Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Elle · 5 June 2019
Agent replied · 24 August 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
★★★★★ 5/5
GoogleExcellent service. Both Alan and Pat were super efficient, and helped speed up the process when it needed to be. Would highly recommend them.
Harrison · 16 June 2023
★★★★★ 5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
Julia · 23 December 2022
★★★★★ 5/5
GoogleBought a house in East Belfast with Fiona being our agent in the height of Covid 19. Despite having to work from home and everything going on hold, Fiona was always there to help and was courteous and professional.PositiveResponsiveness, Professionalism
Paul · 16 June 2021
★★★★★ 5/5
GoogleI recently purchased a house via Reeds Rains & had a very positive experience. Martin was fantastic & kept in regular contact with details as the purchase progressed. I would have no problem recommending this company to anyone wishing to make a house purchase!
Paula · 16 June 2020
★★★★★ 5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
OMER · 1 March 2023
★★★★★ 2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Abigail · 16 February 2022
Agent replied · 24 August 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel · 21 June 2018
Agent replied · 24 August 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
★★★★★ 5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
Pauline · 16 January 2024
★★★★★ 5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
Amb · 21 January 2023
★★★★★ 5/5
GoogleWith what wasn't the easiest of sales (which one's ever are) I received a fantastic level of customer service from Martin Armstrong and constantly kept informed and up to date along the process.
I would highly recommend Martin to anyone without giving it a second thought.
Stephen · 17 June 2019
★★★★★ 5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
Stu · 14 July 2021
★★★★★ 5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
Arlene · 10 February 2021
★★★★★ 5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John · 16 January 2022
★★★★★ 5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
Consumer · 26 November 2022
★★★★★ 1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Fenwick · 23 October 2019
Agent replied · 24 August 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotDeposit you could lose it if smoke alarm…
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Peter · 9 March 2023
Agent replied · 24 August 2024
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
OSC · 21 October 2020
★★★★★ 5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
Dritan · 8 June 2022
★★★★★ 5/5
TrustpilotAlways great service is provided by…
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Ahmed · 1 October 2019
Agent replied · 24 August 2024
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotAmy is really friendly with me :) nice…
Amy is really friendly with me :) nice team i like is 💫💎
蝶子彩子 · 29 September 2019
Agent replied · 24 August 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Dr · 27 September 2019
Agent replied · 24 August 2024
Hello - Thank you so much for your review.Kind regards,Reeds Rains
★★★★★ 5/5
GoogleFirst time buying a property and the service I got from Reeds Rains was first class. Martin Armstrong went above and beyond to help me get the property. When it comes to buying and selling, I will be doing so with Reeds Rains
Stewart · 16 June 2020
★★★★★ 5/5
GoogleI recently rented a property with them, it was a really good experience, everything was quick and painless.
Matthew was really helpful, friendly and always quick to get back to me on any questions I had.
I'd happily recommends Reeds Rains to anyone.
Peter · 16 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
