Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot0 star rating. Save your money.
Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.
Shaun · 6 February 2023
Agent replied · 17 June 2024
Hi Shaun, I’m sorry to read your review. Our customers always come first for us and it is our priority to provide them with exceptional service at all times.If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Paula · 17 July 2024
Agent replied · 24 August 2024
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
★★★★★ 5/5
TrustpilotStaff very knowledgeable and helpful
Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.
Amanda · 7 December 2024
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
★★★★★ 5/5
TrustpilotGreat service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
Nathan · 29 June 2021
★★★★★ 5/5
TrustpilotReceived exeptional service from Reed…
Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.
Kudzanai · 3 May 2024
★★★★★ 5/5
TrustpilotSale agreed within 72 hours of signing…
Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.
STEELE · 6 July 2023
★★★★★ 1/5
TrustpilotOne of the worst agent in Manchester
One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money
Santhosh · 1 December 2023
Agent replied · 17 June 2024
Hi there,Sorry to read your review. We take customer satisfaction very seriously. We would like to look into this further - we will send a request for more information via Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Paul · 24 September 2020
Agent replied · 17 June 2024
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotClaire is an asset to the Wakefield office!
I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.
N · 22 October 2021
★★★★★ 5/5
TrustpilotI rented a property for 3 years with…
I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.
سلام · 2 August 2019
★★★★★ 5/5
TrustpilotReeds Rains Chester branch.
Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.
Debbie · 27 February 2018
★★★★★ 1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
John · 22 July 2021
Agent replied · 17 June 2024
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service, thank you!
Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.
Rachel · 4 May 2022
★★★★★ 4/5
TrustpilotRose Dene sale the Auction route
Wish we hadn’t tried the Auction route! Very pleased once back on the open market, particularly with all the service and communication received from the Selby staff.
Polly · 6 August 2024
Agent replied · 24 August 2024
Hi there,We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the service and communication you received from our Selby staff once you returned to the open market!Regards,Reeds Rains
★★★★★ 1/5
TrustpilotThey are liars and time wasters I put…
They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents
Shide · 12 November 2020
Agent replied · 17 June 2024
Hello, I'm sorry that you feel the service you received was not up to our usual high standard as we do pride ourselves on good customer service. With regards to the detail on the property being bought, the property is Freehold as stated at the beginning of the sale, however part way through the sale the solicitors found that there was also a leasehold title running concurrently on the property (dual title), which even the owner was unaware of. At your solicitors request the owners agreed to get the two titles merged but unfortunately the delays in being able to get this done obviously did not tie in with the time frames you required. I am sorry that you were unable to hang on until the merging of the titles was complete and that you feel dissatisfied with the service you received.Kind regards,Reeds Rains Yardley
★★★★★ 5/5
GoogleWe recently bought a house from Reeds Rains and couldn't recommend them enough! Grainne was extremely helpful & constantly kept us informed throughout the purchase. Thank you Grainne for making the process so easy for us! We're delighted!PositiveResponsiveness, Quality, Professionalism
Conor · 17 June 2022
★★★★★ 5/5
TrustpilotProper job!
Everyone I dealt with at Reeds Rains just knew their job really well and got on with it. Communication with me and between the RR team was clear and prompt and I always felt like I knew what was happening. Thanks!
Mike · 24 October 2023
Agent replied · 25 December 2024
Hi Mike,We understand your frustration with the deposit process and the deductions made. We strive to ensure fair and transparent practices for all our tenants. We would like to look into this further for you, you will receive a request for more information from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains in St Helens was brilliant
Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!
Michael · 15 September 2021
★★★★★ 5/5
TrustpilotWent to reeds rains for them to sort my…
Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.
Kerry · 23 January 2024
★★★★★ 5/5
TrustpilotBrilliant service from beginning to end…
Brilliant service from beginning to end from Reeds Rains Castleford team. My questions were answered quickly, lots of communication and following up on the phone or email. Chris was an absolute pleasure to deal with, very professional, responsive and efficient. Thank you so much for your help with buying our home.
Vitor · 10 March 2020
★★★★★ 1/5
TrustpilotReedsrains at bamberbridge have put me…
Reedsrains at bamberbridge have put me through hell and are still doing it.I am vulnerable and disabled.And what I've heard the other day from a surveyor well its not good for me.Instead of reedsrains sorting the house and sorting the damp in 2019 they left it and it's got worse to the point that all the plaster as to come of the walls.The man said all furniture as to come out for the house to be done.I have no money for removals and no money to store my stuff in storage.I have 2 big tanks with my lizards in and I will have nowhere to live.I also have 2 dogs were am I meant to go and how am I meant to find all that money.I think im going to have to sue them.I feel so stressed and ill its unreal they are horrible people and have made life worse for me that I don't need as I have ptsd,Anxiety and depression along with osteoarthritis,fibromyalgia,diabetes and lots of other illnesses.I don't even know if the person that owns the house knows what's going on really.It was changed from a 2 bed to a 3 bed so one of the rooms can't fit a bed in,The other small room as a sewer pipe running through it on top of the floor boards and the main bedroom my room is full of damp.I am now on the settee sat up with legs up on a stool to go to sleep.I don't need all this.Please don't rent an house from them.Thanks for reading.I can't put a date of experience as it doesn't go bk that far.
Sarah · 3 April 2023
★★★★★ 5/5
GoogleFantastic experience with Reeds Rains from start to finish. We dealt with Naoimh throughout the process and she was extremely professional, attentive and supportive at all times. Naoimh's communication, knowledge and help was 5* and I could not recommend her or Reeds Rains enough. Faultless experience.
Paul · 17 June 2021
★★★★★ 5/5
TrustpilotAfter living in our own home for many…
After living in our own home for many years we decided to rent out and rent a bigger house, having lived in our own home for such a long time we were very nervous, denise at the Morley office made us feel at ease and was very helpful, im so pleased we used this company, we are in our lovely new home all thanks to reids reins 😊😊
Marisa · 14 September 2019
Agent replied · 17 June 2024
Hello Marisa - Thank you for the great feedback, we're so happy you are pleased with our service and we'll be sure to pass on your kind words.Many thanks,Reed Rains
★★★★★ 1/5
TrustpilotReed Rains letting service-extremely poor !
I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......
F · 1 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
