Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Google

Where to start. We used Reeds Rains to rent out our house while we lived abroad for 4 years. We were told the house was kept "immaculate". The tenant left as we were moving back and the house was shocking. There were so many issues I can't even list them all. We left a vintage drinks cabinet that the tenant asked to remove, we said yes as long as its stored safely. 4 years later, my Mum was doing the walk around and asked where it was and the agent told her oh its just outside (obviously she knew where it had been stored). Completely rotten and falling apart. The house was filthy and I had to get it deep cleaned, several companies quoted it at £900+. Carpets needed replaced. Junk needed removed (old bikes, vacuum, bags and bags of rubbish etc). The tenant wouldn't release the deposit and the agent was not on our side. She told us it was unlikely we would get the full deposit back and didnt fight our corner at all, until I told her we would be taking her up for the full cost of all the damages (hundreds over the full deposit). Eventually we got the deposit back but it didnt scratch the surface of our costs. Horrifying. Would not recommend.

Kenzie · 24 August 2025

★★★★★ 1/5

Trustpilot

holding my deposit for more than 2 months without reason. Extra charging for key delivery day!

very very unpleasent interraction, delaying the return of my deposit for no reason. Made me pay extra day of rent for making me return the keys in an office outside the city.... Now just holding my money without reason and kept telling me, we will sort it, we will sort it. Honestly I never heard of, or saw, a worse agent!!!

Diana · 19 June 2026

★★★★★ 5/5

Google

Naoimh was great from the start of our rental process until the end. Highly efficient, kept us informed. She was really helpful the whole way through and gave good guidance and advice. Thank you Naoimh from Tony, Frances and Janine. Would definitely recommend Naoimh for anyone seeking renting in the South Belfast area.

Tony · 19 June 2025

★★★★★ 5/5

Google

We’ve had an excellent experience working with Naiomh from Reeds Rains Ormeau. She has been incredibly helpful from the very beginning, always quick to respond to any questions or concerns, no matter how small. Her communication is clear, prompt, and reassuring, which made the whole process so much easier. On top of that, she is genuinely friendly and approachable, creating a really positive experience throughout. It’s refreshing to work with someone who combines professionalism with such a warm and helpful attitude. Highly recommend working with Naiomh!

Maria · 11 January 2026

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 5/5

Google

We used Reeds Rains (Ormeau) for our recent house sale and couldn't recommend them highly enough. Ethan was personable, professional and diligent. Throughout the process he was responsive, helpful and engaged and we were delighted to have gone with them.

Mark · 11 October 2025

★★★★★ 5/5

Google

Would highly recommend Ethan for anyone thinking of selling their home. Thoroughly professional, excellent communication throughout, and always so pleasant to deal with. We had complete confidence in him. Thanks again Ethan, we really appreciate all your hard work!

Orla · 11 October 2025

★★★★★ 5/5

Google

Ethan was very helpful during the sale of our property. His valuation was accurate and he was there to answer any questions we had.

Michael · 16 February 2026

★★★★★ 5/5

Trustpilot

Purchase 5 Beach Avenue

We have been delighted with the huge effort the Reeds Rains team put in. After a house purchase fell through they work tirelessly to find a new property for us. Thank you to Brooke but especially Tina for coordinating the purchase, her quick email responses and passing on our messages to the sellers. Thank you Reeds Rains Clevedon, an exceptional team, Tina was Brilliant!

Donald · 9 November 2024

★★★★★ 5/5

Trustpilot

Barry was very friendly and…

Barry was very friendly and communicated well throughout the process

Peggy · 22 May 2026

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Google

Ethan at Reed Rains was such a help in selling our home. Wasn't the most straight forward sale but he done everything to help things go smooth. Would use them again and would highly recommend.

Tracey · 11 October 2025

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 5/5

Google

I used Reed Raines to let my apartment and the whole process was seamless. Naoimh was efficient and most helpful responding promptly to all of my queries. I would definitely recommend their letting service.

John · 16 October 2025

★★★★★ 5/5

Google

I was struggling to find a rental 2 years ago having a small dog, Naoimh was great at helping me find a place that was suitable and in the area I was keen on. We had minimal issues with the house but any were dealt with quickly and properly. When we moved out, Naoimh was quick to get our landlord out for an inspection and return our deposit.

Niamh · 25 July 2024

★★★★★ 1/5

Trustpilot

Avoid these idiots

The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs

Stephen · 29 August 2026

★★★★★ 5/5

Trustpilot

Great outcome

Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome

New · 1 October 2026

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 5/5

Google

Naoimh has been nothing but brilliant throughout my first year renting through Reeds Rains and has continued to be so helpful and lovely throughout my lease renewal. Thank you so much for all your help! :)

Cathy · 24 August 2025

★★★★★ 1/5

Trustpilot

Had a valuation from the Rothwell…

Had a valuation from the Rothwell branch a complete joke as there was no similar houses to compare and it was meant to have dropped in value by 25k ! Had to chase up and call in the branch and still no further forward with an accurate valuation would not recommend

Andrew · 5 June 2026

★★★★★ 1/5

Trustpilot

If you’re looking to buy a house

If you’re looking to buy a house, do not go with this company, will happily show you around houses that are sold subject to contract without stating that before hand, cancel viewings at the last minute, know nothing about the houses you are viewing and just generally provide poor customer service.

Max · 5 June 2026

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023