Alexander & Co Bicester Estate Agents Bicester reviews

★★★★★ 1/5

Google

Absolutely pathetic and unprofessional service. We were promised a video viewing of the property by a member of staff, but no one bothered to inform us that it would not be happening until we called ourselves to ask. This caused us a great deal of inconvenience. What makes the experience even worse is that they have not come back to us today or even replied to our email. There has been no communication, no apology, and no attempt to resolve the situation. Very disappointing experience and extremely unprofessional customer service. I would not recommend them based on our experience.

Diksha · 5 September 2026

★★★★★ 5/5

Google

Grace was our agent during the process of selling our home, from the start to finish , she was always helpful, professional, and kept us updated throughout the whole process. We felt really looked after, and nothing ever seemed too much trouble for her and Erica. Both made what can be stressful experience so much easier, and we are very grateful for all their support. We highly recommend the agency, Thank you to Grace and Erica.

Maria · 5 August 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!

Emma · 9 March 2026

★★★★★ 5/5

Google

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

Ken · 9 March 2026

★★★★★ 5/5

Google

Amelia was so helpful to us, she took a very personal approach to helping me and my partner find a property. Her continued communication was extremely important and helpful to us and made the process very easy for us. Highly recommend the company but especially Amelia!

David · 31 July 2026

★★★★★ 5/5

Google

Our landlord is selling up so we contacted Alexander and co and Mary showed us around a couple of places. We found Mary too be very professional, astute and very efficient at her job. However what sets her apart from the rest - and I've been dealing with Lettings agents for too long than I want to even think about - is that she is cheerful and benevolent and went above and beyond her obligations to cater for our housing needs. In my opinion Mary is another league to her counterparts - who *in my experience* generally only seem care about the brass and the bling bling etc. I honestly think that Mary is a priceless and substantial asset to Alexander and Co, and paramount to the ongoing success of them not least because genuine good customer care/ service is so thin on the ground now so it really resonates when you meet Mary. P.S. I can count on one hand the number of reviews I've left over the years... I just don't ever bother but just had to leave one here. Well done Mary 10/10

T · 9 October 2025

★★★★★ 5/5

Google

As landlords we have used Alexander & Co to manage our properties for over 20 years, which speaks for itself. We’ve been pleased with the reletting and selection of tenants over this period and can honestly say that the level of service has been excellent. Abbie Young is our current Property Manager, we’ve found her to be very professional, she always responds to our communications swiftly and provides outstanding help and support if there are any issues. For landlords and tenants alike, we would highly recommend the team at Alexander & Co Bicester.

Tony · 9 October 2025

★★★★★ 5/5

Google

Had the pleasure of working with Kelly Workman on a purchase of one of my clients. Could not have been more delighted with the service. The transaction was a tricky one with one half of the chain being ready before the rest. Kelly kept a tricky first time buyer well managed simply through her kindness, courteousness and professionalism. She even went on to chase the chain and respond to concerns while she was out of office and on Holiday! Could not recommend more!

Ashen · 9 October 2025

★★★★★ 5/5

Google

We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.

Ursula · 9 March 2026

★★★★★ 5/5

Google

I would like to give 10/10 to our renting manager Ms.Abbie young. She is doing her work very professionally . She is very helpful and supportive . When ever we have any issue or problem , we speaks with Abbie and she always give us quick response as well our problem solution. Personally , I like her work very much and I would like to recommend alexander & co . I'm very happy with their services . Thank you Abbie for everything .

Dawandeep · 26 September 2025

★★★★★ 5/5

Google

This is our second time renting through Alexander and Co, and we can say with confidence that their team truly operates on a professional level. Our letting manager, Mary, is brilliant, she helped us find exactly what we were looking for, and we’ve been twice as lucky to have dealt with her. Additionally, our property manager, Abbie, is simply fantastic. She’s always friendly, professional, and quick to sort out any issues that arise. Not only that, but she’s incredibly helpful, always ready to lend a hand whenever needed. Thanks to her prompt and efficient approach, everything runs smoothly without any hassle. Many thanks to Mary, Abbie, and the entire team!

Oleksandra · 26 September 2025

★★★★★ 5/5

Google

I've been dealing with Mary for the last 4 years, Mary is professional, thorough, and helpful and very approachable. Mary has organised tennants quickly when old tennants have left and is very on the ball. Well done Mary BRILLIANT

Ricky · 5 August 2026

★★★★★ 5/5

Google

Thank you to Sana for helping us transition from our previous letting agent and sorting out they issues they created. Rebecca is so proactive and makes our lives as easy as possible with quality service and communication. We had some recent work on the property including a new boiler. The costs from their trades people were very competitive, again Rebecca made this whole process very easy for us and our tenant.

Paul · 26 September 2025

★★★★★ 5/5

Google

Thanks to Mary O'Leary at Alexander & co Bicester, Ive been able to secure a home. Also pointing out her hard work and dedication, going out of her way to make sure I secure a place. Im really grateful and also appreciate the effort the Alexander & co team put into this. this should be the standard for every letting agency. Thank you.

Collins · 9 October 2025

★★★★★ 5/5

Google

The sale of our property was difficult and fraught with holdups but the staff at Alexander & Co supported us brilliantly through it all. Kaiden, Grace and Erica were great at keeping us informed throughout and we are very grateful for their approachability and professionalism.

Angela · 15 March 2026

★★★★★ 5/5

Google

Due to a recent job change, I need to end my tenancy earlier than expected. I’m deeply grateful to Mary, who was incredibly helpful when introducing me to this flat and has continued to support me throughout the move-out process. I’d also like to thank Chris for his prompt responses to maintenance issues and for making the entire administrative process smooth and efficient.

Yuan · 26 September 2025

★★★★★ 5/5

Google

Hilbery and Chaplin is the best Estate Agency in Essex. They successfully sold 8 properties for us in Romford, Gidea Park ,Forest Gate and Hornchurch during last few years and 3 recently in 2025. We are really appreciated their professionalism, market knowledge, efficient communication and patient approach’s to selling process. Thank you all and specially to Phil Day and Nicholas Chaplin!!!

Vitaliy · 9 September 2025

★★★★★ 5/5

Google

Kaiden and his team at Alexander & Co are always professional, helpful, friendly and reliable. I have used their services a number of times and they have never let me down. Thank you!

Bec · 1 May 2026

★★★★★ 5/5

Google

Thank you to Phil and Kellie at the Hornchurch office for their help, support and kindness during the sale of our house. Their professionalism and knowledge has guided us through the process. Thank you both so much.

Jacqueline · 9 March 2026

★★★★★ 5/5

Google

Such a friendly team. Kaiden, Grace and Erica were so helpful, prompt at actioning anything requested and made the whole experience easier. I would highly recommend dealing with the Bicester branch :)

Nicola · 25 March 2026

★★★★★ 5/5

Google

Abbie Young has been managing our rental properties for nearly two years now and has dealt with all issues efficiently and without fuss. Abbie has always found time to speak with me whenever I have visited the Bicester office and we feel comfortable leaving any issues in her capable hands.

Miles · 9 October 2025

★★★★★ 5/5

Google

Mary has been most helpful and and completely in tune with clients needs and requirements. An absolute gem of an agent who has helped us find our rental property quickly and constantly stayed in touch with the progress as we went along. Well worth the 5 stars. Thank you again.

Duane · 9 October 2025

★★★★★ 5/5

Google

I would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐

Patricia · 9 March 2026

★★★★★ 5/5

Google

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Ivelina · 9 March 2026