Trusted Agent profile · Belfast

Reeds Rains (Ballyhackamore) reviews in Belfast

3.9

★★★★★ Good

2,297 reviews across 3 platforms

350 Upper Newtownards Road, Belfast, BT4 3EX

Part of Reeds Rains Favsco NI, see every office.

Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,297 reviews on three platforms, including 417 Google reviews rated 4.9.

Google logo

4.9 / 5

417

Reviews on Google

This office

Yell logo

3.5 / 5

2

Reviews on Yell

Business-wide

Trustpilot logo

1,878

Reviews on Trustpilot

Business-wide

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Awards

Industry awards

Reeds Belfast won awards at EA Masters in one year, most recently 2022.

EA Masters winner in one year: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the Belfast office, from every platform, shown as written. First names only.

1/5

Trustpilot

Awful

Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt

Fay · 21 September 2018

Agent replied · 17 June 2024

Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains

5/5

Trustpilot

I would like to thank the Reeds Manchester

I would like to thank the Reeds Manchester team for their total professionalism in the handling of the sale of my late fathers house.Massive respect to Jozeph especially who went far and beyond to make sure the sale went through smoothly.He’s a credit to Reeds Manchester.I would recommend Reeds Manchester to anyone buying or selling a house and I would not hesitate to use them again!

Junisa · 2 September 2021

5/5

Google

I'm really impressed with the services provided by Reeds Rains specially Mr. Matthew Smyth, They are very helpful and responsive, I don't remember a request that is not responded to in the same day.PositiveResponsiveness, Professionalism

Ahmed · 17 June 2021

Agent replied · 16 June 2024

Thank you for your feedback Ahmed, it is greatly appreciated. Team RR.

5/5

Google

Very pleasant to deal with. Efficient, transparent and honest. Martin was very reachable and went above and beyond to keep me well informed.

Adam · 17 June 2020

5/5

Trustpilot

Morley Branch

Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support

Farrah · 27 March 2021

5/5

Google

Had a great experience with Reeds Rains in Ballyhackamore, got the perfect Apartment, Matthew was my agent and he was superb throughout the process. Would highly recommend.

Peter · 18 June 2018

5/5

Trustpilot

We moved in to new property from Maidenhead

We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.

Asif · 22 March 2018

1/5

Trustpilot

Been complaining about maintenance…

Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.

Laura · 13 May 2021

Agent replied · 17 June 2024

Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains

5/5

Trustpilot

Dear Laura at Reed's Rain's

Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John

Mr · 23 September 2024

5/5

Google

We had a great experience from start to finish with the team at Reeds Reins Ballyhackamore, specifically Martin who was fantastic. He handled both the sale of our old house and the purchase of our new home. He was very responsive, knowledgeable and extremely helpful. Would highly recommend to anyone who is looking to sell or buy!PositiveResponsiveness, Quality, Professionalism, Value

Clare · 17 June 2022

1/5

Trustpilot

Awful - renters avoid!

55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.

Euan · 13 October 2022

Agent replied · 17 June 2024

Hi Euan - I'm looking into this for you.

5/5

Trustpilot

Brilliantly dealt with

I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer

Liam · 28 February 2023

5/5

Trustpilot

First time landlord

Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.

Jason · 25 January 2023

5/5

Trustpilot

Great letting agents

We used Reeds Rains in Rhyl as a letting agent.Joe and Sally helped us along,as we didn't really know anything about renting a property.Joe set up everything for us and made sure it all went smoothly.We even got a rental sorted from the day the property it was released.If you have no idea about renting property out,just pop in the estate agents,and ask for help,they are very friendly, pleasant people.I would recommend.... always.

Mrs · 8 March 2019

1/5

Trustpilot

Great from the start but your in your…

Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies

Mkay · 9 June 2021

Agent replied · 17 June 2024

Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains

1/5

Trustpilot

Awful company

Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.

Abbie · 29 December 2020

Agent replied · 17 June 2024

Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme

5/5

Trustpilot

The housing market.

I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.

Jenny · 1 April 2022

5/5

Trustpilot

Reeds Rains Nottingham - Good as always

Once again I have used Reeds Rains Nottingham to find a tenant. Lianna has been good as always, and the tenants are happy too

Chris · 6 August 2019

5/5

Trustpilot

Proactive as a company

Works hard to achieve our required outcome

Wowcher · 22 June 2025

1/5

Trustpilot

Reeds Rains Waterloovile. Tony

Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.

Stuart · 12 December 2018

1/5

Trustpilot

Absolutely awful company

Absolutely awful company. My tenancy ended over 6 months ago, the check out was absolutely fine but they are still refusing to return my £575 deposit, giving the excuse they can't get in touch with the old landlord. Absolutely would never rent with them again. The local branch (Bridlington) are absolutely useless in assisting with this.

Karen · 26 October 2022

5/5

Google

As a first-time buyer I would highly recommend working with Reeds Rains Ballyhackamore, especially working with Martin Armstrong! His communication was really superb, and I never felt like I was left in the dark at any point. As buying a house was scary all completely alien to me, he made himself very approachable and contactable for any query’s or questions that arose. Top bloke! Will definitely be using Martin in the future.

Matthew · 18 June 2019

5/5

Trustpilot

Heald Green Branch

Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley

Marc · 16 November 2018

5/5

Trustpilot

Really friendly staff

Really friendly staff, helping through the process has never felt like to much trouble for them. I’m am very nervous but they have made me feel so much better.

Mrs · 21 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Reeds Rains (Ballyhackamore)

Has Reeds Rains (Ballyhackamore) won any awards?

Yes. Reeds Rains (Ballyhackamore) won Gold for Best Estate Agent Guide 2023 Gold Award, Ballyhackamore branch at EA Masters 2022.

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