1/5
GoogleWorst experience I’ve had from an estate agent. Actively trying to get you not to bid on properties. Guessing they don’t tell their sellers this. …
Trusted Agent profile
Ulster Property Sales Cavehill reviews
★★★★★
115 reviews across 1 platform
194 Cavehill Road, Belfast, BT15 5EX
Ulster Property Sales's Belfast office at 194 Cavehill Road is rated 3.7 out of 5 across 115 reviews on 1 platform, including 115 Google reviews rated 3.7.
Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Google5/5
GoogleI bought a house under their care, just a great team. They keep in touch during the whole process, it's more than just a purchase off their list and it means a lot as a first time buyer. Much appreciated.
1/5
GoogleWould give no stars if could, such a bad approach, if you want to market your property professionally go elsewhere, I was left chasing to get feedback from any viewers that viewed my property due to what appeared lack of interest from UPS Cavehill, I was left phoning office to see if any interest despite being told by Johnny on visiting my property that he had a list of potential buyers that would be interested in it but yet none of these appeared. I was told I was incorrect when I informed him of the lack of leads being chased. Such bad customer service. Don’t waste your time or money use another agent otherwise you will be left frustrated and left having to constantly be on phone chasing them.
1/5
GoogleWould give no stars if could, such a bad approach, if you want to market your property professionally go elsewhere, I was left chasing to get feedback from any viewers that viewed my property due to what appeared lack of interest from UPS Cavehill, I was left phoning office to see if any interest despite being told by Johnny on visiting my property that he had a list of potential buyers that would be interested in it but yet none of these appeared. I was told I was incorrect when I informed him of the lack of leads being chased. Such bad customer service. Don’t waste your time or money use another agent otherwise you will be left frustrated and left having to constantly be on phone chasing them.
5/5
GoogleI just sold using UPS. They were absolutely fantastic. Really efficient and professional. UPS are brilliant at marketing, really impressed with the video and quality of pictures. I would sell again with UPS, no hesitation.
5/5
GoogleGreat job and service big thanks to Craig top man…
1/5
GoogleI would not recommend anyone to these people, lived in a housed for a year with mould and damp everywhere. Then when I phoned to say about the mould and damp they sent someone out to have a look and said there was nothing there, but testing the walls for damp the readings were anywhere from 75% to 94%. Nearly every single employee is rude or just doesn't care just wants your money for the rental. The place is a joke and will be staying well clear of anything that UPS is doing.
1/5
GoogleHorrible experience with ups cavehill branch, put my 1st property on with them to sell after jumping into the property game. Nightmare from start to finish, ended up pulling property off market after 6months with ups and proceeded with a different agent(colin Graham residential) I found some of the ups team very arrogant and rude-as if they looked down there nose at you My calls weren't being returned, they told me they were contacting the buyer on a daily basis who had been sale agreed for 3months, in the end I had to contact buyer myself to see where I stood and he told me that no one from ups was contacting him on a daily basis-so frustrating Complete farce and would never use again unless majority of staff changed especially branch manager In saying that there were 2 staff members who were trying to help I felt-the rest were a shambles Bought my own home off them 10 yrs previous though again a bad experience, my sister, mother an father also didn't like the way they handle things Il let use decide if use go with them lol Michael hackett
1/5
GoogleProperty up for sale for nearly two years, very little guidance or help. I keep having ‘viewers’ booked into view property, but usual story they don’t turn up. Lame excuses given like they got lost on the way to my property (off a main road) etc. Very much beginning to wonder if UPS have imaginary viewers for my property. If not, they need to make it clear to viewers the need to turn up or at least cancel within good time !!
5/5
GoogleHelpful and friendly staff
1/5
GoogleI must concur with Kevin, as the service we got in regards to a mortgage application was disgraceful. We were given the run around from start to finish, so I eventually had enough and pulled the file from them after being kept down the list of applicants for almost two months. Fortunately I shifted to another advisor called Neil Allen of TMC, who processed our mortgage within 24 hours, although not before Sam Brown of the office in question got pretty nasty with me when I requested the files back. Furthermore, beware because if you owe them money they have Nixon their solicitors send you a threatening letter, before you even realise it. Extremely arrogant and nasy individuals..my advice is to steer clear of them and save yourself the heartache.
5/5
GoogleExcellent experience, brilliant service and incredibly helpful team, Craig in particular!
2/5
GoogleConstantly calling, on holiday for a week and still calling DESPITE emailing three times to say I was not in the country!
5/5
GooglePurchased my new home from the Cavehill Branch. Excellent service from all the team from the beginning to the end, nothing was a hassle for them. Would definitely recommend. Thanks again
1/5
GoogleVery unprofessional. I cant speak for the whole staff but Stewart in particular was as useful as an ashtray on a motorcycle totally un reliable and actually 'forgot to contact us in relation to the homes being complete and we almost missed out on our dream home! Will be telling all friends and family to stay clear of this crowd!
5/5
GoogleExcellent and professional service. Staff extremely helpful
5/5
GoogleI was provided an excellent experience with this company on inquiring my first property. All my questions were answered throughly and staff were patient and understanding. Couldn’t recommend enough!
5/5
GoogleExcellent experience at UPS in Cavehill, looking into buying my first property, the team were very helpful and happy to clearly explain anything I was unsure about
5/5
GoogleI have used UPS three times for renting properties and they are highly professional and great to deal with - i would highly recommend them. i can only assume these 1star reviews on here are a lot of rubbish from people who have never gone near UPS let alone used them for renting a house!
5/5
GoogleHad a great experience with UPS buying a property. Would definitely recommend.
1/5
GoogleA very unprofessional experience. A very rushed & disconnected customer service provided. Some staff coaching & focus on team morale & customer experience promptly required.
5/5
GoogleExcellent service with very experienced and helpful staff!
5/5
GoogleExcellent experience and staff was helpful and informative
1/5
GoogleIt's been a year since I had to deal with UPS in a house sale and I still get annoyed at how unprofessional and awful they were. Never again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ulster Property Sales Cavehill
How many reviews does Ulster Property Sales Cavehill have?
Ulster Property Sales's Belfast office has 115 reviews across 1 platform: 115 on Google.
What is Ulster Property Sales Cavehill's rating?
Ulster Property Sales Cavehill is rated 3.7 out of 5 across all 115 reviews, and 3.7 out of 5 on Google from 115 reviews.
Where is Ulster Property Sales's Belfast office?
Ulster Property Sales Cavehill, 194 Cavehill Road, Belfast, BT15 5EX.
