Trusted Agent profile · Belfast
★★★★★
185 reviews across 3 platforms
251 Upper Newtownards Road, Belfast, BT4 3JF
Rodgers Residential's office in Belfast, at 251 Upper Newtownards Road, is rated 4.2 out of 5 across 185 reviews on three platforms, including 111 Google reviews rated 3.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleViewed several properties with Rogers and was happy with the professionalism of each viewing. Cole kept in touch with us to ask about properties and to organise viewings with us which was appreciated. Thanks!
Thank you for your wonderful review Aaron! Best wishes, Rodgers Residential
5/5
GoogleThank you for such a swift and efficient experience with our recent rental. My partner and I are thrilled with how quickly and responsive the team (particularly James) were in securing what was a popular property in a competitive time for rentals in Belfast!
Thank you Fiona. Delighted you had a 5 star experience with us. Rodgers Residential
1/5
TrustpilotAbsolute disrespect from the agency
Absolute disrespect from the agency, very poor level of service. The property was not prepared and does not meet basic standards. The flat is completely different from the advert, which is considered misleading. Avoid this agency at all costs.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that at the time of your viewing, the property had only recently become vacant. You attended the first available viewing date following the previous tenant’s departure. It was clearly explained during the viewing that the property was not yet ready and was scheduled to be fully cleared, deep cleaned, with carpets shampooed and showers regrouted prior to being re-let. Once these works are completed, the property will fully reflect the images and standards shown in the marketing photographs. It is also important to note that no concerns were raised during the viewing. In fact, you enquired about when the property would be ready and how you could apply, which indicated your interest and understanding that the property was still in the process of preparation. With regard to the viewing date, we apologise for any inconvenience caused by the short-notice rescheduling. This was due to access issues following the prior tenancy ending, and we appreciate your understanding in this matter. We take all feedback seriously and remain committed to ensuring all properties are presented to a high standard once the necessary preparation works have been completed.
5/5
GoogleI rent my place through Rodgers Residential, and honestly, they've been great. Whenever I've had any issues with the house, they've been really quick to get it sorted. I'm not left waiting around for ages, which is a massive bonus. …
Thank you Emma! we really appreciate your kind review.
5/5
TrustpilotWe had the very helpful Rodger’s sell…Best in town
We had the very helpful Rodger’s sell our house and Philip Hunter Went above and beyond he job description to get the sale through and keep everyone happy
5/5
TrustpilotScott is very professional and…
Scott is very professional and extremely courtous and pleasant to deal with. Any work that I have needed done, Scott has sorted out quickly and efficiently. Scott always keeps me informed of any updates and always does a follow up call to ensure work has been completed. Scottt provides an excellant service.
Thank you Melissa
5/5
TrustpilotHappy Landlord
I have been renting a property through Rodgers Realestate and dealing with Tamara. The experience has been brilliant. After using another Realestate agent prior, who was awful, it has been a pleasure dealing with Tamara. Communication is excellent and the Tennant that she found has been awesome. Can't recommend Tamara highly enough.
Thank you for your five star review . Rodgers Residential
5/5
TrustpilotTamara has been my Property Manager for…
Tamara has been my Property Manager for over six months now and during this time she has been a pleasure to deal with. She's always on the ball with any issues we have with the property and she replies to all of our queries in a timely and friendly manner.
Thank you for your five star review . Rodgers Residential
5/5
GoogleJames and Natasha have always been easy to deal with, management, buying and selling Always straightforward and easy to contact 👍👍 …
Thank you Chris, really appreciate your feedback! James.
1/5
GoogleMy property was listed with Rogers residential on Friday 18th August - the contract was for a minimum 4 week sole listing agreement with a 14 day notice to cancel. During the first 2 weeks of the listing there was one viewing on Tuesday 29th August. The agent rang me on Thursday 31st August but I missed the call so I sent an email on the Friday 1st September instead to which I received no reply on the day. Due to the lack of viewings and feedback I decided to pull the listing and emailed on Saturday 2nd, giving my 14 days notice to end the listing. I got an email that day from James saying that he’d “stop putting any more valuable business time into this and remove the property on Monday”. He also noted that another viewing was taking place that day (I had not been informed of this in advance which is not appropriate considering this is my home after all). So in spite of my email stating I was giving my 14 days notice to cancel the listing, the agent took an unprofessional and rather immature stance and said that the listing would be pulled on Monday AM and my keys would be available at reception to pick up.
Hi Gareth, I'm sorry to hear about your experience. We value your feedback and take your concerns seriously. We apologise for any inconvenience you've faced during your listing process. It's important to us that our clients receive prompt responses and the level of service they deserve. We will investigate the communication breakdown you mentioned and address it with our team to ensure it doesn't happen again in the future. Client satisfaction is our priority, and we appreciate you bringing this to our attention. If you have any further details or would like to discuss this matter in more depth, please feel free to reach out to us directly. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best wishes with your property sale. Rodgers Residential
5/5
GoogleJames acted as my agent in the sale of an apartment of mine ,very professional and did fantastic video and photos of interior and exterior .Its a very stressful time for purchasers and sellers alike so good to have a guiding hand - would …
Hi Ken, Many thanks for your lovey review. A pleasure to sell for you. Best Wishes Rodgers Residential
5/5
TrustpilotGood selling experience
Right from the start, I felt confident in trusting Ryan to sell our family home of 25 years. There were no dramas or issues, all resolved professionally by Ryan behind the scenes. I would not hesitate in recommending Ryan and Rodgers Residential to any potential seller or buyer.
Thank you for your 5 star review.
5/5
GoogleThe team at Rodger’s Residential were most helpful in my transition to my new apartment. They were on the ball replying to my emails and very friendly!
Thank you Kate - We are delighted you had such a positive experience!
1/5
GoogleTotally unprofessional people and patronising manager at the time I was returning the keys from a rental property when I sincerely didn’t know where to leave the keys explaining to them what happened. They made it my fault & they weren’t helpful at all. Made me look stupid rather than understanding that I didn’t know! I returned the keys in an apartment mailbox as the agent told me it’s okay to put it in the ‘mailbox’ (which was located inside the ground floor of an apartment complex). My first rental property experience and you just made it so horrible as sincerely I didn’t know what the person on the phone meant when they mentioned “just put it in the mailbox” as I thought they were pertaining to the mailbox in my apartment complex. It would have been helpful to specifiy where it is and not be so dismissive when the issue came as people sometimes don’t have any experience RETURNING KEYS as this is their first rental experience. An agent fought with me on the phone telling its my problem and to deal with it myself or else I would have to be charged. Didn’t know that they have a mailbox outside the office. They were not the rental property I was with when I took the keys as they took over halfway through the rental contract. In addition to this, the report after I returned the keys (when I was able to retrieve it) claimed dust setting in the apartment. I think they just continued to be horrible to me for this. They reviewed the apartment a couple days later. So obviously there would be a just a few dust on the floor already but they tried to claim a cleaning fee in the report where they took a picture of the floor and you couldn’t see the microscopic dust. They tried any excuse to get money out of the renters. I disputed this and WON against the ridiculous claim. So no cleaning fee deducted from my downpayment that the landlord wants to ripped me off.
Hello K Ge, having never highlighted this directly to us we have no record of who you are as a previous tenant, it would be super helpful if you could contact us on 02890653111 and we could discuss this. We look forward to hearing from you. Rodgers Residential.
5/5
TrustpilotA true Professional!
Tamara has been managing a number of my rentals for approximately a year now and I have to say she has always been a pleasure to work with. I am always impressed by her lovely manner alongside her effeciency, prompt communication and professionalism.
Thank you for your kind review Sheelagh
5/5
TrustpilotFirst time buyer
I recently bought my first home through Rodgers and Alia was a fantastic help. Alia was very friendly, responsive and patient with my many questions. Alia could not have been more helpful and made the whole process very straightforward and stress free.
Thank you so much Sean for your kind review. We hope you are settling into your new home well. Rodgers Residential
5/5
TrustpilotRecently bought a new apartment through…
Recently bought a new apartment through Rodgers Residential - Alia was very friendly and helpful throughout the buying process. Alia responded promptly with responses to any queries that I had. Would highly recommend Alia & the Rogers Residential team.
Thank you for your review Ciaran
1/5
TrustpilotRodgers residential has to be the worst…
Rodgers residential has to be the worst estate agent I have ever came across. I have commented on here before about the scandals and nastiness of ther team. This time I'd like to let people know that how they have treated my x partner and my 5 kids that are in 1 of ther over priced properties.my 5 kids 1 of which is a premature baby is left in house with no hot water or heating especially at this time of the year is sickening and just shows what type of people work ther after reporting it to be fixed she is still waiting and told it could be another 2 to 3 days before any1 calls. This is ridiculous this is a mother trying to keep her kids warm to be mouthed of to by the staff for making a point that they have a legal obligation to provide hot water and heating at ther properties
Stephen, thank you for taking the time to write to us. You must not be fully up to date with all of the information, although we have no obligation to comment to you regarding any one else’s tenancy, I will clarify for you. We received a heating maintenance issue at 10.27am on 4th January which we actioned to an engineer to ensure we had a contractor present within a 24 hour period. On 5th January at 8am (21.5 hours later) a contractor attended. You are absolutely correct, landlords do have a duty of care towards their properties and tenants, and according to The 1985 Landlord and Tenant Act this includes providing a reliable source of hot water and heating. In cases of emergency such as no heating or hot water, boilers are recommended to be fixed in 24 hours. We look after hundreds of properties and as I am sure you can appreciate a lot of these have boiler issues at this time of year, our apologies you feel your boiler should have been attended to immediately, however, we have tenants with all circumstances also needing emergency repairs. Unfortunately, you and your ex-partner verbally abusing, shouting, swearing, and threatening members of staff yesterday couldn’t fix the boiler any quicker as we couldn’t physically get our contractor to you any faster. We are pleased the boiler is now fixed once again and inside the 24 hour time frame.
5/5
GoogleI can very highly recommend Rodgers and Finney, I have been using them from the beginning to deal with my rental properties, Gary is fantastic, always on hand with his knowledge and expertise, nothing is too much for him, I really wouldn't go anywhere else!
Thank you for your review Anne. We pride ourselves on our knowledge and customer service - your 5 star review is much appreciated! Rodgers & Finney
5/5
TrustpilotZainab, 58 Sydenham Avenue
Charlotte, the person we dealt with mostly, was helpful and made the stressful process of renting very comfortable. One of the most professional agents in Belfast from my two month experience of trying to rent before I found them. I had gotten covid when I was supposed to do my face to face viewing and they kindly took the detailed video of the place, to help me to view the property. I will be mostly liaising with them when it comes buying a home or renting again.
Thank you so much for your kind review - we hope you're settling in well!
5/5
GoogleWe had a really good experience and service was really great. The team was really helpful in addressing all our queries in time.
Joel, thank you for taking the time to write us a lovely review.
5/5
GoogleAmazing team. Very professional and friendly. We rented in February and everything was very smooth any problems with the house were sorted ASAP
Thank you for your lovely review Chloe.
5/5
TrustpilotHighly recommended
We recently sold our home through Rodgers Residential. Ryan went above and beyond to make this a smooth and easy process for us. We would highly recommend Ryan and would definitely use Rodgers Residential again in future.
Thank you for your 5 star review.
5/5
GoogleI recently rented a property from Rodgers Residential and dealt through James who was of great help to me, navigating through the process as this was my first rental. Many thanks James
Thank you for your review Adam, best of luck in your new home - Rodgers Residential
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rodgers Residential's Belfast office has 185 reviews across three platforms: 111 on Google, 19 on Facebook, 55 on Trustpilot.
Rodgers Residential Belfast is rated 4.2 out of 5 across all 185 reviews, and 3.9 out of 5 on Google from 111 reviews.
Rodgers Residential Belfast, 251 Upper Newtownards Road, Belfast, BT4 3JF.
