Trusted Agent profile · Belfast
★★★★★
279 reviews across 2 platforms
324 Upper Newtownards Road, Belfast, BT4 3EX
Ulster Property Sales (Ballyhackamore)'s office in Belfast, at 324 Upper Newtownards Road, is rated 4.6 out of 5 across 279 reviews on two platforms, including 249 Google reviews rated 4.7.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellence rarely seen nowadays
We have used this branch of UPS to buy a property as well as to sell. I highly recommend them in every way. Their communication is excellent, and they are punctual and courteous. Both Thomas and Lara are professional and dependable. I was overseas during the course of much of the sale, but was confident that everything would go well, as the house was in trusted hands.
1/5
TrustpilotKick the little man
I am now worth quite a bit of money and own multiple properties in Belfast area. I seen a property I like on UPS for sale but I’d never give them £0.01 commission and this is why. In 2010 my life was at a low ebb and my relationship broke down and I needed to find a house. I went to meet a UPS estate agent at a rental property and the guy totally dismissed me and treated me horribly. He acted like billy big time and was a jerk (calm down lad you earn 20k a year!) . I rang the office a few days later to complain and some snooty manager just laughed. Well guys the laughs on you cause I’ve actively spoke to people considering using you guys and put them off. Enjoy your minus profits.
5/5
GoogleUPS ballyhack were great start to finish! Professional, personal and couldn’t have made the process easier with organising viewings etc . Jordan in particular was very helpful and pleasant to deal with, thanks for all your help! 🏡 …
5/5
GoogleWe had the pleasure of dealing with Andy Haylet for the rental of our property. We loved that we were kept up to date with every development, no matter how small. Regular emails, phone calls etc. The whole team were a pleasure to deal with, and house rented in less than a week. Thanks
5/5
GoogleRecently sold my home with UPS and they were absolutely brilliant from start to finish! They listened to all my needs, their communication throughout the whole process was brilliant and the sale completed with ease. I can't thank the team enough for all their hard work in making the sale pain free! 100% recommend!!
5/5
GoogleUPs and Leigh in particular who was helping us with our move did everything they could to keep us informed, keep the process moving and always be at the other end of a phone call or email when we needed them.
1/5
GoogleOne of the worst I've dealt with as a tenant in 20 years of renting all over the UK. Impossible to get a hold of on the phone, and yet if you miss one call from them they'll start scolding you like you're a naughty schoolchild. I rang them over a month before the end of my tenancy to ask what I needed to do to end it and they said they'd get back in touch in a few days with details. I heard nothing back, so assumed that it was all on track. Weeks later (and two weeks before I was due to move out) they rang me back and said I'd need to give a month's written notice. Asked them why they didn't tell me that before and they had no answer. That's a new one on me.
1/5
GoogleBeware of UPS. They are the worst estate agent I have dealt with as a tenant. They put in added fees whether you get the place or not. They blatantly had false advertising on the listing for a free parking space and lied about this face-to-face and on the phone. After moving in, we found that there was no space and the apartment was left in a disgusting shameful shape, despite being told it would be given a deep clean. I will never use this company again and will make sure everyone I know doesn't use them in any capacity.
1/5
GoogleDo not use UPS ballyhack to sell your house. Horrible customer service. A buyer had agreed to my house in word only. UPS proceeded to put a sale agreed sign and took it offline. Why as all that was said was an agreed amount. The buyer then went awol. With 6-8 weeks wasted on the word of a nobody. So the house then went back on market. . With the same lackluster help or support.... A big big mistake using these people
1/5
TrustpilotWhat a bunch of lazy con artists
What a bunch of lazy con artists. As tenants we were treated as lesser humans, told that we must keep our obligations even though they constantly ignored their own contractual obligations to the outside of the building resulting in damage to the property through neglect, sending out amatuer ''handy men'' who pretended to fix problems, but in actual fact did nothing, then attempted to blame the the issues on next door neighbours rather than take responsibility. If i were a landlord i would be suing for the inaction leading to the damage to the property, and as a tenant suing for negligence. STAY WELL CLEAR!!
5/5
GoogleRecently sold another property with UPS Ballyhackamore, have sold property in the past, primarily dealing with Peter. This time our dealings were mostly with Josh, we couldn't have asked for better service from start to finish. The whole deal took approx 6 weeks. We could not have asked for better service.
5/5
GoogleFantastic experience working with Peter and the entire team at UPS. Never pushy, always there to help and advise - no matter when. Made the process of selling our house really easy from start to finish. Many thanks - appreciate the hard work you all put in.
5/5
Google5 star service! Friendly and professional staff, always on the ball, easy to contact and sorted out any queries I had efficiently. Would not coniser anywhere else again after my experience with UPS Ballyhackamore
5/5
GoogleGreat experience, always friendly and went out of their way to facilitate viewings.
1/5
TrustpilotI have never used them to sell a…
I have never used them to sell a property but I would be reluctant to use them as my experience as a prospective buyer over the last 20 years. I have never known to know s estate agent so lack lustre in following upon enquiries, i have had to pester them to arrange viewings, bids not been passed to the seller etc, they really don't seem that fussed for the business.
5/5
GoogleI recently purchased a new house through UPS Ballyhackamore and I cannot fault their service. Peter in particular was incredibly knowledgeable and helpful throughout, making me feel confident in decisions made. Communication is paramount and UPS delivered this impeccably.
5/5
GoogleI have used UPS for selling, purchasing and also leasing a rental property. I have had nothing but excellent service from both the sales and rentals teams and would not hesitate to use UPS again. Their communication and knowledge has been second to none and was extremely helpful when we were new to the process of leasing properties.
4/5
TrustpilotUPS outrank other NI Estate Agents.
UPS are the only estate agent that I've ever had contact with that were professional and proficient throughout. I've used others such as CSM, Keyone Property and Morton Pinpoint who all failed to meet their professional obligations in comparison to Ulster Property Sales. I would recommend that any person chooses UPS over their competitors - If the competitor is named above, I would strongly suggest convincing property owners to move their business to UPS instead.
5/5
GoogleGreat, hassle free experience buying and selling with UPS. All members of the team always very helpful, friendly and diligent in making the process as smooth as possible. Second time buying through UPS and both times went very well. Would thoroughly recommend this agency. Thank you!
5/5
GoogleAndrew McGinty was a great help. Brilliant showing us around the property we were going for and explained the process well and was very available for follow ups. Highly recommend
5/5
GoogleI recently sold my house in East Belfast through UPS. I was really impressed with the service from start to finish. Peter Tughan looked after my sale and kept me fully informed throughout the process. I have bought and sold numerous properties over the years and without doubt the experience with UPS has been the best yet.
5/5
GoogleExtremely happy with the assistance that the Ballyhackamore staff offered. Dealing with Andrew McGinty, who guided us through the house-renting process, was an excellent experience.
5/5
GoogleVery helpful from start to finish, answering all questions and queries in a reasonable time, staff really supportive and helpful for first time buyers, very honest and does not beat around the bush.
5/5
GoogleExcellent to deal with and would highly recommend if thinking of selling your home. Kept in the loop every step of the way. Thanks for everything
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