Trusted Agent profile · Berkshire
★★★★★
181 reviews across 1 platform
8 Broad Street, Wokingham, Berkshire, RG40 1AB
Chancellors's office in Berkshire, at 8 Broad Street, is rated 4.6 out of 5 across 181 reviews on 1 platform, including 181 Google reviews rated 4.6.
Every review we hold for the Berkshire office, from every platform, shown as written. First names only.
5/5
GoogleCathleen was very professional and patient. Answered my questions knowledgeable and followed up when we decided to make an offer, even though we didn't get the house, Cathleen forwarded available options to me. Thank you for your thoughtfulness.
Thank you Andrea for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThe staff has shown his professionalism during our viewing. He was polite and tried to provide us with an answer whenever we had a question. Thank you Phil!
Hi Alice, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
5/5
GoogleIt is an absolute pleasure working with you Judith, you have always kept me updated from the beginning to end of the process. You were helpful in making critical decisions too, highly appreciate it. I would highly recommend Judith & Chancellors agents.
Thank you Kishore for giving our Wokingham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GooglePhil was very professional , helpful and friendly. Thank you you for your great service.
Thank you Iveta for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GooglePositive: Professionalism We recently reviewed a property through Chancellors and Matthew Collins was the agent. He gave us a virtual review in a very professional manner. He is responsive and very good in communication. A good job by Matthew and the Chancellor administration team. I'm looking forward to get the deal done.PositiveResponsiveness, Professionalism
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleCathleen is full of passion, helping to work out suggestions according to my requirements. Also, she provided valuable opinions while talking about my request. Excellent service!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
4/5
GoogleUPDATE 23/08/2022 : Malcom - associate director - contacted me after the incident. Profusely apologized and confirmed an internal miscommunication issue. Generally, happy that the mistake was admitted and I was reimbursed for the waste of time. I’ll leave the review at 4 stars just so that people still were aware about the potential problems that might happen. Found a property in Rightmove. All good. Started calling the agency. Here’s the timeline: Thursday - get in touch - reception picks up and says someone will call back. Same day someone calls back and says the property is gone. Okay, things happen. I let go. Friday - Amelia calls and leaves a voicemail - the property isn’t actually gone and she’s keen to talk. I was busy that day and could pick up so I use the information she sent to me to call back - no one picks up. A few times. Saturday - they are opened until afternoon. I call several times. There’s no response in her office. So I call the main number, someone picks up, I leave my information and then promise that Amelia will call back. Monday next week. No one calls. I call in the afternoon: Amelia’s direct line and her office. Someone picks up, but not the lettings department. So they take my info AGAIN and say that they’ll email Amelia and will ask her to call back. Guess what? Right - no one calls back. I leave it till Tuesday afternoon. And FINALLY someone who seems like they know Amelia picks up. We book a viewing for Thursday. It was clearly stated to me that “Amelia will see you on Thursday”. Come Thursday - there are no confirmations, no communication at all. Even though her initial email said that someone will contact me to confirm the viewing. So before heading to the property - I called. Several times again. No one picked up. Well, may be they are all gone on other appointments, I won’t miss out on the property just because no one confirmed. I came and waited for 30 minutes. Tried calling Amelia’s office and her direct line - no response. I wait. People can be late. But nothing happens, no on shows up so I call the main branch number - someone helps out and says that someone will call me back. So I waited for another 10 minutes and called back to the branch. They finally transferred me to Amelia. Turns out the viewing was provisional - no one communicated me that by the way. The email confirmation they sent wasn’t clear enough for me. I admit that. But whoever booked the viewing for me in the first place - I was told it was someone called Elliot in the head office - should’ve told me that this isn’t confirmed. He clearly stated that Amelia will see me on Thursday. So I didn’t even check the email confirmation. So with poor communication, inability to reach anyone in this branch, I wasted 2 hours of my life on a property that under offer already. (That’s what Amelia finally told me when I talked to her). Thanks guys. What a wonderful lot of people. Hats off to the customer care team though - they tried.
Hi Mary Grace, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleThe worst letting agent I have ever dealt with. When ending my tenancy at a property the stress they caused me was absolutely ridiculous, telling me things that were not true such as leaving the property in an unclean state and leaving personal belongings at the property. The independent check out report clearly stated that I left the property CLEANER then when I checked in, it was professionally cleaned!! This was clearly to try and get money from my deposit and when asked for evidence to support the claims they could not provide a thing. I even received an email out of nowhere, despite chasing for my deposit on numerous occasions with no response, demanding to pay them £2,500 in charges that were landlord responsibility, when I queried they then reduced to £600 for a gas bill but again could not provide readings or evidence to support the claim. I had to then raise a dispute with the deposit protection scheme whereby they were then able to provide a bill, which part of it was dated for a month I wasn’t even living in the property! Incompetent and unnecessary, every letting agent I have dealt with prior to chancellors have delivered a service that I could not fault so feel I have to write this review to warn other tenants and landlords to avoid such a shocking service.
Hi Abi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleCathleen was a pleasure to deal with. Well informed and and very keen to assist my wife and I in finding the perfect home
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
GoogleMadison was very professional and punctual, she explained every detail of the property and I was impressed with her politeness and friendliness. Seems the team at Chancellors are a great team.
Hi emeka cecil ogugbuaja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
GoogleMalcolm and Phillip were both very accommodating, helpful and personable. A pleasure to deal with.
Thank you for leaving us this great review Eileen, It would mean a lot to the Wokingham team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleAmelia was very professional, and very attentive to what I was looking for in a new home. She was persistent in making sure that I got to see a property, even though there were many missed calls and messages between the 2 of us. She was knowledgeable about the property, as well as knowledgeable to this foreigner about the subject of rentals in the UK and how the market works. Thanks Amelia.
5/5
GoogleMary is a very nice people, thanks
Hi Joe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleMary showed us around the property after directing us to it from her mobile. She answered all our questions in addition to drawing our attention to features we would otherwise have missed. Very professional service, we were impressed. Robert Boswell
Thank you, Bob, for your fantastic review! We're thrilled to hear that Mary provided such a professional service and highlighted features of the property for you. Your satisfaction is our priority, and we appreciate your kind words. If you … More
5/5
GoogleThank you very much Abbie for assisting with the purchase of the property. We have always been welcomed with smile, questions answered quickly and viewings were organised in no time. 5* service. We highly recommend getting in touch with Abbie.
Thank you so much for your kind words, Krzysztof! We're thrilled to hear that Abbie provided you with exceptional service throughout your property purchase. Your recommendation means a lot to us. If you need any further assistance in the future, don't hesitate to reach out!
5/5
GoogleCalled chancellors to talk about a property. Happened to chat with Reece. He was patient to answer all my questions. I would highly recommend chancellors. Thanks Prathibha
Thank you for leaving us this great review Prathibha, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleIf I could give zero stars, I would. Dani from Chancellors visited on November 21st to provide a probate valuation on my Dad's house. She hasn't responded to repeated emails or calls since. This is a difficult …
Hello Elspeth, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Wokingham Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleCathleen is amazing! So friendly and professional at the same time Thank you for being so patient and helpful!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleCathleen is amazing! So friendly and professional at the same time Thank you for being so patient and helpful!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleCathleen is an excellent estate agent. She treated us friendly and did her best to get us a rent.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleBrilliant, Phil is professional and really helpful
Thank you Casper for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
1/5
GoogleIf you want an estate agent who does not respond to emails or phone calls, Chancellors are your guys. Would also be very wary of paying money for repairs as they are happy to take the money, less inclined to do the work. Avoid like the plague
Thank you for letting us know about this Mark, we are sorry to hear that you are frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleMaddison was an amazing help to our family when looking at places to let, would recommend her to anyone who is interested!!
Hi Lydia, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHad a great experience with Chancellors. My contact Joshua is a friendly, helpful and nice gentlemen to work with. I highly recommend.
Thank you for leaving us this great review Wong, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Berkshire office has 181 reviews across 1 platform: 181 on Google.
Chancellors Berkshire is rated 4.6 out of 5 across all 181 reviews, and 4.6 out of 5 on Google from 181 reviews.
Chancellors Berkshire, 8 Broad Street, Wokingham, Berkshire, RG40 1AB.
