Fox Bexhill-on-Sea reviews

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

We have five separate viewings arranged for half a day. All successfully and timely completed. Calum is a very personable young man who handled the situation well and is of great assistance with information and details required. The viewings went smoothly without hiccups.

Annie · 10 August 2025

★★★★★ 5/5

Google

Calum from Fox & Sons provided exceptional service during my recent property visit. His knowledge and friendliness made the experience enjoyable. The entire branch was helpful and accommodating. I highly recommend Calum and the team at Fox & Sons for a professional and reliable real estate service. Thank you for the great experience!

Raymond · 16 April 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Google

I would like to thank Calum for all the time he has spent with myself and mum in finding her a flat after the passing of my father Calum has been very professional knowledgeable empathetic enabling mum to get a buyer for place and the purchase of her new home Jackie

Jackie · 16 April 2025

★★★★★ 5/5

Google

Danielle Lakin has been an excellent mortgage consultant. Our situation as first-time buyers was quite particular, but she managed to secure a mortgage offer for us quickly and easily! The service provided has been outstanding, and all our questions have been answered with professionalism and kindness. I highly recommend her services.

V.B · 16 April 2025

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 5/5

Google

Can't recommend Danielle enough, she's been so helpful through the mortgage process, very knowledgeable and always happy to help no matter how big or small the enquiry may be!

Jess · 26 November 2025

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 5/5

Google

I was very impressed with the young man who showed a buyer around my apartment. He was attentive, efficient and took time out to be both pleasant and professional to us both. He loved my cat, which is always a bonus and Delilah was …

Joan · 16 April 2025

★★★★★ 1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

★★★★★ 5/5

Google

With kind thanks to Harrison and the team for all their assistance over the past few months. Always keen to help, send on houses that fitted my search requests, a few outside of that which actually helped me focus on things I wanted, …

Lynette · 16 April 2025

★★★★★ 5/5

Google

I cannot put into words how amazing Danielle was with my mortgage, she went above and beyond for me every step of the way even on her day off! I am totally blown away with the service she provided me cannot recomend her enough!

Paige · 16 April 2025

★★★★★ 5/5

Google

I had the most excellent service from this team in Bexhill this past weekend! Tyler was an outstanding, clear, efficient and knowledgeable booker - I really felt that she was working for her clients - finding out what I wanted to achieve …

Leslie · 16 April 2025

★★★★★ 5/5

Google

I couldn't recommend Danielle enough, quick responses and overall great experience.

Gabs · 16 February 2026

★★★★★ 5/5

Google

Very pleased with the Bexhill unit of Fox&sons from manager Rob to the team I have worked with Tyler/admin and Calum on viewings a great team on the ball do what they say they are going to do without delay …

Terry · 16 April 2025

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Really impressed with the service we've received from Calum Barnes, both prior to - and subsequent - to signing our contract with Fox & Sons. He has been very attentive, keeping in regular contact and offering sound advice, as well as being inquisitive, super helpful, and charming. What an asset to your team!

Jo · 2 April 2026

★★★★★ 5/5

Google

We came to Bexhill to view a property and were met by Callum. Callum was prompt and ably showed us around the property. He listened carefully to our opinions of the property and was extremely helpful, courteous and approachable.

Hilary · 16 April 2025

★★★★★ 5/5

Google

Can't thank Danielle enough for helping me through my sale and purchase, making the whole process of choosing the right mortgage go through so smoothly. Would definitely recommend to friends and family, great asset to your company. 🙂 …

Matthew · 16 April 2025

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026