Reeds Rains (Ballyhackamore) reviews in Belfast

★★★★★ 5/5

Google

I purchased my first home through Reeds Rains in Ballyhackamore, and the team provided exceptional services from start to finish. Martin was incredibly helpful, always available to answer questions / arrange viewings. Fiona was brilliant too - keeping me updated and providing excellent customer care towards the completion date. Thank you!

Rose · 2 October 2025

★★★★★ 5/5

Trustpilot

The Reeds Rains team have been…

The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.

L · 4 May 2026

★★★★★ 5/5

Google

Reeds Rains Ballyhackamore were there agents selling a property we were purchasing. Martin could not have been more helpful, his communication was excellent and he was always responsive and on hand to advise, assist and help. It genuinely made the whole process much more straightforward and unproblematic. Would highly recommend to anyone choosing an estate agent.

Mark · 24 July 2025

★★★★★ 5/5

Google

We used Reeds Rains Ballyhackamore to purchase a property and received a fantastic service. Very professional but also a personal touch throughout each stage of the process. Communication was prompt with all questions and queries dealt with quickly and efficiently. Martin was always on hand when required to ensure an easy, smooth purchase and Fiona and Pat were also at the end of the phone for any queries. I would definitely use Reeds Rains again in the future.

John · 10 October 2024

★★★★★ 5/5

Google

I recently completed on the sale of a terrace house in East Belfast. Martin & Fiona were nothing short of exceptional. I was impressed with the level of professionalism from my first phone call with Fiona. Martin understood the complexity of selling with a tenant (not overly cooperative) in the house. He handled it with total professionalism and care. The house was agreed quickly, Martin was outstanding with his communication keeping me updated by phone regularly & returning calls promptly. Martin & Fiona were so helpful, I have no doubt this sale would not have progressed to completion had it not been for their diligence and efficiency in managing a very tricky transaction. I don’t think they would have treated a million pound house any differently lol!! They are the best!!

Jayne · 4 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 5/5

Google

I would like to thank the team at Reeds Rains for their assistance in helping me to sell my home. From the very first phone call I found the service to be very courteous and I felt I was dealing with friends rather than a business. This approach continued through the process of viewings and resulting in a successful sale. I would particularly like to thank Pat, Alan and all the team for their professional service and their helpful updates along the way. Thank you Reeds Rains!

Stuart · 28 July 2024

★★★★★ 5/5

Google

We used Reed Reins Estate Agents to sell our house in Belfast and we are extremely satisfied with the services they provided. We had originally been with another agent to sell our house, but there was no movement for months. When we joined forces with Reeds Reins, our house sold within weeks! They gave invaluable advice, were very proactive, responding within the hour and maintaining a very professional standard. I want to thank Martin especially for all his hard work. You made it happen seemingly very easily, but we appreciate all the hard work that was done in the background. Would highly recommend.

Silvi · 26 July 2024

★★★★★ 5/5

Google

As a house buyer I can't fault Reeds Rains. They were helpful and friendly and while they were acting on behalf of the seller they took account of what I had to offer as a buyer rather than just considering how high they could get a bidding war to go which had been my experience with some other agents. Martin and Fiona were both in regular contact with me throughout and as a result the whole process was a lot less stressful than it could have been. They were a pleasure to deal with

Karen · 26 July 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

David · 13 May 2026

★★★★★ 4/5

Trustpilot

My experience

Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful

Mrs · 12 January 2026

★★★★★ 1/5

Trustpilot

One of the WORST estate agents I've…

One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.

Annie · 4 January 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024

★★★★★ 5/5

Google

Of all the estate agents we were in contact with as part of our house hunting in East Belfast, Reeds Rains were undoubtedly the most helpful, consistent and informative. They kept us up to date regarding any bidding wars we were part of, and informed us regularly of the progression of the property we ended up closing on. Highly recommended for anyone looking for a support and advice in finding the right house.

Adam · 26 July 2024

★★★★★ 5/5

Google

After buying my house through the Reeds Rains Ballyhackamore branch, when the time came to sell I knew I wanted to use the team again. Alan was so helpful throughout the selling process, guiding, offering fantastic advice and keeping me informed thoughout. The whole process (valuation, photography, advertisement, viewings and sale) was really swift and efficiently managed by the whole team. I would definitely recommend selling your house through Reeds Rains, Ballyhackamore.

Grace · 26 July 2024

★★★★★ 5/5

Google

I purchased my first home with Reeds Rains (Ballyhackamore), and their friendly and responsive service made it so much easier to navigate than it could have been! Particular thanks to Martin, who was always available and went above and beyond in facilitating any questions, requests and communication needed. Those in the office, especially Fiona, were always a friendly and helpful voice on the other end of the phone. Thank you to all of you again for your help, and making the whole process more simple and doable. Cannot recommend enough.

Lauren · 20 June 2025

★★★★★ 5/5

Google

I want to say a Huge thank you to the Reeds Rains Team and a special shout out to Pat! I recently went through my first house purchase and it was not all smooth sailing (no fault of Reeds Rains) but we got there!.. .The team at Reeds Rains were just so accommodating and helpful in every way. Thank you so much for going the extra mile :)

Isla · 24 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend Reed Rains Kennington

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.

Rosemary · 22 May 2026

★★★★★ 5/5

Google

I was delighted with the professional service provided by Martin and his team. From first meeting to final sale they kept me updated regularly, both with people viewing and then the progress of the sales procedure. The liaison they provided between me the buyer and both sets of solicitors made life so easy. I would certainly use them again and recommend them if selling a house.

Arthur · 10 October 2024

★★★★★ 5/5

Google

We are really pleased we chose Reeds Rains to sell our house recently. From start to finish their service was excellent, professional and friendly in equal measure. Alan and Pat kept us up to speed with developments during what can be an extremely stressful process and were very supportive at all times. We have no hesitation in recommending them to anyone planning to sell a property.

Pat · 10 October 2024

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024