Trusted Agent profile · Billericay

Douglas Allen Billericay reviews

★★★★★ Excellent

1,901 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH

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Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,901 reviews on two platforms, including 152 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.

Google logo

4.8 / 5

152

Reviews on Google

This office

Trustpilot logo

1,749

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Billericay office, from every platform, shown as written. First names only.

5/5

Google

Being a first time buyer I find the entire process of buying a flat fairly stressful but the guys at Douglas Allen have been absolutely amazing! Anthony , Danny and the entire team have been so helpful along the way. They were very patient with me when I had a million questions at the start and offered plenty of good advice and tips. They were super quick getting back to me and even helped sorting any pending queries with the current owner. I felt like they were really professional and on top of it without making me feel like I am being pushed into a sale like some other companies do. I can only recommend these guys!PositiveResponsiveness

Anna-Maria · 14 June 2022

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Thank you

We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.

Bhavick · 25 April 2022

5/5

Trustpilot

Fantastic team, great purchase!!

Fantastic team, from viewing to completion the whole process was really smooth and any complication or issue was resolved efficiently and promptly.Special thanks to Jake and James as well as the rest of the team at Douglas Allen in Chingford. Could not reccommend them enough. Thanks again.

Kash · 16 October 2017

Agent replied · 12 June 2024

Dear Kash,Thank you for taking the time to post your 5 star review regarding Jake and James in my Chingford office.I am pleased to see that from start to finish the service you received was good and things all went smoothly.I hope you will be happy in your new home.Rob WadeAssociate Operations Director

5/5

Trustpilot

East Ham

The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.

Antonio · 8 October 2020

Agent replied · 12 June 2024

Good afternoon Antonio, Thank you for taking the time to write us a lovely review. We are so pleased that are team where able to help you in your first property search. I'll be sure to pass on comments. Kind regards,Danielle

5/5

Google

First class service dealing with the sale of my property special thanks to Assena, Natasha and Caroline

Malcolm · 17 October 2023

Agent replied · 13 June 2024

Hi Malcolm, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and of the first class service you've received. Best wishes, Douglas Allen.

5/5

Google

I would like to give a massive thank you to Anthony for all the help he has given me over this last week about selling and buying a new home

Alfie · 19 October 2024

5/5

Trustpilot

Paul and the team at the Billericay…

Paul and the team at the Billericay office were fantastic, very professional and very efficient. They found us a buyer in no time at all and thankfully the service didn't stop there. Natasha the sales progresser really helped us get across the line, quick to respond to any requests, always in contact and even working on her day off to push things along. A big thank you to Natasha, Paul and the rest of the team at Billericay.

Lee · 2 July 2018

5/5

Google

I would definitely recommend Douglas Allen Estate Agents in Billericay. Throughout the process they remained professional, friendly and always extremely helpful and patient, going above and beyond, helping me in the sale of my mum’s house. Aseena, Natasha, Caroline, Rebecca, Anthony and Freddie, along with Gurvinder at J S Law all helped to make it as smooth an experience as possible.

Andrea · 15 January 2024

Agent replied · 13 June 2024

Hi Andrea, Thank you for leaving a review! We're delighted that would recommend our agents and it's great to hear how professional, friendly and extremely helpful they've all been throughout your experience. Best wishes, Douglas Allen.

5/5

Trustpilot

Chingford Branch

Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.

Clive · 10 September 2020

Agent replied · 12 June 2024

Good afternoon Clive, Thank you for taking the time to write your review- particularly your kind words regarding Jessica and Natasha. I will be sure to pass your comments along. Kind regards,Danielle

5/5

Trustpilot

Andy

Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.

Alex · 3 June 2019

Agent replied · 12 June 2024

Dear Alex,Thank you for your kind words and 5 Star review of our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director

4/5

Trustpilot

I'd higly recommend Douglas Allen

I'd higly recommend Douglas Allen, Walthamstow for anyone looking to buy. Our agent, Ben Ryan was helpful, direct, answered our questions clearly, and made the offer and negotiation process smooth. There was consistent good communication right the way through, even over the busy Christmas period.

Katie · 12 January 2018

Agent replied · 12 June 2024

Thank you for leaving us your feedback! Best wishes,Douglas Allen

5/5

Trustpilot

Just like to say a big thank you to …

Just like to say a big thank you to James, Jake and Jess at Chingford, they have been with me every step of the way. At a very daunting time for me and my partner they have been helpful and caring. Thank you so much. X

Shirley · 2 November 2017

Agent replied · 12 June 2024

Dear Shirley,Thank you so much for your comments regarding James, Jess and Jake in the Chingford office.It is nice to see that our staff are genuinely being helpful in what can be a stressful time.Thanks AgainRob WadeAssociate Operations Director

4/5

Trustpilot

Thank you very much Kate it was a long …

Thank you very much Kate it was a long journey but we got there in the end. It was only after you had taken over from Jack that things got moving. Tanya was a great help as well she kept me in the loop.Kind regards, Brian

Brian · 31 October 2017

Agent replied · 12 June 2024

Thank you for leaving us your feedback! Best wishes,Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash and his team have helped us with remortgaging and securing a new mortgage in the past, and we have been very happy with the level of service and advice provided. I have recommended him to friends and colleagues without hesitation and continue to do so.

Atif · 11 January 2016

Agent replied · 12 June 2024

Dear Atif,Thank you very much for posting this review of Will Nash, he will be delighted to have helped so much with your mortgage.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Shana Jagger

Shana has been incredibly proactive in helping us find out next home. She listened very carefully to our requirements, and made sure she kept us up to date on anything interesting. She was a pleasure to work with.

Tom · 19 March 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Chelsey Baldwin at Douglas Allen

Chelsey Baldwin has been exemplary throughout our long six month ordeal to get exchange. She was always available, always polite and courteous and was a pillar of strength to us all the way through.

Christina · 30 November 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Google

I was looking for some advice for my family on a property and Tom was beyond helpful. He pointed us in all the right directions and made sure we know all the correct information. Tom worked completely professional whilst still being friendly in what can be a really overwhelming experience! Highly recommend

Lily · 14 June 2023

5/5

Trustpilot

Friendly and Calm

I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley

Mr · 9 May 2016

Agent replied · 12 June 2024

Dear Mr Coley, Thank you for passing on your kind feedback about the Wanstead office mentioning Ray, Maria and our sale progressor Janine, We always remember that moving home can be a very stressful time especially as there are so many hurdles to jump through, as a company we employee specialist sales progressors to ensure that the clients receive full and regular updates allowing time for our sales team to specialise in helping the clients find and sell their homes. I would like to wish you all the best with your move.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Michael at Chadwell Heath

Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.

Miss · 12 August 2018

Agent replied · 12 June 2024

Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Richard @ Douglas Allen East Ham

I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!

Natia · 31 January 2020

Agent replied · 12 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Google

The team were so helpful finding my mother a bungalow when we thought all hope was lost, it was a long journey but Natasha helped us navigate through, many thanks, she is finally now settled in her new home and enjoying time with the grandchildren

John · 27 September 2024

Agent replied · 23 October 2024

Hi John, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service. We wish your mother all the best in her new home. Best of luck, Douglas Allen

1/5

Trustpilot

Poor experience all around

Harv · 14 September 2026

5/5

Trustpilot

Thank you to Stephen Ford and the team…

Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C

Robert · 14 February 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Helpful and instrumental in making the move happen!

Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!

Laura · 5 September 2016

Agent replied · 12 June 2024

Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director

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Awards

The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.

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