5/5
GoogleProfessional and helpful
Agent replied · 11 June 2024
Dear Ryan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Trusted Agent profile · Belper
Leaders Lettings Belper reviews
★★★★★
248 reviews across 2 platforms
4 Chapel Street, Belper, DE56 1AR
Leaders Lettings's office in Belper, at 4 Chapel Street, is rated 4.5 out of 5 across 248 reviews on two platforms, including 241 Google reviews rated 4.6.
Reviews
Every review we hold for the Belper office, from every platform, shown as written. First names only.
Google5/5
GoogleI have just let a house for the first time. I have found Leaders extremely professional and helpful, I always get replies to my queries very quickly and they found me a tenant within one day of advertising my property. I am very happy with the service I have received so far. thank you
5/5
GoogleAmazing very helpful staff, nothing was too much for them and were always very quick at getting back to us cannot recommend them enough
Agent replied · 11 June 2024
Hi Luke, thank you for your kind words and this wonderful review about the team at Belper. We're really happy to read that you found the team to be so helpful and that they have been able to earn your recommendation. We will ensure that this great review is passed onto the teams so they are aware of your kind words. Kind Regards, Leaders
1/5
GoogleRubbish Poor service Slack management Unprofessional Definitely wouldn't recommend them!
Agent replied · 11 June 2024
Dear Michael We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
2/5
YellDisappointing to say the least.
Unfortunately it seems that despite best efforts requesting information about particular properties and wishing to request viewings, this particular branch neither respond to or even acknowledge your attempts to contact them.
5/5
GoogleIt was a pleasure dealing with them.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Dear Barry Theunissen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank yo Belper for finding me a tenant so quicklyPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Catherine Thornhill, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Belper. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI was a tenant with Leaders for over three years. Though being given very bad service at the end of my tenancy by the Pride Park branch (waiting weeks for a reply regarding returning my deposit), the Belper branch were always quick to respond to any issues as well as being polite and friendly.
5/5
GoogleLeaders dealt with my recent move to Little Eaton, Derbyshire. They were friendly, professional and efficient from start to finish. They make you feel welcome at all times and provide great service throughout. I would thoroughly recommend and would happily use their services again. 5 stars for sure
5/5
GoogleFriendly, well informed staff.
Agent replied · 11 June 2024
Dear Jonathan Butler, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI can't emphasise enough the support and assistance given to me by staff at Leaders BELPER in the letting of my property. Where issues arose they were always there to provide constructive assistance and as a long distance landlord, found this very reassuring. Grateful thanks
5/5
GoogleThank you to Leaders for making the process of letting our family home quick, easy and professional. We were completely clueless about renting before contacting Leaders and were put at ease instantly, they handled everything for us. Cannot thank you enough!!! Regards, The Wheaton Family.
5/5
GoogleHad grace help me get the house i wanted great help and communications. Really would recomend this estate agents best one ive been with by far. Thank you for every thing 😊 …
5/5
GoogleGreat team, responsive and professional
Agent replied · 11 June 2024
Hi Morgan Bertin! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
4/5
GoogleWe purchased and then let our property through the Belper branch of Leaders. The whole team are friendly and very helpful. Nothing is too much trouble. This is our first experience as landlords and we couldn't have asked for better help and support. Thanks guys!
5/5
GoogleMy property was on the market with another agent for 32 days. Hardly any viewings and no consistent feedback on how it was all going. Belper leaders approached me and let my property within 2 days of going online!!!! Thank you Leaders
5/5
GoogleLovely staff. Very easy move.
Agent replied · 11 June 2024
Thank you for taking the time to let us know about the service you received. If there is anything we can do to help in future then please do not hesitate to get in touch. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleLucy, Jessie, Helen and Emma you have all been FAB! I know me and mum have been hard work but you've been amazing so happy with our new home :)
5/5
GoogleVery helpful throughout. Helped me navigate through every step renting my first place, couldn’t be more grateful.
5/5
GoogleOutstanding customer service, always helpful always polite and you can actually get through to the office instead of waiting 12 years on the line! Thanks again Belper!
5/5
GoogleThese lovely ladies are stars, and have been very helpful towards me throughout. I will be using Leaders in Belper for a long time.
5/5
GoogleMy wife and I are new landlords and Leaders let our property within 72 hours and have made everything simple and easy for us since.
5/5
GoogleVery good customer service team, they are very helpful.
5/5
GoogleAs a current tennant with leaders I have always found the staff at belper to be very helpful, especially during the application.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
