Every review we hold for the Berkhamsted office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCallum and the team at Castles in Berkhamsted provided a very professional and friendly service from the moment I spoke to Callum with an initial sale enquiry to the day of exchange when they kindly did all the metre readings for me as I was away at the time. They respond to calls and emails quickly and always want to help their customers get a result.Also with their local market knowledge and expertise ensured we hit the correct price from the get go and attracted multiple quality viewing quickly.
We all go the result we wanted with no drama or stress which was greatly appreciated. I can only recommend them highly.
Best wishes John
John · 16 November 2025
★★★★★ 5/5
GoogleIan, Branch Manager, and his team Callum, Angela, Gill and Lauren have all been so brilliant helping our family sell my Father-in-law’s house after he passed way. Any communication was done impartially and professionally and most importantly empathetically. Ian, or one of his team, was always available by phone, message or email. We were guided through the maze that is selling a house with expert knowledge and no question was a silly one. I would highly recommend Ian and his team to anyone selling, or buying, a property. Thank you again for all your hard work!
Virpi · 16 September 2025
★★★★★ 5/5
GoogleI was very impressed with Ian Allison and his team at Castles in Berkhamsted. As a purchaser, I was pleased with the way arrangements progressed with professionalism, diligence and courtesy. This was helped by Castle's stakeholder knowledge and management that ensured timescales were met. I warmly recommend Ian and his team to either buyer or seller. MBB
Michael · 16 January 2026
★★★★★ 5/5
GoogleI bought my home through Castles Estate agents and the service I received was very good. Throughout the whole process communication was excellent. I would like to thank Ian who ensured everything ran smoothly. He was friendly, courteous, reassuring and always helpful which is so important when purchasing a property. Whether you are buying or selling you will get a great service from them.
Mary · 16 October 2025
★★★★★ 5/5
GoogleI chose carefully to sell my Mothers property in Berkhamsted and did not regret my choice. Castles understood my brief, were onboard and worked with us as a team. There were inevitable ups and downs but they remained professional and committed throughout. I cannot fault the service we received from them, they were great to work with on both the sale and progression phases and I would recommend them without hesitation.
Nicole · 4 August 2025
★★★★★ 5/5
GoogleWe considered a few estate agents in the area but decided to go with this company as they seemed like a great all-rounder. Ian was fantastic in providing initial advice, then Callum and Jacob took care of the viewings with professionalism and enthusiasm. Sam was excellent in managing the sale from start to finish, ensuring everything ran smoothly between us and our buyers. The service was efficient, personable, and the communication was excellent throughout. Our house sold quickly, and we were kept updated every step of the way. Highly recommend the team
Josephine · 16 April 2025
★★★★★ 5/5
GoogleCastle's, and especially Ian Allison have gone beyond expectations in selling what was a niche property, that others might have struggled with. A buyer was found within a few months and a very successful and smooth sale ensued. Castles provided all contacts to assist and i am a very happy customer. Thanks Ian and your team.
Patrick · 16 December 2025
★★★★★ 5/5
GoogleWe considered a few estate agents in the area but decided to go with this company as they seemed like a great all-rounder. Ian was fantastic in providing initial advice, then Callum and Jacob took care of the viewings with professionalism and enthusiasm. Sam was excellent in managing the sale from start to finish, ensuring everything ran smoothly between us and our buyers. The service was efficient, personable, and the communication was excellent throughout. Our house sold quickly, and we were kept updated every step of the way. Highly recommend the team
Jo · 19 December 2024
★★★★★ 5/5
GoogleIan at Castles has guided us through the process of selling our property with an endearing mix of patience, good humour and thorough professionalism. Ian and his team have managed the process seamlessly, and have kept us in the loop at every stage.
We would not hesitate to recommend Ian and his team at Castles to anyone considering selling or purchasing a property.
Suzie · 16 April 2025
★★★★★ 5/5
TrustpilotMatt went above and beyond to help us
Though we have not bought a property through Castles, Matt has been incredibly helpful to us throughout the entire process of searching for a new home. We received weekly calls to see how we were getting along, all the time without pushing properties on us. When we had some issues along the way, Matt spoke to me at length to discuss our options despite having no skin in the game. He has truly gone above and beyond and we will continue to recommend him and the team at Castles to friends looking to move to the area, and will likely list with Matt specifically when we do eventually look to sell our property. I am astounded by the level of commitment Matt has shown over the last few months and we are incredibly grateful for his help and support.
George · 10 June 2024
★★★★★ 5/5
GoogleCastles have been a pleasure to deal with. Ian and his team have been efficient, professional and helpful in all our dealings with them. As we expected their knowledge of the local market, including potential buyers was really strong. We would highly recommend them
Teresa · 16 September 2025
★★★★★ 5/5
GoogleFantastic friendly service. Flexible with timings and viewings and general advice. Callum was brilliant at the viewings and getting all the info we needed. Sam was invaluable with the next stage of the process and the actual purchase. We had a lot of solicitor to and fro and Sam was an amazing go between and helped streamline and smooth everything along with everyone. Would definitely recommend and be my first port of call for a sale or purchase. We’re now in our new home in Bucks and we love it! Thanks Castles dream team! X
Emily · 16 April 2024
★★★★★ 5/5
GoogleIan at the team at Castles took on our property as a joint sale after leads had run dry with another local estate agent and an offer on our property had been withdrawn. Castles and the team managed to get us many viewings in quickly after arranging all the listing materials/brochure very quickly. We had another offer within 2 weeks. I felt the team showing the property really cared and were experienced in the benefits of the local area. Nice one Castles and thanks.
Nick · 16 December 2025
★★★★★ 5/5
GoogleFantastic. I would recommend Castles in a heart beat. The whole team were totally supportive, approachable and professional. Ian Allison and Iain Harrison both worked with me and were excellent. Always on hand to discuss the sale.
Having had to in the past work with multiple estate agents, Castles are stand out the best. Thank you very much! When I come to sell I will be back!
Victoria · 16 February 2026
★★★★★ 5/5
GoogleWe would highly recommend Castles. The selling team led by Ian are fantastic. They did amazing photos of the house and sold it for above asking in less than a week with several competing offers.
We really liked how they had a dedicated progression team led by Iain - they kept our buyers informed and onboard despite over 6 months of delays in the upper chain. They isolated us from any pressure. Would definitely use them again.
Sam · 16 November 2025
★★★★★ 1/5
TrustpilotNo Care for People, Only Interest in Money!
This is by far the worst agency I have ever dealt with. Completely useless, unprofessional, and disrespectful. They waste time, waste resources, and treat people like they don’t matter. Nothing works, no one cares, and you’ll only leave frustrated and angry. If I could give 0 stars, I would! When someone is in real need of shelter and support, they only seem to care about money, rules, and paperwork. Only profit and bureaucracy matter to them! At least this is what they have proven! It is heart breaking to see how they treat those who are most vulnerable. I honestly hope that karma gives them the same treatment they gave to us, because no one deserves to be ignored and dehumanized the way they do in special Jake Houchen manager itself! I'm wondering who hired him!
Luca · 3 October 2025
★★★★★ 5/5
GoogleIan Allison, Callum Gerrard and the team at Castles have been a pleasure to work with. Ian is very professional, communicative and patient. He takes the time to answer queries and go the extra mile. We could not have been better supported by him and his team.
Hollie · 16 April 2025
★★★★★ 5/5
GoogleAfter selling my property in Berkhamsted and searching for quIte a while for a suitable new home, I can highly recommend Lynsey Hornsby from Castles.
Lynsey was the only agent that kept me informed of properties that became available and eventually found the property that I went on to purchase.
She was extremely professional and helpful throughout the entire process.PositiveResponsiveness
Fran · 26 August 2022
Agent replied · 25 August 2024
Thank you so much Fran for leaving us your review. The team are so grateful to hear your positive words. We hope you’ll have many happy years in your new home.
★★★★★ 5/5
GoogleI was involved in a chain with Castles recently which was very challenging to say the least. Sam was very friendly, helpful and kept me up to date with any developments. We managed to get our properties exchanged! Thanks Sam, I really appreciated your assistance!
Sandra · 16 April 2025
★★★★★ 1/5
TrustpilotAVOID: UNTRUSTWORTHY + VIOLATE UK LAW
I contacted this agency in November 2024 about a property, which I may or may not have visited. Shortly after, once I had found a suitable property, I clearly told them to remove my details - I explicitly invoked GDPR’s right to erasure and told them to delete my data.
HelenLond · 13 May 2026
★★★★★ 4/5
GoogleCastles sold my property twice, as the first sale fell through. They were proactive and dealt with the admin efficiently to ensure the property was on the market as soon as possible. The brochure produced to advertise the property was professional. There were a couple of instances when the level of communication wasn't optimum, although everyone I dealt with was courteous, overall I would recommend.
Carole · 16 April 2024
★★★★★ 5/5
GoogleMy husband and I have had a lovely time working with Castles but our time with Callum in particular has been an outstanding!
The young man is incredibly thoughtful and enthusiastic- you can tell he takes pride and really enjoys his work.
Callum has always been communicative and quick to respond, as well as honest and mindful of our needs and situation. He’s also always tried his best to be accommodating with our time as well.
Buying and moving to a new area can be a bit daunting but we’ve really felt like we’ve been looked after and been in good hands with him.
Big thank you to Callum and the greater Castles team for being so helpful to us!
Claire · 16 April 2023
★★★★★ 5/5
GoogleCastles and in particular Kiera provided us with a first class service to achieve the sale of our house. Kiera went above and beyond with the effort she put in to making sure both we and the buyer were happy, even during times of her own holiday. Moving house can be a very stressful experience but Kiera did all that was possible to minimise this. So long as Kiera and her team are at Castles I would have no hesitation in recommending them.
Neil · 16 April 2023
★★★★★ 5/5
GoogleCallum was a great help when advising us on our property purchase. His attentiveness to our needs and his professionalism were first class. The Castles team as a whole were exemplary in their support for us with our purchase.
Andrew · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
