Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
Nikita · 13 October 2023
★★★★★ 5/5
TrustpilotHouse sold with the first viewing.
Alexander · 22 May 2026
★★★★★ 1/5
TrustpilotI had an extremely unsatisfactory…
I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.
Mike · 12 October 2023
★★★★★ 5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
Caitlyn · 19 October 2021
★★★★★ 5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
C.J · 26 September 2024
★★★★★ 5/5
GoogleNaoimh in Reed Rains Belfast was excellent, super professional, and really well organised. She was punctual, and communicated and managed the process in a very friendly and efficient way. It made the whole process much easier!
Michael · 17 June 2023
★★★★★ 5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
Louise · 11 August 2020
★★★★★ 1/5
TrustpilotCrossgates Branch
An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.
Charlotte · 3 October 2023
★★★★★ 4/5
TrustpilotWe are very satisfied with the help …
We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb
David · 23 September 2024
Agent replied · 25 October 2024
We appreciate your kind words and are thrilled to hear about your positive experience at our Bridlington store. It's wonderful to know that our team, including Miles, was able to provide you with helpful and friendly service. We strive to create a welcoming environment for all our customers, and we're glad you found it so.
★★★★★ 5/5
TrustpilotAlison & Donna
Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.
Nicky · 24 February 2022
★★★★★ 5/5
TrustpilotMichelle Beaumont n team are very…
Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.
Ms · 20 November 2024
Agent replied · 25 December 2024
We are delighted to hear about your positive experience with Michelle and the team. We appreciate your kind words and are glad they were able to provide you with such excellent service throughout your property journey.
★★★★★ 5/5
TrustpilotExcellent service , prompt attention
I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond
Adi · 8 January 2021
★★★★★ 5/5
GoogleI used Reeds Rains Estate Agents Ormeau Road Branch to sell my mother's house after probate this year and their standard and integrity of service was excellent throughout the whole process. Ryan who was my initial point of contact from the agency was courteous, professional, knowledgable and easy to negotiate with. He did all the viewings and dealt with all the potential buyers. Grainne who was the main negotiator was amazing and again very easy to deal with she was very professional, very knowledgeable and kept me calm throughout the whole transition and steered me in the right direction regarding the house sale. The house was sold within a matter of weeks and I couldn't ask for anything better. I can therefore highly recommend them and have no qualms about giving them top marks for all their hard work and the excellent outcome. Nicola Stewart
N · 20 September 2023
★★★★★ 5/5
TrustpilotAlways kept us informed of what was…
Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.
Teresa · 18 December 2024
Agent replied · 25 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to keep our clients informed throughout the process and are glad that our efforts resulted in a smooth and successful sale.
★★★★★ 4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Financial · 12 July 2024
Agent replied · 24 August 2024
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
★★★★★ 5/5
GoogleSold our apartment with the help of Reeds Rains, Ethan took care of everything from valuation through to completion. Very happy with the service and would 100% recommend to anyone selling their property.
Stephen · 28 July 2024
Agent replied · 25 October 2024
Many thanks Stephen, we appreciate your business. Team RR
★★★★★ 5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
Chris · 22 June 2024
★★★★★ 5/5
GoogleThe service we receive from Naoimh is excellent. She manages the rental properties very effectively, finding and vetting tenants and always ensures we meet any legal requirements. I couldn't recommend her highly enough.
Niall · 21 August 2023
★★★★★ 5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
Tim · 10 February 2022
★★★★★ 5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
Jennie · 8 July 2024
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Samira · 1 July 2022
Agent replied · 17 June 2024
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
Andreea · 1 August 2021
★★★★★ 5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
Customer · 13 March 2024
★★★★★ 5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
Roger · 17 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
