Trusted Agent profile · Benton, Tyne & Wear
Verified
★★★★★
520 reviews across 1 platform
172 Benton Road, Benton Road, Tyne & Wear, NE7 7UH
Bowes Mitchell Estate Agents's office in Benton, Tyne & Wear, at 172 Benton Road, is rated 4.8 out of 5 across 520 reviews on 1 platform, including 520 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Bowes Mitchell Estate Agents have been successfully selling and letting properties for more than 25 years’ in and around Heaton (NE6), High Heaton, Benton (NE7), Longbenton, Killingworth and Forest Hall (NE12) as well as surrounding areas of Newcastle upon Tyne and Northumberland. We are a locally owned family-run business all of whom have a minimum of 10 years experience and knowledge of these areas. We endeavour to provide the very best customer service, a key part to our success since 1994. With property sales across the region we have a successful track record in marketing homes irrespective of their location. Continuity plays an important part in getting you moved and every member of the team have worked for the company for over 10 years, some for almost 25! As well as continuity, technology is equally as important to our approach and while our roots are in our local community our reach is far wider than your traditional local estate agent. Thinking of Selling, Buying, Letting or just require some initial advice please get in touch with us by email, telephone or social media; we'd love to hear from you.
The Trusted Agent 2026 results for Bowes Mitchell Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Benton office, from every platform, shown as written. First names only.
5/5
GoogleMany Thanks for your excellent customer service when selling my Mams flat. We were kept informed at every step in the process and nothing was an issue to any of the team. We would highly recommend their ‘celebrity’ like service and we are definitely ‘raving fans’.
Many thanks Michelle for your 5* rating. I will tell my team they have some more fans and thanks again for your kind words.
5/5
GoogleExceptional service from the team and the solicitor, Jasmine. Without them I do think we would not have got this property. Would certainly recommend and I would use again if needed.
Than you Ian for taking the time out to leave this review
3/5
GoogleIt's a shopping mall it was easy to navigate and clean toilets very clean compared to some malls parking was not excessive but would be better if offered 1 or 2 free hours Parking would encourage me to shop there more
Hi Geordie boy It is clear that you obviously did not mean to post this as we are an estate agency and not a shopping mall?
2/5
GoogleHmm not particularly impressed. Emailed two weeks ago to make appointment for viewing a property and someone rang me back with some dates. I said I would check to see what was available to fit around my shifts. I rang them back two days later apologising for the delay but I had to get my shifts changed around and swap some hours to fit it in. I gave them my availability and was told someone would ring me. No one did so I rang them back. I was told they had copied my number down incorrectly. Strange, they had contacted me previously. Any Way I arranged a viewing for the following week. I rang back today (my appointment day) to see if I was to just turn up at the property or would I meet and estate agent as I hadn’t heard anything more from them. To be told the property has been sold as negotiations had been going on all day and my viewing was cancelled although no one had informed me. Not very good customer service. Felt sorry for the girl on the phone who had to tell me. Obviously it wasn’t her fault but the person who ‘forgot’ to ring me and let me know ....... again.. I have changed shifts and swapped work around to fit this in so I’m rather disappointed. Not the best way to win customers over.
5/5
GoogleA lovely team of people to deal with, kept us informed of the progress and promptly answered any queries, we wish solicitors were this efficient.
Thank you so much :)
5/5
GoogleAfter initially signing up to another local estate agent and the house sitting on the market for a number of months, Bowes Mitchell were knowledgeable, helpful and ultimately sold the house within a week. Excellent service and would highly recommend.PositiveProfessionalism, Value
Wow! Thank you for your kind words it really makes it all worthwhile when our hard work is noticed :)
5/5
GoogleExpert knowledge and experience led to a quick sale and any issues dealt with quickly and efficiently. Good lines of communication always kept you up to date with any developments.
So glad we could help!
5/5
GoogleAmazing service from Emma at the four lane ends branch. Fabulous customer service made me feel at ease and informed through whole process. ⭐️⭐️⭐️⭐️⭐️PositiveProfessionalism
:)
1/5
GoogleIncompetent, slow, unreliable. Been Tenants with Bowes Mitchell for nearly 3 years, we are luckily moving out but thats also presented its own problems. From when we moved in they have always been slow in contacting our landlord, to the point where we were without a working shower for 4 months and when we chose to contact our landlord directly he told us that he wasn't aware of the issue and he got it fixed within 48 hours. We have issues with the front door, they refuse to acknowledge or provide us with updated details for our landlord. They seem more concerned with carrying out 6 month checks and worrying about whether the front garden grass is trimmed or not! Bearing in mind that the front garden is more weeds than grass, horribly uneven and they refuse to accept that and blame us for not keeping on top of the garden! Then we come to the most recent issue, they don't seem to want to do viewings for during their office hours and would much prefer making us as tenants carry out the viewings. Which would be fine if they informed us of any changes in veiwing appointments! But suprise suprise they don't tell us and then blame us for not receiving a voicemail! I gave them my email address instead, was promised I would get an email about viewing appointments, and yet again they haven't bothered emailing. Be glad to be rid of them!
5/5
GoogleWe had a terrible experience with an online company and decided to try a local estate agent. Choosing Bowes Mitchell Benton . Michael and Claire came the same day as we going on holiday the next day. They gave me so much hope and I knew by her bubbley personality that she was right for the job. Right from the start I knew they were doing there best for us. Even once the house sold we could contact Janice or Lynn for updates . We never felt like pests or having silly questions. We have moved out of the area but any friends will get them with a 100% recommendations
5/5
GoogleClaire and Michael have been superb from start to finish. Great communication throughout the whole selling process. Definitely would recommend Bowes Mitchell to anyone considering selling. Thank you for all your help.PositiveResponsiveness, Professionalism
Alexander, thank you for your kind words. I will pass on your kind words onto the team. We wish you all the best in the future. Kind regards Director Bowes Mitchell
5/5
GoogleGreat service, always available and helpful and came back very quickly to any questions or queries. I would definitely recommend them.
Thank you so much for your wonderful review! We are so glad to hear that you have had a positive experience with our service, and that you found us to be always available, helpful, and responsive. We take pride in providing our customers with the best possible service, and we are always working to improve our offerings. Your feedback is very important to us, and we appreciate you taking the time to share your thoughts. We are especially pleased to hear that you would definitely recommend us to others. We believe that our commitment to excellent customer service and our expertise in our field make us the ideal choice for customers who are looking for a reliable and trustworthy partner. Thank you again for your review and your recommendation. We value your feedback and appreciate your business.
5/5
GoogleExcellent level of service provided by the team at Bowes Mitchell, sold my property within a day of it going on market. Thank you to the team for all the help and guidance given in the buying and selling of my properties.
Thank you for your amazing review
5/5
GoogleMe and my partner listed our house with Bowes Mitchell and couldn't be happier with the service. Very fast and efficient and great customer service, especially from clare!
Thank you Jamie
1/5
GoogleRENTERS BEWARE! My sister used Bowes Mitchell to find a flat in Gosforth and has been left almost a thousand pounds out of pocket. She paid Bowes Mitchell her deposit, which was then passed on to the landlord. She was told by Bowes Mitchell that it was put into a secure 'Tenancy Deposit Scheme' (the scheme, a legal requirement, created to protect tenants from unscrupulous agents and landlords). After moving out, and the property had passed all appropriate checks, my sister requested her deposit back only to discover that the money is no-where to be found. As it turns out the landlord has kept the money and it was never paid into a deposit scheme. Bowes Mitchell have washed their hands of the matter as they weren't paid to manage the property, but it seems incredulous that they do not check the landlords they recommend, do in fact conduct their rentals within the appropriate legal framework. All telephone conversations with Bowes Mitchell were unproductive and on more than one occasion we found the staff not only unhelpful but condescending and unpleasant. They left us feeling totally deserted and with no idea of whom to turn. Almost six months later and still the deposit is nowhere to be seen. This so called reputable high street company have done nothing to help other than to point the blame at the landlord who after all was their client in the first place.
5/5
GoogleExcellent service throughout from start to finish, nothing a problem for Claire and the whole team, and even a nice call after the sale was through to make sure I was ok , much appreciated would highly recommend.
;)
5/5
GoogleBeen with them for more than 5 years (from back when they were Bowes Mitchell), we have a rented house in the Fairways estate. Friendly, helpful, knowledgeable staff. Prompt and well-done repairs. No hassle, no fuss, just good service.
5/5
GoogleWe contacted Bowes Mitchell after selling our home and looking for a rental property. Emma helped us with our property search and showed us only suitable properties. Nothing was too much trouble and Emma fitted in viewings with our working patterns. Excellent customer service.
Another belated thank you for your kind words & I shall pass on your compliments. Emma has worked for my company for almost 13 years & her customer service skills are only one of her many attributes. John (Managing Director)
5/5
GoogleBrilliant service from beginning to end. Lovely helpful staff and would definitely recommend them to future buyers and sellers.
hank you so much for your kind words and 5-star review! We are so grateful for your business and your support. We are especially pleased to hear that you had a brilliant service from beginning to end, and that you found our staff to be lovely and helpful. We strive to provide our clients with the best possible service, and we are glad that we were able to meet your expectations. We understand that buying or selling a home can be a complex and stressful process, so we are committed to making it as smooth and easy as possible for our clients. We are glad to hear that our team was able to support you throughout the process and that you were happy with the service you received. We appreciate your feedback, and we will continue to work hard to provide our clients with the best possible service. Thank you again for your kind words and your business. We appreciate your trust and support. Sincerely, Inde
5/5
GoogleKaitlin and Clare have been amazing through the full sale, always keeping you up to date on progress throughout. They are also the nicest people to talk to on the phone, very Witty bunch but very professional and helpful. Very happy customer
5/5
GoogleGreat service from bowes Mitchell in both renting then selling my property. I would highly recommend then for a friendly efficient service
Thank you so much 😊
5/5
GoogleVery friendly and professional team. I cannot thank Bowes enough for all the help and support they have provided in buying and selling my houses, and also the management of my property rentals Highly recommend. Thank you
Thank you so much for your kind words :)
5/5
GoogleAll through our dealing with Bowes Mitchell they have carried out their responsibilities with care and diligence, Claire our point of contact has been exceptional throughout.
Louis, thank you for taking out the time to leave us such a lovely review. I will pass on your lovely words onto Claire. I wish you the very best in the future. Kindest regards Director Bowes Mitchell
3/5
GoogleI tried to arrange a viewing of a property over the telephone with a member of staff and they were unhelpful and bordering on rude in their attitude. I was unable to book a viewing on the day I had off work and they gave me no solutions or advice re working around my 9 to 5 work schedule. How they expect to sell houses when they are turning away potential buyers so easily, I don't know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bowes Mitchell Estate Agents's Benton office has 520 reviews across 1 platform: 520 on Google.
Bowes Mitchell Estate Agents Benton is rated 4.8 out of 5 across all 520 reviews, and 4.8 out of 5 on Google from 520 reviews.
Yes. In The Trusted Agent 2026 awards: Bowes Mitchell Estate Agents, Tyne & Wear won Gold.
Bowes Mitchell Estate Agents Benton, 172 Benton Road, Benton Road, Tyne & Wear, NE7 7UH.
