Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 5/5

Trustpilot

Reeds Rains - Chester Le Street

Collected our keys from Reeds Rains Chester le street today and I could not be happier!The service I have received has been outstanding, genuinely the best service I have experienced in a very long time. I have dealt with many estate agents in the past but I must say this has been the best experience between them all. Thank you so much Janet and Susan. You are an absolute asset to the company. I really hope this is recognised

Samantha · 2 May 2018

★★★★★ 1/5

Trustpilot

Reeds rains HYDE AVOID AVOID AVOID

Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

David · 29 June 2022

★★★★★ 1/5

Trustpilot

Manchester branch should be closed down

This office is full of people that talk the talk but don’t walk the walk. I have contacted them for a viewing of a property on sale and they promised to call me back and schedule it. I wasn’t called and then, when I called, I learned that they had already allocated all the viewing even though I requested mine as soon as the property was put on the market. In the past I tried to rent through them and they tried to keep my holding deposit although required by law to return it, and only when threatened with legal actions they finally gave it back. Save yourself, don’t deal with these unprofessional randoms.

PP · 27 June 2022

★★★★★ 5/5

Trustpilot

Friendly down to earth service

Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months

Lynda · 26 September 2024

★★★★★ 1/5

Trustpilot

Hopeless service, disinterested customer service, sharp practice over fees

The irony of this is that I AM an estate agent, albeit from out of the area, so to have been 'had over' so badly by this Company is doubly embarrassing! My only excuse is that I left the dealings to my wife, and it was difficult for her being faced with such an accomplished deception. Usual story with amateurs such as this. Turned up and overvalued the house. - £540k against an eventual value of 450k. Promised the earth to justify his quoted 1% fee before writing it on the agreement at a FIXED FEE, rather than the 1% quoted, and based on the asking price that WE set, having recognised that his assessment was preposterous. My wife questioned him on the fixed fee at the time and he said, 'oh don't worry. If it goes for less we'll drop it then.' Naive perhaps, but my wife is a lovely trusting person, and I wasn't there AND didn't check it after the event. He also sold us the 'professional photography' for £150. Two visits later by the photographer the photos were so bad that we asked for a normal office camera to be used by the manager which, under strict guidance, were much better. Two WEEKS later the details were still not available due to missing information and incorrect room measurements. The 'service' that followed was, frankly, laughable, from start to finish, despite the promises made at the beginning. During the whole process they spoke to my solicitor ONCE, and later claimed that was an acceptable standard of service. It was so bad we resorted to having to deal directly with our buyers. Even at the eleventh hour, the day before we actually exchanged, the Manager told me exchange wouldn't be taking place for another week. It turns out he didn't know it was possible to exchange on a nil deposit. Now, its true that a member of the public might not understand fine detail like that, but it's reasonable to expect the self-proclaimed expert himself to know the fine detail, isn't it? My issue with this, actually, is not that the sale didn't go through, it did. But the lies he's told his 'customer service' department to get out of it are the epitome of why the industry has such a bad name. The customer service was just as bad as the selling experience. The first two letters of complaint I wrote were to the area manager. He didn't even bother to acknowledge them. The 'Customer Service' person then only answered the points she wanted to and ignored the others despite being asked directly for an explanation as to why and a response. Nothing. Then sent some cut and paste whitewash of a response trying to justify the branch behaviour. Shame on you Reeds Rains for supporting this practice and accepting the manager's lies as truth. My advice to EVERYONE either on the market with them or even THINKING about using them is, think again. Or at least be aware what you're getting yourselves into.

V · 23 January 2017

★★★★★ 5/5

Google

Our experience of buying our first home with Reeds Rains was excellent. A huge thanks to Grainne Reihill who was fantastic throughout the whole process. We knew if there were any issues or queries she would be there to help, it made the whole process much less stressful.

Helen · 19 November 2023

★★★★★ 5/5

Google

Naoimh was a fantastic help from initial viewing to facilitating our tenancy in our new house. We were extremely impressed with the services that Reed Rains offered and they made the process that much easier. Would highly recommend them to anyone

Rory · 17 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend!!

Sold my house with Reeds Rains in Chesterfield and used their mortgage advisor Simon too, I would highly recommend both, absolutely lovely staff and extremely helpful! Contacted me regularly on any updates and really helped make the buying and selling process less stressful. Simon was able to get me fantastic rates on my mortgage, life insurance and home insurance. Sue and Jake were particularly wonderful, always there to help and answer my questions. Lovely team would highly recommend!! :)

Victoria · 5 February 2018

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022

★★★★★ 5/5

Google

The team at Reeds Rains were great when we sold our house. They organised it all quickly and efficiently and dealt with it all very professionally and made things easy for us

Will · 17 June 2022

★★★★★ 5/5

Trustpilot

Salford quays

Been a landlord here for 5 years great quality service provided! Excellent.Also Ive just sold the same property with the company. Initially Todd used his excellent local knowledge and experience and gave me a realistic valuation and marketing advice. After they had found a buyer Averil was brilliant, she keep the chain intact. She chased solicitors and kept in constant communication with all parties throughout. A top quality estate agent!

Leon · 9 July 2021

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent estate agent

We wanted to sell our house and chose a national company of estate agents with many branches all over the country because we thought they would do a good job so we instructed the Poulton-le-Fylde branch of Reeds Rains to put our house on the market. When I first rang the branch I was happy with their telephone manner and so thought they would be trustworthy. But we were wrong and almost straightaway, things started to unravel. The marketing description of our house contained a lot of spelling mistakes, some grammatical errors and some albeit minor inaccuracies and we had to correct all those before we were happy with it. The manager explained that all viewings were to be done by the agents and we were happy with that but it never happened; of the very small number of viewings they arranged, every time we had to drop everything and show the potential buyers round ourselves, sometimes at short notice. There was always an excuse...they were short staffed or on their own in the branch. In one case, a potential buyer knocked on our door and said they could not contact the branch to arrange a viewing. I rang the branch one Saturday afternoon and no one was there even though they should have been open. When I queried this later, the staff member said she was out conducting a viewing in total contradiction of what I was told. The worst aspect was that the manager lost our key. He collected it from us on day one and it simply was not entered into their system. I only found out when I received an email when we were on holiday that there was a potential viewing but the branch manager did not know how to get access to our house. I had had at least 3 separate conversations with him and his staff about us being away but at no time was this missing key mentioned. It was eventually found in a drawer, unmarked. I think this is totally unprofessional behaviour for a commercial organisation. He never even contacted us to apologise, he left it to his junior staff members to sort it all out. We cancelled our contract with them as soon as we could and I would not recommend this branch under any circumstances.

Laura · 25 July 2016

★★★★★ 5/5

Trustpilot

Brilliant service throughout

Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.

Paul · 1 August 2023

★★★★★ 1/5

Trustpilot

Reeds Rains Manchester City Center

Reeds Rains Manchester City Center - I have had the worst experience this past month for a letting in Manchester. We were interested in an early offer for an apartment in Manchester, which our friends currently lived in. Sid's tone was extremely rude at all instances I have interacted with him, and he was uninterested to help us at all. We have been lead on for a month, and he was always coming back with news that was never in our favour. As an agent interacting with a potential customer, I would expect proactiveness, which I did not receive at all from Sid. I am extremely disappointed in this entire experience, and felt offended the way he spoke to me.

SS · 31 May 2022

★★★★★ 5/5

Google

Really personable lettings agency. Naoimh from the Ormeau branch is so friendly, helpful and has great communication updating me throughout. Thanks to Reeds Rains, I now live in a beautiful property and Naoimh made the process very easy. 10/10.

Emma · 17 May 2024

★★★★★ 1/5

Trustpilot

Too under resourced to provide a reasonable service

Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.

Peter · 21 May 2022

★★★★★ 5/5

Trustpilot

Professional and helpful

Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.

Lyu · 28 September 2024

★★★★★ 5/5

Trustpilot

The adviser keep us updated with any…

The adviser keep us updated with any information that they had regarding the sale of our property.

Samuel · 6 October 2025

★★★★★ 5/5

Trustpilot

Faultless - St Helens branch

We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.

AJW · 12 May 2022

★★★★★ 5/5

Trustpilot

Fabulous Estate Agents

Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x

Janice · 18 September 2022

★★★★★ 5/5

Trustpilot

Efficient and informative staff.

Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.

ELLIS · 25 October 2024

★★★★★ 5/5

Trustpilot

Having not sold a property for a very…

Having not sold a property for a very very long time I was apprehensive about the whole process. Richard Hague ( Doncaster) and the delightful ladies who answer the telephone, so far have made the sale very stress free. The help and advice the whole team have shared with me has been brilliant. Thank you. I based on my findings would certainly recommend this branch of Reeds Rains.

Anne · 10 July 2023

★★★★★ 5/5

Trustpilot

Managed a very long chain well

We chose RR after getting valuations for 4 companies. The sales brochure and metaport videos were excellent. Initially we have plenty of viewings, things quietened over winter so we took if off the market. We re marketed with a price reduction in spring and quickly had an offer.RR helped arrange a conveyancer: perhaps not our best decision.RR were calm in a crisis when completion approached and the very long chain was getting fraught. Completion day was smooth.Overall, very happy.

Chris · 22 September 2024

★★★★★ 5/5

Trustpilot

Great Team at Reids Rains on the Ormeau Rd, Belfast.

The Team at Reids Rains on the Ormeau Road, namely, Ryan, Grainne and Eileen were excellent right throughout the process. They were always professional, courteous and helpful, pointing us in the right direction. From arranging viewings to negotiations, as well as constantly keeping in touch about the latest developments, they were very supportive. I would highly recommend them to you.

David · 18 October 2022