welcoming smiles; I must highlight Maria Ticehurst though who was particularly helpful and understanding. She’s a great asset to have with her can do attitude, her experience and her friendliness. Thank you.
Good afternoon Rachael, Thank you for taking the time to write this review about our Walthamstow office- particularly Maria, who I'm sure will greatly appreciate your kind words. I'll be sure to pass these comment along. Kind regards,Danielle
4/5
TrustpilotSold my flat very quickly and well over the asking price!
Douglas Allen East Ham marketed my flat with a beautiful brochure and it sold very quickly, and well over the asking price. The manageress Maureen Grey was a delight to work with and was very easy to talk to.
Dear Mr McLaughlin,Thank you very much for posting your review concerning Maureen and her East ham office. It is great to hear that our unique marketing has helped sell your property for over the asking price as it has done for around 40% of our Sellers so far this year.Your custom is greatly appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotNatasha was fantastic to both me and…
Natasha was fantastic to both me and Jack. She kept us reassured at all times and we were very lucky to have such a great estate agent being first time buyers.Thank you for everything Natasha!Jack and Polly
Dear Pols, thank you for taking the time to add your thoughts on Natasha our sales progressor for the Wickford office, keeping clients reassured and up to date with everything that is happening is the key to reducing the stress and helping you through the buying process. I wish you the best in your new home and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotI cannot recommend him enough!
Stephen Ford of Douglas Allen Woodford handled our sale last year. He was most helpful and his advice was always sound. As we wanted to return to the area, we contacted him again and he could not have been more helpful. He put so much time into searching for the right property for us. He knows his area amazingly well, has great insight, and his communication and people skills allow him to really get alongside a customer. I have never met an estate agent like him. He is worth his (not inconsiderable) weight in gold!
Good afternoon Dick, Thank you for your glowing review regarding Stephen from our Woodford branch- he is a real asset to the team. I'm sure he will greatly appreciate your kind words. Kind regards,Danielle
5/5
TrustpilotFirst time buyer for flat bought…
First time buyer for flat bought through the Walthamstow office. Justin and Maria were both friendly and helpful and the team were quick to respond to any queries I had during the process. Thank you.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleMoving home is a stressful time but the team at Douglas Allen working in tight timescales delivered excellent results. Keeping me informed - doing what they say - and providing guidance when needed - All the team were excellent I made a particularly good working relationship with Danny but must mention Erica/Spencer/Natasha and of course my conveyancer Chris. If I missed anyone I apologise - Thank youPositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotOutstanding service and communication
I cannot fault Douglas Allen and their staff. Lucy came to value my house a week earlier than originally planned and was very helpful. She made me feel more confident and talked me through the entire process. Ellie also has played a massive part in pointing me in the right directions and putting me in touch with the best people. The communication between us and the company has been outstanding. Can't wait to move forward with selling and finding our new home.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotBillericay branch
Billericay branch - GraceHi would like to say Grace has been so helpful in our house hunting.We found her to be very professional and courteous and viewings have been comfortable and easy with her, lovely young lady.
Dear Dawn,I am pleased to hear your feedback and that you found Grace at Billericay to be professional and courteous in all your dealings, we are fully aware and invest a large amount in training all our staff to ensure that the service levels we deliver are as Grace has shown.Making the viewing comfortable and easy helps you to make an informed decision on your purchase and also to ensure that the owners property is shown in the best possible light.Thank you again for taking the time to add your thoughts and we wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotWhat an amazing experience
What an amazing experience. Maureen went above and beyond expectations in getting the sale completed. Liaising between the buyer, seller and solicitors. I would highly recommend Douglas Allen
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotShana and the team are fantasti
Shana and the team have been fantastic keeping us up todate with the property we are looking to purchase and have been great helping to arrange viewings. Thank you for all the help!!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
4/5
TrustpilotPut my property for sale through…
Put my property for sale through Douglas Allen a East Ham. The team are very good and very upbeat.Thanks to Richard for putting all his time and effort. Great upbeat and positive attitude.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotTanya Keene has been a rock to us for…
Tanya Keene has been a rock to us for the whole process i can honestly say we wouldn’t not been able to deal with the stress if it wasn’t for Tanya. She has updated us all the way and been so supportive thank you so so much Tanya and the whole team at Dauglas Allen
5/5
TrustpilotThank you Kaitlin Stoddart for all your…
Thank you Kaitlin Stoddart for all your help. You made something that is very hard and upsetting a lot easier for me. Very kind and caring lady. Thank you so much.
Good afternoon Miss Bidgood, Thank you for taking the time to write a lovely review about Kaitlin. We are so glad she has been able to support and help you during challenging times. I'll be sure to pass on your kind words. Kind regards,Danielle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.
