Every review we hold for the Billericay office, from every platform, shown as written. First names only.
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5/5
GoogleWe are at final stages with our house purchase and Tina has been absolutely amazing. Having only had contact with her at the end of the purchase, we feel she has gone above and beyond to get everything across the line for us, when she didnβt even need to! Matthew at Bairstoweves had also been particularly helpful and very friendly over the phone. Will definitely use them again! Fingers crossed everything goes smoothly from here!! Thanks again :)
Tia Β· 21 August 2026
Agent replied Β· 23 August 2026
Thank you for your wonderful 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMatt and Justin did not simply find us a buyer; they helped change our lives.
From my very first call with Matt, I knew we were in expert hands. He gave us honest, accurate advice and explained the market clearly. He also shared very interesting statistics that helped us understand how buyers behave and why certain approaches work. Everything he told us was backed by real knowledge and proved to be true.
Matt kept me updated throughout the process, sometimes more than once a day, and provided ongoing encouragement, advice and support. I asked many questions, often every day and sometimes during evenings and weekends, but nothing was ever too much trouble. He was always patient, responsive and reassuring.
Justin handled the viewings with complete professionalism, as well as genuine warmth and care. He represented our property exceptionally well and made the experience feel personal rather than simply transactional.
Together, Matt and Justin found us the right buyer and supported us throughout the entire process. Their service has been exceptional, informative, expert, honest and genuinely caring.
We are deeply grateful for everything they have done for our family. They have made our next chapter possible, and we would recommend Matt, Justin and Bairstow Eves Billericay without hesitation. They are, quite simply, the best.
Ms Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you for your kind words! At Bairstow Eves, our goal is to not just find a buyer, but to truly make a difference in our clients' lives. We are so grateful to have been a part of your journey and are happy to have provided expert, honest, and caring service. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHave nothing but praise for Matt and his team at the Billericay office, from the valuation of our property we wanted to sell to near completion of the sale, we received the best professional service we could have hoped for.
Always informed of any developments through out the process.
Thanks for that Matt we were treated like you expect but don't always receive in other aspects of life.
Alan Β· 23 July 2026
Agent replied Β· 23 August 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleSteve and Kara were both brilliant from start to finish and were just lovely people to work with. From viewing the flat to being handed the keys was just 6 days and they were wonderful with negotiating a zero deposit option with the landlord and ensuring the tenancy agreement came through quickly. I could not recommend them more
Laila Β· 16 August 2026
Agent replied Β· 23 August 2026
Thank you for your kind words and recommendation! We are pleased to have been able to help you secure your new flat in such a timely and efficient manner. Our team takes pride in providing excellent service and we are happy to have made your experience a positive one. Welcome to your new home! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleWe marketed our house through Bairstow Eves after looking at many of the other options available on the high street β¦ Matt was our clear favourite with his honest and straightforward approach. From the outset, Matt showed that he had a β¦
Dani Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you so much for your amazing review! We are thrilled to hear that you had a positive experience with Matt and our team at Bairstow Eves. Our priority is to make sure our clients have a smooth and successful selling process, and we are β¦ More
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5/5
GoogleThe team at Bristow Billericay were great, I can't complement Matthew and Tina enough. They helped me so much through the sales process especially when we hit a number of stumbling blocks which delayed matters. They were very supportive and understanding and stepped in when they had to. The house was sold quick for a market which isn't the best and were informative throughout the process. Great team.
Karen Β· 17 November 2025
Agent replied Β· 16 January 2026
Thank you for your kind words! We are thrilled to hear that Matthew and Tina provided you with excellent support during the sales process. We are dedicated to helping our customers through any challenges that may arise. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had the pleasure of selling my late mother's property through Bairstow Eves, nothing but an excellent service from start to completion. A Massive thank you to Tina Fernandez for all the help and support given
Dave Β· 23 July 2026
Agent replied Β· 23 August 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleRidiculously good service, went far beyond what was required
Matt wasn't even our estate agent, they were acting for the seller, yet they were the single reason our purchase got over the line.
Our chain went quiet and Matt called us every day with updates, they were chasing solicitors and coordinating between all the estate agents in the chain to keep things moving.
At points it honestly felt like they were project-managing the entire 5 person chain single-handedly. They did everything they could to make the process less stressful.
If we ever sell in the area, Bairstow Eves will be the first call we make.
Sonny Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you for your amazing review! We are thrilled to hear that Matt provided exceptional service and went above and beyond to ensure your purchase went smoothly. We pride ourselves on providing excellent customer service and are so grateful for your feedback. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMatthew was brilliant from start to finish. 25 days from offer to completion. Would highly recommend using Bairstow Eves.
Leon Β· 23 July 2026
Agent replied Β· 23 August 2026
"Thank you for taking the time to share your experience with us, we are thrilled to hear that Matthew provided exceptional service and that you would highly recommend using Bairstow Eves. We value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleSteve was amazing and we would recommend this letting agent to our friends
and family
Md Β· 16 August 2026
Agent replied Β· 23 August 2026
Thank you for your kind words, we're thrilled to hear that Steve provided exceptional service. We appreciate your recommendation to your friends and family.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleJustin was really helpful when it came to buying a property. When we wanted to review it to take measurements he was on hand to assist. Always there to pick up the phone if we had any questions! Thanks Justin
Denika Β· 17 November 2025
Agent replied Β· 16 January 2026
Thank you for your kind words, we are glad to hear that Justin provided you with excellent service during your property buying process. We pride ourselves on being available and helpful to our customers at all times. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe recently moved house with the lettings team.
Katie, Eden, and Beth were all amazing they made our transition as smooth as possible. Highly recommend this agency to anyone looking for a reliable, friendly, and protective agent. Thank you again ladies! π β¦
Zak Β· 18 October 2025
Agent replied Β· 16 January 2026
Thank you for your kind words and for choosing our lettings team for your move! We are thrilled to hear that Katie, Eden, and Beth exceeded your expectations and made your transition seamless. We strive to provide reliable, friendly, and protective service to all our clients. It means a lot to us that you would recommend us to others. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleEverything went on smoothly. I ll surely recommend bairstow eves that are good and reliable
Obi Β· 23 May 2026
Agent replied Β· 23 August 2026
Thank you for your kind words! We strive to provide our customers with a smooth and reliable experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy partner and I have had an exceptional experience from start to finish with the whole letting team at Bairstow Eves Billericay. We particularly dealt with Keeley, who was the most friendly, personable, and efficient person we could have hoped to work with - making the whole process exciting and seamless for us. Thank you all for your amazing help, we would definitely recommend Bairstow Eves services to anyone!
Martha Β· 4 November 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Martha. Kind regards Lucy, Customer Relations.
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5/5
GoogleHad a really good experience with Tina Fernandez from the Billericay branch. She has the ability to have a deeper understanding of what the client is really looking for, especially a fussy buyer like me. It was a pleasant and a calming experience to have Tina to interact with regarding the buying.
K Β· 23 July 2026
Agent replied Β· 23 August 2026
"Thank you for your wonderful 5* review! We are so pleased that Tina provided excellent service and helped you find exactly what you were looking for. We strive to make the buying experience calm and enjoyable for all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHad the pleasure of dealing with Tina for the last 2 weeks. Although I found my own property , I was blown away by how professional Tina was compared to other estate agents. Thanks Tina .
Lawrence Β· 18 October 2025
Agent replied Β· 16 January 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Tina. Our team takes great pride in providing top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleI have been a tenant with baristoves, and my experience has been frustrating. From the start of my tenancy, I was not provided with the correct parking badge for my designated bay, even though parking is included in my rent. Despite raising this issue on 17 September and following up multiple times, it remains unresolved.
As a result, I have received two PCNs and have had to park in visitor spaces, which has caused inconvenience. Not being able to use the parking space I am paying for monthly has affected my peace of mind and caused stress. While I appreciate that the agency submitted an appeal on my behalf, the core issue, providing the correct parking badge, has not yet been addressed.
I sincerely hope that by seeing this review, someone from the team will contact me to resolve this problem promptly
Alwar Β· 18 October 2025
Agent replied Β· 16 January 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe purchased our first property through Bairstoweves some 55 years ago and went back to them for our next sale and purchase. They could not have been more helpful dealing with all the negotiations and getting us the best outcome. No matter β¦
Liz Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you for your kind words! We are thrilled to have been a part of your property journey for over 55 years. Our team at Bairstow Eves is dedicated to providing the best service possible for all our clients. It's great to hear that our conveyancing team made the process easier for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe can highly recommend the team at Bairstow Eves, Billericay. It has been approximately 30 years since we sold a house, the team were always more than happy to answer any questions we had and were very responsive to emails. Initial dealings were with Matt, then Justin and Tina, all 3 were very professional at all times and kept us very well informed throughout the whole process. Thanks for all your help.
Sharon Β· 17 November 2025
Agent replied Β· 16 January 2026
Thank you for taking the time to share your experience with us! We are delighted to hear that our team at Bairstow Eves, Billericay provided excellent service and support throughout the sales process. We strive to provide the highest level of professionalism and communication to our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI saw a property on Rightmove that was listed with this Bairstow Eves branch and contacted them for a viewing. Since then Tina has been very hands on, kind and very helpful throughout my buying process and has been incredibly influential in seeing that my purchase has gotten over the line. I could not recommend her and the team at this branch enough! Thank you Bairstow Eves Billericay and of course a special shoutout to Tina! :)
Jade Β· 16 July 2023
Agent replied Β· 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWeβre currently selling our house and have been delighted with the service weβve received from Bairstow Eves. The team has been highly supportive and committed throughout, helping us navigate what can often be a complex process. β¦
Paul Β· 23 July 2026
Agent replied Β· 23 August 2026
Thank you so much for your glowing 5* review! It's been a joy working with you during this process. We strive to provide the best service possible and we're thrilled to hear that Matt and Tina have gone above and beyond for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWonderful agency and team. Kelsey was so lovely showing me the property, told me about the neighbourhood and even suggested nearby shops and services I can use as I'm new to Essex having moved from Surrey. Thanks Kelsey for showing me again for the measurements :) The office team were also great, I felt comfortable throughout the whole process with them. Communication was quick, my questions were answered and Lauren and Samantha were professional, friendly and trustworthy. I highly recommend their services.
Rami Β· 3 October 2022
Agent replied Β· 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSharna welcomed us as a Walk-in on Saturday
Promptly booked us in for same day viewing of house we were interested in online
Desirable property but not suitable for us personally on this occasion
Sharna was honest, personable and professional
Look forward to her suggestions in future
Rob Β· 4 November 2024
Agent replied Β· 23 October 2024
Many thanks Rob for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have been searching for a property for what felt like forever, after meeting Chloe at the Bairstow eves office in Billericay, she helped my family and I with her amazing services and we have now offered on our dream home! Thank you to Chloe and the rest of the team in Billericay for your brilliant services. Much appreciated!
Tim Β· 13 April 2024
Agent replied Β· 19 June 2024
Many thanks Tim Smith for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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