Every review we hold for the Beeston office, from every platform, shown as written. First names only.
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5/5
GoogleIncredibly straightforward experience renting a student house, everything went very smoothly. Samana did an excellent job communicating with us and was very helpful. As we were in a bit of a rush to move in she was very understanding and moved the process along quickly and efficiently.
Noah Β· 2 October 2024
Agent replied Β· 23 October 2024
Thank you Noah for your 5 Star review and wonderful comments about Samana. We are so pleased that she managed to move the process so promptly to meet your timeframes and you are satisfied.
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5/5
GoogleSarah Bell.
A professional in her field.
I highly recommend this lady.
Rafal Β· 15 November 2025
Agent replied Β· 22 November 2025
Thank you Rafal for your 5 Star review and comments about Sarah.
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5/5
GoogleGood experience renewing our house with
Maisie.Great response time to emails and messages.
Vivaan Β· 5 November 2025
Agent replied Β· 10 November 2025
Thank you Vivaan for your 5 star review and lovely comments about Maisie.
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1/5
GoogleI had never have vad experience like this company , will never recommend them. π₯΅πππππ β¦
Rechard Β· 4 October 2025
Agent replied Β· 8 October 2025
Thank you Rechard for your review. We are obviously disappointed to have received such a low review, but are struggling to find you on our records. Could you please contact us to raise your concerns, which we take very seriously with our Partner Jonathan Taylor
D: 0115 968 3281 E:Jonathan@cpwalker.co.uk
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5/5
GoogleGood experience with Summer Pavier who conducted our home check. Friendly and helpful.
Lisa Β· 27 October 2025
Agent replied Β· 10 November 2025
Thank you Lisa for your 5 Star review an great comments about Summer.
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5/5
GoogleThe service that the team at CP Walker provides is exceptional. Over the years, you have managed my property in Beeston brilliantly, dealing calmly with unexpected events (incl. a burst waste pipe!!), and taking the pressure off me.
Thank you so much, and I look forward to continue having CP Walker manage my property.
Debbie Β· 27 March 2024
Agent replied Β· 23 October 2024
Thank you Debbie for your 5 Star review and kind words. Thank you for putting your trust in us and your continued loyalty.
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1/5
GoogleMy daughter embarked on a Masters at University of Nottingham. Our main objective in the house hunt was to find a quiet Post Graduate house for her. She is studying Oncology and Immunology which is a demanding course and a quiet study environment was essential. On moving in, the tenant above her had a stream of 'lady friends' and associated noise. The house was very poorly sound-proofed so middle of the night activities kept her awake. We tried to discuss this with the agent who were quite intractable on the issue and are only interested in dealing with you when chasing rent. She spent 2 weeks in the house, then we rented an Air BnB for her to be able to study. The whole situation was exacerbated by the library being shut (COVID) meaning that she literally had nowhere to study. The property was essentially mis-advertised. When someone seeks a POSTGRAD only house, they do not what an undergrad who confessed to wanting to party all the time. When I asked to at least have a token refund for bills, I was offered a flat- NO. I would not deal with these people again as they messed up and would not sort it out... such a shame as the house was of high qualityNegativeResponsiveness, Professionalism
Tim Β· 12 November 2021
Agent replied Β· 11 November 2024
Dear Tim,
Iβm Rex, and I am the Managing Partner of CP Walker & Son. Thank you for your feedback. Iβm sorry that youβve not been satisfied with your daughterβs accommodation nor our service. It is very important to us that Tenants are happy in and with the properties we look after on behalf of our clients.
When individually letting rooms within shared properties, we strive to find people who are likely to be a good fit in terms of lifestyle and use our professional judgement considering a range of factors including age as well as employment/educational status. This includes sharing details regarding other occupiers with potential Tenants, as we did in this instance.
As and when noise and other property management issues are reported, these are and have been dealt with appropriately.
Should your daughter wish to explore the possibility of bringing forward the end of her contractual tenancy, we would be happy to outline this procedure and the circumstances in which this could be achieved.
Yours sincerely,
Rex
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1/5
GoogleReluctantly you have to put at least one star for a review. Customer service is most definitely not their strong point. Firstly tried to cancel the viewing an hour before, then when met at the house, we weren't even greeted by the agent, just a cold shoulder while Alice unlocked the door, and then proceeded in to the house, eventually putting her face covering on.
Abrupt and standoff attitude when questions were asked, we were genuinely interested in the property, this could have worked well for both parties on a long term let but unfortunately due to her attitude we cut the viewing very short (roughly 5 minutes) as I'd rather give my money to a company that cares about their clients, not CP Walker & Son.
Lewis Β· 24 October 2021
Agent replied Β· 23 October 2024
Iβm sorry that our customer service fell short of both your and our expectations in relation to your viewing yesterday.
Having enquired with you about the possibility of rearranging the time of the viewing, it went ahead at the original time. The greeting and service you received during the viewing should have been better. I apologise for this. We also should have done a better job of establishing the nature of the proposed occupation of the property at the time of booking the viewing and established earlier that this was not in line with our clientβs objectives. I have spoken with the colleagues involved to address these issues.
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5/5
TrustpilotExcellent property managers
Provided excellent property management over 15 years. Organised all the things you want efficiently, repairs and the works, making letting a property a pain-free experience
David Β· 31 March 2026
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5/5
GoogleWe appointed CP Walker & Son Estate Agents to sell two properties for us. Each experience was extremely positive. Mark Finnigan, sales manager, and his team were very professional, approachable, knowledgeable and friendly. They always responded quickly and efficiently when the need arose. The valuations in each case were realistic. We highly recommend them.
Jane Β· 26 February 2024
Agent replied Β· 23 October 2024
Thank you Jane for your fantastic 5 Star review and wonderful words about our Sales Manager Mark. We are pleased Mark and his team looked after you so well and appreciate your recommendations.
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5/5
GoogleMason was very friendly and approachable and was very helpful in answering all of my questions. I couldn't recommend them more.
Kelly Β· 12 January 2023
Agent replied Β· 11 January 2025
Thank you Kelly for you 5 star review and kind words which we will pass on to Mason. We look forward to working with you for years to come.
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5/5
GoogleThe team dealing with rentals have been excellent in helping me to find a place - I started my search whilst outside the UK and they were great in assisting to complete the necessary application and paperwork. Samana in particular further helped by accommodating a viewing of the property. Definitely recommend for people looking for a professional, efficient service.
Liam Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you Liam for you great 5 star review of Samana and the team. It is wonderful to see you are receiving the high service standards from our experienced team and we look forward to working with you.
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4/5
GoogleBeen a tenant with them for a number of years now. All the staff iv dealt with have been friendly and helpful. Some works have been a bit slow on getting sorted but im putting that to alot of staff changes etc.But when its been sorted things have progressed well.
Amira Β· 25 July 2025
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5/5
GoogleThe process of completing tenancy agreement, deposit and right to rent was smooth and easy. Mason was very helpful, polite and knowledgeable.
Alexander Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your 5 star review and great to hear that Mason looked after you so well through the process. We look forward to dealing with you in the future
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2/5
GoogleOnly bumping up to 2 stars due to a relatively smooth check-out process. But they basically fully ignore any repair requests no matter how genuine they are. They also rely on longer than average fixed tenancy terms to just turn over to next desperate tenant. I would generally avoid.
T Β· 26 April 2024
Agent replied Β· 23 October 2024
Dear T PG, thank you for your review. We appreciate all feedback and aim to improve any processes that may not be working but we are unable to find you on our database. In order to look into the comments made. Please contact kirsty@cpwalker.co.uk to discuss further.
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5/5
GoogleA great agency - quick to help with any issue
Aneeza Β· 6 October 2025
Agent replied Β· 8 October 2025
Thank you Aneeza for your 5 Star review.
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5/5
GoogleI've been with CP Walker as a Landlord for at least a decade now. They are always very professional and are everyone one that works there is helpful and friendly. It's a pleasure doing business with them.
Simon Β· 4 November 2024
Agent replied Β· 11 November 2024
Thank you Simon for your wonderful 5 Star review
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1/5
GoogleNot sure how to start. My daughter and friends moved into a rented house as they are students at Nottingham university. Deposit paid on property and keys had to be collected from the estate agents office. No ID was asked for when collecting the keys, no information given on the property. I entered the property with my daughter to find the kitchen flooded as the fridge had been turned off at the wall and a leak under the sink. Before we could unpack any items we had to clean the property. The boiler has broken twice, 2nd time taking nearly 2 weeks to repair. Damp has started to come through on the bedroom ceiling and in the dining room. The garden should also be maintained by a gardener which is none existent. A few weeks after moving in Bill's started to arrive ( Bill's are included in with the rent ). Water, Gas, Electric. I rang C P Walker to be told ignore the letters and drop them Into the office. I did this to be greeted by a gentleman who's shirt was hanging out and looked like he'd just got out of bed and no manners at all. His reply was you'll probably get more Bill's arrive just bring them into the office. Reading other reviews on this company it seems as if students are treated with no respect at all.NegativeProfessionalism
Stardazzle01 Β· 24 October 2020
Agent replied Β· 23 October 2024
I am sorry that your daughter and her friendsβ tenancy has not started as it should in a number of ways. I have spoken in detail this morning with another relative of the Tenants and discussed the remedial work at the property that has already taken place, and the progress of remaining tasks including the re-prioritisation of two matters in the light of new information regarding these. We will complete the outstanding maintenance matters as soon as possible and keep the Tenants regularly updated.
Thank you for bringing us the utility bills for the property that have been delivered to the address. I can confirm that the relevant suppliers have been provided with all the relevant details for the account to be set up in the correctly and that the Tenants have no liability for these during their tenancy. It can take some time for this to be implemented by the utility companies and as a result it is likely that further bills, addressed to βthe occupierβ continue to be delivered to the address despite us advising them to send bills to our office address. As you have done before, if these are provided to us either electronically or in hard form we will revert as necessary to the relevant companies.
On a personal note, Iβm particularly sorry that my personal appearance and politeness were not as they should have been. The usual stresses involved with a high volume of tenancies ending and beginning in advance of the academic year, exacerbated this year by COVID19 should not have impacted on my interaction with you.
I hope you enjoy your stay in Nottingham and I wish you all the best with your studies, but should there be any further issues, then please do not hesitate to contact me personally.
Rex Walker rex@cpwalker.co.uk
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5/5
GoogleGreat guys. I rented a house through them for 18 months and he experience was wholly positive. Prompt repairs, convenient and detailed online reporting system (Fixflo) and easy to understand procedures moving in and out. My deposit was intact when I left, as they were fair with the normal wear a house gets over a year and a half. Other agents will look for flimsy wear reasons to deduct your bond. I also got a prompt response when I needed them to referee my next rent. I would have given them 6 stars out of 5 if that was possible.
Ali Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for your kind 5 star review!
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5/5
GoogleWe have used CP Walker for many years and have always had a superb service from start to finish. We rent some properties with them and communication with regards to rent and invoices are always prompt and conscise. Recntly we have sold a property through CP Walker, had a couple of failed attempts due to seller issues but throughout the whole process CP Walker have been supportive and responsive with all elemtsn of the sale. Would highly recommend for anyone in the Beeston and Nottingham area.
Christopher Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you Christopher for your 5 star review and continued loyalty which is really appreciated.
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5/5
GoogleI have been using the Lettings Management Service offered by CP Walker & Son for over 13 years now. I find them to be particularly proactive and professional in offering this service, much more so than agents I use to manage other properties, and I find I can just leave them to get on with things. I like their business model, they just have a straight management percentage; when they say fully managed, they mean it. A predictable budget is such a benefit when trying to manage in a buy-to-let market which is becoming more and more challenging. They are also a friendly team, they are quick to respond to enquiries, and this reinforces confidence and the belief that your business is valuable to them. They have access to a pool of competent tradespeople, and manage maintenance and repair work efficiently and cost effectively. I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value
Steve Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you Steve for your wonderful comments and 5 star review. We value your loyalty and and it is great to hear you are getting the service we aim to achieve. We look forward to looking after you and working with you for many years to come.
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5/5
GoogleEveryone at CP Walker was fantastic. We just missed more instructions on how to use the equipment in the house like heaters, gas, etc., as we are foreigners and are not used to these types of equipment.
Leandro Β· 9 October 2024
Agent replied Β· 23 October 2024
Thank you for your 4 Star review. Please let us know what we can do to achieve the full 5 Stars by contacting any of the team in the office.
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5/5
GoogleCP Walker has been Such a fantastic agency, and I highly recommend, Samana also was really helpful during the whole process, there to answer all enquiries and provide any other insights. The team was also very accommodating.
Sakariye Β· 2 October 2024
Agent replied Β· 23 October 2024
Thank you Sakariye for your wonderful 5 Star review about our team and particularly Samana who supported you through the process.
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5/5
GoogleThroughout my 2 year tenancy in Beeston, I've found C P Walker & Son to be very professional and efficient estate agents, and have kept us well informed with updates to the tenancy. I've had 8 rentals in the last 11 years with various Estate Agents/landlords, and this one definitely had the most reasonable and efficient landlord. We only had a few minor problems and they were all fixed very quickly. 5/5 would recommend.
Jimmy Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you Jimmy for your 5 Star review and kind words. We are so pleased you happy with our service over the years and we hope we can work with you in the future.
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