Trusted Agent profile · Bicester
Verified
★★★★★
533 reviews across 2 platforms
Pevensey House, 27 Sheep Street, Bicester, OX26 6JF
Alexander & Co Bicester Estate Agents's office in Bicester, at Pevensey House, is rated 4.6 out of 5 across 533 reviews on two platforms, including 486 Google reviews rated 4.6.
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For residential property for sale in Bicester, property to rent in Bicester or real estate advice from locally established estate agents in Bicester, get in touch with Alexander & Co Bicester leading estate agents in South East England. An in-depth knowledge of the district and the latest market trends enables our dedicated staff to offer you world-class service.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
5/5
GoogleWe had an issue with a cooker needing repair. Madaline Peris, Senior Property Manager at the Bicester Branch, stepped in and organised the repair within 24 hours! My wife and I were impressed with the efficiency of Madaline and the expertise and advice from the electrical repair firm to resolve this problem. I would highly recommend Madaline to assist you with your property search and management.
5/5
GoogleAngela and Kayden were absolutely superb. Very professional and efficient, while still being friendly. They made my house move so much easier than I expected! Thank You so much!
Hi Serena Thank you so much for the lovely review! I will pass it on to them and we hope … More
5/5
GoogleOutstanding service from Mary, Jade & Abbie. Couldn’t do enough for us and helped massively when the referencing agency were messing us around.
Dear Connor Jeffries Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI've had the pleasure of working with Mary. She has helped many of my family members with their rentals and now helping me. Thank you Mary for always taking the time to keep in touch and show me properties. Your patience with me has been worldly.
5/5
GoogleAlexander and Co Bicester is excellent. They helped us find some good affordable accommodation very fast. They were very friendly , kind and professional. Thanks Mary and team for the Great work*****. I recommend them to anyone in need of …
5/5
GoogleA big thank you to Mary. Thanks to her I rented a house very easy. She has been extremely friendly,supportive and professional. I highly recommend Alexander & Co and Mary.
5/5
GoogleAlexander Co Estates in Bicester provided a very good service throughout our rental process. They managed various aspects, from the initial inquiry to the finalisation of the lease, with a level of professionalism that met our expectations. …
Dear Daniel Long Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleAbbie Young helpful, professional, updated the information,pro-active, efficient, when I have the enquiries, very approachable, very understanding, good communicator, excellent customer services.
Dear Chan Sun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have used A&Co for many years as the managing agent for our let property. During this time, they have been professional, friendly, helpful and a pleasure to deal with. In short, we have always been pleased with the service they offer and thoroughly recommend them
Dear Brian Orrell Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI had an outstanding experience with Alexander & Co when looking to rent an apartment in Bicester. Thanks to their efficiency and professionalism, I was able to find a fantastic place quickly and without any hassle. …
Hi Dan D! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
5/5
GoogleMary O'Leary, the lettings Negotiator is extremely helpful and always really friendly. She dealt with all enquiries with swift and efficiency. She helped us get a 2bed house that we urgently need in a short time. Everything has been smooth and enjoyable experience. We can't thank her enough for her excellent service.
5/5
Google5 stars for Mary. Someone you can rely on to try their absolute best to get you a property that matches your preferences. She always kept in contact and I never felt like I needed to chase her for updates, and I trusted her. Thank you so much Mary for your help.
5/5
GoogleAlexander & Co Bicester recently sold my house for me. Kaiden was brilliant. He kept me updated with feedback from viewings, and nothing was too much trouble for him. I was not 'encouraged' to accept offers, and they sold my house for the asking price. I would highly recommend Alexander & Co. Thank you very much Kaiden & Co.
1/5
GoogleMy partner & I dealt with Alexander & Co, who seemed to be very helpful and positive to start with. We were accommodating and very flexible to view a property that was a 2 hour round trip from where we lived, as were looking to relocate. We arrived in good time to the viewing, was shown around and were very pleased with what we saw. The property was advertised online as 1 small pet allowed - which we had a small dog and was assured by the agent showing us around that this would be fine with the landlord, as they had pets with previous tenants. We put in an offer very quickly after this, and ensured all relevant documentation and information was given to Alexander & Co. Things then took a drastic turn, as we were told our offer/application was being rejected by the landlord due to us having a small dog, which he wasn't considering for this property. On top of this, we were then told the landlord is ideally looking to sell the property (through a different estate agency), despite Alexander & Co. saying that the landlord is looking for long-term let.. "the longer the better" ... was told to us during our viewing Whether the landlord was playing the agencies against each other, or Alexander & Co. had entirely missed the mark on their information, or tried to cover up on behalf of the landlord, it doesn't look good on any parties involved. Be wary when dealing with them.
Dear Adam Thank you for your review. It was me who called you personally after you applied for the property. The landlord historically has always allowed pets and had not informed us differently so the information given to you at the time was in fact correct to the best of our knowledge. With regards to the property being marketed for sale, again the landlord had not made us aware and had told us to market the property for let. He had thought it would take us a few weeks to find a new tenant and therefore give him an opportunity to see if a sale was possible, obviously you saw it straight away and offered. Whilst I understand your frustrations and I do empathise with you your review is a little harsh as the events were out of our control and at the time of speaking to you, you thanked me for my time and prompt response. Please let us know if we can assist you further Best wishes Renee Branch Manager
5/5
GoogleFantastic customer service. All the staff are extremely knowledgeable and welcoming. They have made the normally tedious process of finding a home very smooth and stress free. I couldn't recommend them enough. A special shout-out to Mary, she is an absolute credit to the team. Thank you to all of Alex and Co.
5/5
GoogleExcellent experience with Alexander and Co. Our letting Agent Mary O'Leary was on the ball with assisting to locate the property. The onboarding process was professionally done and very timely. Thank you Mary. You're a credit to the company. Jide
5/5
GoogleAlfonso and the team at the Bicester office have been fantastic. Very clear and quick communication throughout and they were able to help me secure the perfect place.
1/5
FacebookI am literally disgusted at the treatment my family have recieved renting a property from your company specifically Aylesbury branch. They basically insulted us by saying we left the property smelling of dog. We have followed the contract and had the place deep cleaned (end of tenancy) dry cleaned the curtains. Repainted a room with silk paint instead of the emulsion that was previously there. We fitted new fire alarms. Fixed the shower door filled several holes in the walls that were there when we moved in (pictures as proof) but the letting manger at Aylesbury said WE left holes in the walls. When we got served our notice to leave out of the blue lettings management was so rude when we told them we had to stay there until they served us a court notice which we were told to do. As if we didn't feel bad enough but unfortunately we can't make two children homeless because we feel bad. If the "smell of dog" was going to cause a problem, why allow a dog in the property? Our dog smelling of dog is not our fault. I find it strange there's such a strong smell of dog even though everyone else can only smell fresh paint. When we asked where's our deposit or have you even heard anything my husband was met with no answers. Alexander and co are very blase with such large amounts of money needed for two children because we're now out of pocket.
Above pictures of the probable cause of "slight stale smell" this is the result of a leak from the shower that got through to my daughter's room. It went into the wall, skirting boards, wallpaper and carpet. It destroyed the toys which were there.
5/5
GoogleWe have a positive house renting experience with Alexander and Co. Bicester, especially Mary and Jade are great. Mary is very responsive and reliable, she arranged and answered everything promptly. Jade is helpful and assisted us whenever …
1/5
FacebookDisgraceful company. Rented a property from them for 4.5 years. They told me I owed rent which I argued but paid anyway (stupid I know) now they’ve decided I overpaid rent but they’re going to deduct some of what they owe me due to a debt on the meter which occurred after I left the property and after I had closed my EDF account. Even with proof they are still trying to hold on to money which is rightfully and legally mine. Not only that my children and I were made to live in an incredibly damp flat which I complained about for 4 years, my stuff turned mouldy, even the bathroom lino ....they eventually listened and sent someone to check. A bad leak was subsequently found under the bath which had caused all the damage. Even now they are trying to withhold £290 of my deposit for “damp damage” which they ignored for years. It’s currently in dispute with the deposit company. NEVER EVER RENT FROM THEM
Hi Fay. I would welcome the opportunity to speak with you about your comments, please feel free to call me on 01296 326443. Kind regards, Derek Turney
5/5
GoogleExcellent service going above and beyond for us couldn't ask for better -mery is the best letting agent ⭐️⭐️⭐️⭐️⭐️
Kevin, thank you so much for your lovely review. Please don't hesitate to reach out to us if there's anything more I can do! Mary
5/5
GoogleAmazing service and very friendly, helpful and rapid with responses to queries all throughout the search for a rental property. Mary was fantastic at organising viewings, in addition to suggesting properties I hadn't considered, one of …
5/5
GoogleExcellent service! Needing to move at short notice was not ideal however Mary was amazing throughout. From arranging a viewing, to walking me through the application/references and responding to every single query immediately. I could not …
5/5
GoogleTop class services from Mary O’Leary lettings negotiator , Mary was always helpful throughout all the process of our house search . She was approachable and willing to give help at all times. We are very grateful for her service of getting us a lovely 2bedroom house. Isaac& irene
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