Connells Bicester reviews

★★★★★ 5/5

Google

Great team, really really great, knowledgeable, experienced and supportive, always go that extra mile. Managed to secure great re-mortgage offer in current difficult financial climate with Danielle Tortosa. Kevin Warman helped with great market evaluation of our property. I highly recommend them for their experience, market knowledge and friendly approach. Thank you, Connells, Bicester branch!

Eduard · 11 October 2023

★★★★★ 5/5

Google

What a fabulous group of agents,, the bicester guys have been brilliant from the off, communication was fabulous and I believe all involved in my house sale went above and beyond. Best wishes to them all.

Rebecca · 11 October 2024

★★★★★ 5/5

Google

Danielle at Connells Bicester provided exceptional service during my remortgage process. Her knowledge, professionalism, and attention to detail made the entire experience smooth and stress-free. Highly recommend for anyone seeking assistance with their remortgage needs.

Omran · 11 October 2024

★★★★★ 5/5

Google

Liam Kerr from Connells was amazing in helping us with our purchase, he went above and beyond to help us and push through the sale, I could not recommend enough!

Liam · 20 October 2024

★★★★★ 5/5

Google

Henry Hunt was proffessional, efficienct, friendly and brilliant answering any queries or questions I had. In his first year at the job simply ask for him by name! Fantastic Estate Agency.

James · 27 August 2016

★★★★★ 5/5

Google

Thank you so much Connells!! Miguel, you have been a dream, always happy to chat with us about the purchase of our home. Very approachable and all round great guy! Kevin, when things were getting difficult, sorted everything out and did loads of chasing. We really felt like you had our back through the process and made sure everything possible was being done! Last but by no means least is Danielle. If you want a mortgage go to Danielle. We honestly wouldn’t have our home if it wasn’t for her. She is just incredible! We owe so much to her, she guided us through the process and made it all possible! Thank you so much 💜 5 stars truly deserved! If we ever move we will be using connells for sure and will definitely use Danielle for her mortgage services.

Zoe · 11 October 2023

★★★★★ 1/5

Google

They left us without heating or hot water in January (-7C) for more than 2 weeks. Absolutely terrible customer service, total lack of concern for our wellbeing. Disgraceful.

Victoria · 11 October 2024

★★★★★ 1/5

Google

Fram Where do we start. As bitter as I may sound this is all true. And we even tried to make an official compliant and that was ignored several times too.... 1. Moving in day one....we discover a massive while in the carpet made by an iron had been hidden by a black bin bag on our first viewing. As we were moving in we werent happy at all. Iron shape aside they claimed the carpet had been cleaned. It was filthy! We had to put our furniture in the garden as we insisted the carpet is replaced 2. Email after email after email ignored and not an apology in site. 8including chasing issues not being fixed or even acknowledged 3. Staff constantly leaving and out contact changes as regular as clockwork meaning any problem you have has 5o start all over again as the staff now in charge of us knows nothing. Followed by I will sort this dont worry only for them to leave and the problem starts all over again 4. The shed ! Another hole made by rodents hidden by an ood recycling bin. We reported this in march 2021 as we discovered it had got worse and now had mice. See comment 3….up to renewal you said we werent happy about beoflem promises. We were then told by renewable team a new shed had been purchased and he could see it once his "screen" . So we trusted them..big mistake it has a lie and when chased claimed that was never said! Fast forward end of year 2…mice had turned into rats. See point 3…again…we gave up and left the property. 5. Getting your deposit back was easy right??? Wrong ! Had to appeal to TDS .why ? See point 3 again! 6. Before we even decided to move in we asked permission to have a dog. Yes you can here is email on my request stating that…glad I did as after 1 year this permission was news to them. Gladly I had proof ! I could go on and on and on The stress worry anxiety and time spent with Connells isnt worth £1 a month rent ! Trust me avoid avoid avoid. These guys will feed u BS and try to make you believe you are the one making it up !

Richard · 26 August 2023

★★★★★ 5/5

Google

Lheyton was fantastic, he made the whole process of renting my house out for the first time run so smoothly from start to finish, he was really helpful and always returned my calls and made it a great first experience.PositiveResponsiveness, Quality, Professionalism

Steve · 26 August 2021

★★★★★ 5/5

Google

The Connells Agency in Bicester is the best. Their mortgage advisor Hannah, is the most lovely and helpful person ever. Same with the rest of the team, and Danielle who helped us purchasing our first property. Would definitely recommend to pay them a visit. Thank you Connells!

Kon · 27 August 2019

★★★★★ 5/5

Google

Where to start what a great company to be renting a property through jack and Jane are extremely professional and Jane went above and beyond to ensure we could move in i would highly recommend Connels 💯 best experience of renting so far …

Ben · 26 August 2020

★★★★★ 5/5

Google

Lheyton is a professional who knows what he is doing. He helped us find the property we were looking for. Many thanks to him & the team in Connells at Bicester.PositiveResponsiveness, Professionalism

Hassan · 26 August 2022

★★★★★ 1/5

Google

I came home to find a hand delivered piece of marketing material through my letterbox with a reference number asking me to call them. Called them as I thought it was important however it turns out it was not. It was a clear breach of any professional standards estate agents are supposed to have. I am selling through another agent and they were trying to talk me into using them. If I wanted to use you I would have called you! With COVID rates as high as they are I am surprised they are allowed to go posting things through homes as that doesn't seem too COVID safe to me. Completely unprofessional and sneaky tactic.NegativeQuality, Professionalism

Keith · 26 August 2022

★★★★★ 5/5

Google

Had amazing service through the whole rental process. Its been a smooth process getting into new flat all thanks to Lheyton Warby. Would recommend to any future rentersPositiveResponsiveness, Quality, Professionalism, Value

Olly · 26 August 2022

★★★★★ 4/5

Google

Just wanted give a shout out to Richard for his hard work with helping me finding my first house. Unfortunately it didn't work out due to pricing, but Richard has been very helpful, friendly and constantly kept me in the loop during the whole journey.

Vicky · 27 August 2019

★★★★★ 5/5

Google

Kevin & Bea, very nice professional couple and very accommodating!

Jacqui · 11 October 2024

★★★★★ 5/5

Google

Just wanted to say a big thank you to Connells Estate Agents Bicester and mainly the agent Danielle Tortosa. The outstanding support my wife and I received when part of a very long chain was second to none. Nothing was ever a problem and more than willing to help even when not in work. Danielle worked magic around our purchase and seemed to have an unbelievable attention to detail. No stone went unturned in chasing up and down our chain always on the ball and pushing everyone involved throughout. Thank you so much for your professional approach and constant support throughout. Would definitely recommend Connells 100%PositiveResponsiveness, Quality, Professionalism, Value

Derek · 26 August 2021

★★★★★ 5/5

Google

Excellent service, thanks to Hope and Karl everything went smoothly

Syed · 11 October 2023

★★★★★ 5/5

Google

Would like to thank Hannah and Richard for making our experience of buying a house smooth. I would recommend them. Very helpful throughout the process. X Thanks guys definitely 5* service. They should get a payrise ;-)

Julianna · 27 August 2019

★★★★★ 1/5

Google

Should be 0 stars. Waited a week and a half to view 2 properties that apparently weren’t available to view. On the day the viewings were both cancelled, no reason why. When I asked why and to reschedule, no response. I enquired why again and once again no response. If you’re selling through these people don’t bother I have funds ready and no chain and they couldn’t be less interested

Robert · 26 August 2022

★★★★★ 5/5

Google

Moving house is daunting but the enthusiasm and knowledge that the whole team at the Bicester branch have makes the whole process so much better! They were incrediblely good at keeping us in the loop with viewings and feedback, answering questions and allaying our worries and stresses. Within 7 weeks of going on the market the team managed to get us that golden viewing which has allowed us to snap up the property we'd had our eyes on since we went on the market. Thank you guys for all your efforts!

Emma · 26 August 2020

★★★★★ 2/5

Google

I really don't like to give bad reviews, but the service received from Connells Lettings in the past year was unacceptable, especially for a quite high management fee. And yes, I was happy to pay, because my experience of buying with them was extraordinary. They really need to up their game on the Lettings side, customer service, informing customers, communication, fully serve their contractual obligations.

Endre · 26 August 2022

★★★★★ 5/5

Google

Would like to thank Jane and Jack for the work they had done to help us find a house so thank you very much for the help Jane and Jack

Bruno · 27 August 2019

★★★★★ 4/5

Google

John, Kevin and the team were personable and efficient. The overall experience restored my faith in the estate agent profession. I would certainly use Connells again.PositiveProfessionalism

Ashley · 26 August 2020