Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 5/5

Trustpilot

Excellent service

So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help

Danielle · 11 December 2024

★★★★★ 5/5

Google

Ive just recently purchased an apartment using Reed Rains. I had the pleasure of dealing with Grainne Reihill throughout my process. Grainne was a very personable and professional person to have dealt with. Great communication at all times and always responded to emails/phone calls very promptly. Great service throughout. Many Thanks

Julie · 17 June 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Surveyor was great

Reeds Rains Surveyor was great and really understood the local market. Hi valuation was spot on and we sold the house within Three weeks and got a good price for it.

Michael · 23 August 2024

★★★★★ 1/5

Trustpilot

Reeds rains wrexham bad experience

Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.

Thomas · 19 January 2022

★★★★★ 5/5

Google

The team at Reeds Rains Ormeau Branch were a joy to work with, they were responsive, professional and provided great guidance throughout the whole process. Would highly recommend them.PositiveProfessionalism

Jamie · 17 June 2022

★★★★★ 1/5

Trustpilot

the Worst property agency in Liverpool I ever met

I complained about my bad experience in Reeds Rains many many times ( by phone, by email and in person ) but no one could offer any help. What happens ? The letting contract ended more than 1 month and I am asking for my 200 pounds deposit back. They ignored me. How can I get my money back ? What kind of customer service are they providing ?

F · 14 April 2023

★★★★★ 1/5

Trustpilot

Chorley Ignore your emails

Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.

J · 13 January 2022

★★★★★ 1/5

Trustpilot

This is hands down is the single worst…

This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!

Helios · 11 January 2022

★★★★★ 5/5

Trustpilot

Very helpful professional team

Very helpful professional team. They kept me informed of how much interest there was in my property. I felt they matched my property well to potential buyers. I also felt I could call in and talk to someone if I had any questions.

Sylvie · 18 October 2024

★★★★★ 1/5

Google

My partner left a fair and honest review yesterday based on our experience with Reeds Rains and today his phone rang countless times during working hours and was sent an assortment of emails by Naoimh Leonard being very unprofessional and disrespectful. It had gotten so bad after 3 requests for her to stop contacting us we had to block her emails. She then proceeded to use the official Reeds email account to continue emailing which was swiftly blocked. Never experienced anything like this before. Very strange behaviour.

Andrew · 28 July 2024

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 5/5

Trustpilot

Great Job

I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.

David · 25 January 2020

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

Don’t know why I even bother at this pointStill no answer from reeds rainsThey’ve committed so many illegal acts that I’ve had enough…And to think I’m gonna send an email to their customer service team again they can think again… You know them comments they put on your bad review posts on here?? Oh well think again if you think they reply because I’ve not heard a single peep JUST like the Hanley Stoke on Trent branch who have been ignoring me for 5 weeks about my deposit…Not being kept in the loop, not being told what’s going on… at this point it seems like theyre ignoring me so they can illegally keep the depositI’ve had enoughWorst most vile company I’ve ever had the misfortune of working with! AVOID AT ALL COSTS

Sasha · 15 December 2021

★★★★★ 1/5

Trustpilot

BE WARNED ABOUT THESE THIEVES

The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM

Alan · 14 December 2021

★★★★★ 5/5

Trustpilot

Sarah was very helpful throughout the…

Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you

Lukasz · 16 August 2022

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 5/5

Google

I rented out my property through R & R Ormeau Road Belfast for 3 years. Naoimh has helped me from day one. She is very professional, friendly and helpful all the time. I recommend Reeds & Rains primarily for their high quality of service.

Niveditha · 25 September 2024

★★★★★ 1/5

Trustpilot

Disgusting, No Professionalism

The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!

Sasha · 28 November 2021

★★★★★ 5/5

Trustpilot

I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023