Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHaving viewed a property we were…
Having viewed a property we were interested in and subsequently purchased Beresfords suggested selling our own house through them although it was not in an area I had seen many For Sale signs belonging to them. Once a valuation was agreed (considerably higher than local agent) viewings began and asking price was received from third viewing. Throughout the sale / purchase I was continually updated and found all staff polite, friendly and informative , Saffron from Brentwood branch deserves a special mention as was exceptional throughout.
Colin · 6 April 2022
★★★★★ 5/5
GoogleGreat work by the whole team, thanks especially to Shirley for pushing the deal over the line!
Simon · 29 July 2024
Agent replied · 28 August 2024
Hi Simon,
Many thanks for taking the time to post your 5 star award and kind comments for the team at our Billericay office and in particular Shirley, who dealt with the progression of your transaction. The team will all appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotBeresford's Gidea Park.
I have nothing but praise for Beresford's Gidea Park. A fantastic service. Amazing photos and write up of my property - can't rate Robert highly enough. All the agents I've spoken to there, are all extremely helpful and are 100% on the ball. I am super happy with the outstanding service I've received. Thank you.
Guest · 27 October 2020
Agent replied · 12 June 2024
Many thanks for the 5 star award for the team at our office in Gidea Park, and in particular our Branch Manager Robert. With many years of experience between them, your transaction will have been in very capable hands. The team are dedicated to providing the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleHave been dealing with Joseph Pammen and it's been a privilege to engage with such a pleasant polite gentleman who has kept me informed the whole time. Ten out of ten Joseph.
Julie · 16 September 2023
Agent replied · 12 June 2024
Hi Julie,
Many thanks for the great review for Joseph who is based at our Billericay office. Joseph is focused on providing the best possible customer care, guiding and supporting from the first point of contact onwards. He will really appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
MRS · 26 September 2024
Agent replied · 23 October 2024
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleCameron from Beresford handled all our viewings. He was super supportive throughout the process. We just told him our requirements once and he booked viewings accordingly. Would definitely recommend them in finding your next home❣️
Mahnoor · 13 June 2023
Agent replied · 12 June 2024
Hi Mahnoor
I just wanted to reply personally following your feedback and I am so pleased that Cameron supported you throughout the process and introduced you to suitable properties. We all very much appreciate your 5-star rating and it is great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords were very helpful in advising a rental value and finding a suitable tenant. Beresfords were also quick to respond with general advice as necessary.
Peter · 13 February 2024
Agent replied · 12 June 2024
Hi Peter
Many thanks for taking time out to provide us with your feedback. I am pleased that our lettings department in Billericay provided sensible advice in terms of the rental value of your property and then sourced a suitable tenant. We are all very grateful for your positive comments and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThe staff at the Billericay branch are amazing - they actually do what they say they are going to do and get back to you when they say they will … very rare quality really impressed and lovely to deal with an absolute pleasurePositiveResponsiveness, Professionalism
Julie · 13 June 2022
Agent replied · 12 June 2024
Hi Julie,
Many thanks for the great review for the team at our Billericay office. They are focused on delivering the best possible customer care and will really appreciate your 5 star rating and positive comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Ian · 25 August 2024
Agent replied · 23 October 2024
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
★★★★★ 5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Katie · 2 July 2024
Agent replied · 23 August 2024
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Dragos · 26 September 2023
Agent replied · 12 June 2024
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleNicest estate agents you will deal with. We met with caroline(apologies if misspelt) yeterday to look at a rental property. Extremely patient and really polite, friendly. You get the feeling they really try to help and accomodate your needs. We will try to only deal with them from now on. Thank you for an excellent customer service.
Erol · 14 June 2019
Agent replied · 12 June 2024
Erol
Many thanks for taking the time to leave your review. I was pleased to read that you found our lettings team patient, polite and friendly. We focus very heavily on customer service and always try to ‘go the extra mile’ for our customers so your feedback is particularly satisfying.
Steven Bond
Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Adrian · 5 May 2023
Agent replied · 12 June 2024
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Jacquie · 15 October 2024
Agent replied · 23 October 2024
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Aman · 11 April 2022
Agent replied · 12 June 2024
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThis was an amazing experience! Beresfords handled us so well, they were efficient throughout and demonstrated really good communication! Would definitely recommend.
Maxine · 14 March 2024
Agent replied · 12 June 2024
Thank you very much Maxine for the great review for our Billericay office. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion, guiding and supporting throughout the journey. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Miri · 10 May 2024
Agent replied · 12 June 2024
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat customer care, efficient and very responsive in getting back in touch and keeping us informed of what's going on. Very professional and eager to please.
David · 15 December 2023
Agent replied · 12 June 2024
Hi David,
Many thanks for taking time out to post your review.
I am glad you have found our staff at Billericay lettings both professional and helpful and that you have been satisfied with the service provided to you.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Nigel · 5 September 2023
Agent replied · 12 June 2024
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHave had a brilliant experience with…
Have had a brilliant experience with Beresford in the last 5 years, nothing was too difficult for Lauren Johnson Marla and Karen Elliott‑Weare, Lettings Manager to resolve. 5 star customer service.
Eloho · 7 August 2023
Agent replied · 12 June 2024
Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings
★★★★★ 5/5
TrustpilotWe have recently sold our house
We have recently sold our house with Beresfords in Chelmsford and found the whole team to be professional, hard working and great negotiators. We were especially delighted with Shaun who valued our house and from start to finish was a real champion for the time and effort we put into the house, he sold for the price we agreed and found a buyer that also was looking for quality. Would recommend these guys to everyone
Customer · 14 June 2022
★★★★★ 5/5
TrustpilotThis RECENT experience gets a 5 star…
This RECENT experience gets a 5 star from me because I happened to get the help of 'James' who quickly resolved my query in a polite and responsible fashion.
W · 12 September 2023
Agent replied · 12 June 2024
Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotHorrified to see Beresfords are doing…
Horrified to see Beresfords are doing the governments bidding in this immigration hostile environment by offering to undertake immigration status checks on behalf of their landlords. A disgraceful, shameless company. Smacks of 1930s Germany. I received a leaflet from them today through the post. Is this the kind of company you want to do business with?
Richard · 2 February 2019
Agent replied · 12 June 2024
I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Agents
Joe had been so helpful from start to finish, always on hand to help with any questions. When he wasn’t available or in the office he would always return our calls as soon as possible. Great service and very efficient! Thanks so much
Emily · 10 May 2022
Agent replied · 12 June 2024
Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
