Trusted Agent profile · Bicester
★★★★★
123 reviews across 2 platforms
30 Market Square, Bicester, OX26 6AG
Breckon and Breckon's office in Bicester, at 30 Market Square, is rated 4.5 out of 5 across 123 reviews on two platforms, including 74 Google reviews rated 4.9.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
5/5
GoogleKen is incredibly friendly and patient when dealing with my inquiry. He goes above and beyond in providing outstanding service, going the extra mile. I highly recommend the Breckon & Breckon team. Thank you!
Thank you so much for your lovely review. It’s a pleasure to help you with your enquiry. Keep in touch! - Ken & the Bicester team.
5/5
TrustpilotMarvellous Melissa
I cannot thank Melissa from the Summertown branch enough! We had a tough year and a tough house sale which nearly lost us the home we wanted, but she kept everyone informed and invested in us! She was empathetic and supportive and her hard work paid off when we finally moved in to our beautiful new home! She went above and beyond and even popped in for a cuppa - I cannot praise her enough a truly lovely girl and a consummate professional who got the job done!
5/5
GoogleWe just bought a house from them, Ken is super kind and helpful. Very happy with the purchase!
Thanks again, it’s a great pleasure for us to assist you find your ideal house and enjoy your new home! Ken & the Bicester Team.
5/5
GoogleWe bought our house through Breckon&Breckon, with Laura. She was fantastic, proactive and communicative. Would highly recommend and would select them if we ever moved!
It was a pleasure to help Jasper, thank you for your lovely review. Have a wonderful first Christmas in your new home in front of the fire! - Laura and the Bicester team
5/5
GoogleNice environment and friendly stuffs are always willing to help especially Ken who is patient with me and looking for the ideal property to match my budget. Good experience over all!
Thank you for your review, Ken is a great addition to our team, and being able to speak Mandarin really helps some of our clients.
5/5
GoogleSo glad we had Maxine in our process to renting this nice place. Maxine was very professional and at the same time very pleasant. Extremely helpful, nice and understanding. I will recommend her every time.
Thank you for your lovely review Angela, it was a pleasure to help you and your family. Maxine.
5/5
GoogleLaura worked hard and listened to feedback. After an initial breakdown with the first buyer, Laura acted quickly and professionally to get the sale back up and going again. The marketing was clear and precise. The communication was prompt with immediate responses from the viewings.
What a journey we had Shahed! We were very unlucky with your first buyer but after getting someone else on board quickly, we managed to exchange within 9 weeks meaning you were still able to continue with your onward purchase. Enjoy your lovely new home and do call in when you are next in Bicester! Laura and the Bicester team.
5/5
GoogleFantastic service & always available which was really important for our sale. Laura & the team worked harder than any estate agent I've dealt with before. Couldn't recommend highly enough. Stop scouring reviews & just go with B&B!
Thank you very much for your kind words, Tom. I’ve dealt with some tricky chains and this one certainly put me to the test! Thank you for being such a lovely client. I’m so pleased that we managed to get you moved in the end, enjoy the summer in your new home! Laura & the Bicester team
5/5
GoogleWe recently purchased a property that was listed with Breckon and Breckon. From the very beginning they were extremely helpful and very quick to respond throughout the process which really helped to put us at ease. I would certainly recommend them to anyone interested in buying or selling their property.
It was a pleasure helping you. Thank you for taking the time to leave such a positive review. Enjoy your new home.
5/5
GoogleThis team is amazing, from start to the end of the process. My house was sold in record time. Then helped me right through to completion. They went above and beyond by helping chase solicitors, and helping my purchaser. And kept me informed at every step. I highly recommend using this estate agent.
Thank you for such a positive review, Luke. It was a pleasure helping you and we wish you all the best in your new home. - Laura and the Bicester Team
5/5
TrustpilotIt was a pleasure working with Brooke…
It was a pleasure working with Brooke from the Summertown office. She went over and beyond to make sure we got our home despite many unexpected issues with our Mortgage. I would highly recommend
Thank you for your lovely review, I’m so glad that we could assist you with purchasing your new home - even if it did take a bit longer than expected! I wish you all every happiness and hope that you are settling in well.
5/5
TrustpilotComplicated chain, outstanding support
We were a part of a complicated chain. We viewed a home in Witney, Oxon in February and fell in love with the property. To move forward, we needed to put our two houses on the market. John had them online and live with professional photographer within the space of a week. We very quickly had viewings (10~) within a week and moved to offer stage within a month. John supported us thinking through the offers we received and the offer we made. I found him to be a great source of guidance throughout the entire process and cannot recommend him enough. We also partnered with Alex, who sold one of our houses and did several viewings and he was consistently supportive, contactable and open. I found the group whatsapp chat useful, quick, and easy to communicate. If we were to sell again, we would definitely use B&B. Highlights: Consistent communications with updates Transparency wherever possible Guidance on complex situations (chain complications!) Management of conversation with Solicitors Support in selling and procuring furniture/curtains etc… Honest and Open Accelerated process wherever possible
5/5
GoogleFantastic experience from start to finish getting a lease with this team. Extra thank you to Maxine, she’s been extremely accommodating and flexible!
Thank you Mark, its been a pleasure helping you with your first rental in the UK. If you require any further help, please get in touch. Maxine.
5/5
GoogleFantastic experience with Maxine at Breckon & Breckon who made our house purchase easy and quick. Very professional estate agency
We appreciate you taking the time to leave such a positive review, Josh. We wish you every happiness in your new home!, Maxine and the Bicester team
5/5
GoogleMaxine and Laura are professional, diligent and a pleasure to deal with. Thank you both for making our house sale as stress-free as possible. Easily the best estate agents in this area, highly recommended.
It was great working with you, Emily! With a chain like yours and all the difficulties that creates, it was so satisfying to see you successfully moved. Getting our clients moved is the most rewarding part of our job! Enjoy your next home! - Max and the Bicester team
1/5
TrustpilotAppalling service
Appalling service from management and sales teams. The sales team was very unresponsive and let the sale of my apartment drag on for months longer than they needed to be. The management team were also very poor and continue to bill me even though I moved out in July and have explained that. They claim this is completely out of their hands and were extremely rude and dismissive.
5/5
TrustpilotAmazing Service, great people.
Dominic Simmons was the negotiator for the purchase of our home and he was amazing - always answers the phone or called back within minutes. His knowledge and ability to think on his feet and build a great rapport with everyone he meets made the buying process an absolute joy and did way more than the national agent we used. I would highly recommend Breckon and Breckon - especially Dominic.
5/5
TrustpilotAn absolute delight to deal with
I have been renting for 6 months and the only whole experience has been nothing short of fantastic. I wholeheartedly recommend renting from these guys.
Thank you so much for your kind words! We're absolutely delighted to hear that your experience over the past six months has been such a positive one. Providing great service and ensuring our tenants feel supported and comfortable in their homes is something we truly care about, so it's wonderful to know we've met that mark for you. If there's ever anything you need, please don’t hesitate to get in touch - we’re always here to help. And thank you again for the recommendation - it really means a lot to the whole team!
5/5
GoogleExcellent service from Breckon & Breckon! Professional, efficient, and always responsive. They made the process smooth and stress-free. Highly recommend!
Thank you very much for your positive review, Kalin. We do hope that you enjoy your wonderful new home. You’ve timed your move-in perfectly to appreciate the woodland in Springtime! - The Bicester Team
5/5
GoogleLaura at Breckon Breckon has been great from the beginning, the viewing process was seamless! Can't wait to purchase more properties through this great estate agent. Thank you so much for making our first purchase with you so easy, here is to many more!
What a lovely review, thank you so much Chloe for your kind words. We are looking forward to seeing the transformation of your purchase. Hopefully we can help you with many more!
5/5
GoogleWe had a great experience purchasing through Breckon. Their communication was superb and they often went above and beyond to support through the process.
Thank you so much for your 5-star review Dan!
1/5
TrustpilotThey never return phonecalls or…
Property manager on holiday during check out. We’re just in the process of ending our tenancy and I thought it worth a second review because of how useless they have been, again. They never return phonecalls or messages. It takes weeks or even months to get anything fixed on the property. It took 3 months to get the double glazing fixed in the middle of winter. When we phoned about an issue with our back door lock we were threatened with a £99 lock smith charge if it was in any way our fault (we fixed the damaged key ourselves for £2.50 and then called them out for the lock issues). The process is so slow that we just bought the replacement blind for our sons room rather than wait any longer for Breckon (they took 2 weeks and we were being woken up at dawn every day). The main property manager went on holiday during the week of our check out with no one else being provided as a replacement contact and adding unnecessary delays to the return of our deposit.
1/5
GoogleCame home to see Breckon & Breckon has decided to screw a sign into our street sign and on our own land without permission. After a phone call, they said they would remove it within the hour. They haven't.
We are sorry about the inconvenience caused by the location that the external board company placed this board. We requested its collections as soon as you called and explained what had happened. If you are ever passing the office please pop in, I would be happy to apologies in person. Best wishes Maxine Reynolds, Office manager.
1/5
TrustpilotI’m not sure they could be more…
I’m not sure they could be more incompetent.We recently rented a property with them and there were so many things wrong with and broken in the property I lost count. Mould in the bathrooms had simply been re-painted or covered with sealant so it wasn’t immediately apparent but came back very quickly. Every time we reported a fault or a problem including many that were reported in the inventory, we had to provide photographic proof, chase them up to send someone to fix it. The contractor turned up not know what was wrong or incorrect information. They would only finally believe the evaluation the contractor made, again we were made to wait and had to follow up after the contractors visit. This meant every repair ended up taking weeks and we eventually just started fixing things ourselves. The property was unfit for small children but no warnings were given to us beforehand. I would struggle to find anything they actually fixed and did right the first time we asked for help.
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