Trusted Agent profile · Beeston
★★★★★
915 reviews across 2 platforms
105a High Road, Beeston, NG9 2LH, NG9 2LH
Bairstow Eves's office in Beeston, at 105a High Road, is rated 3.4 out of 5 across 915 reviews on two platforms, including 302 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
Tell us what you need and we'll put you in touch. Bairstow Eves Beeston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beeston.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Beeston office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Gemma, great at responding and working through any little niggles in the process, on the ball!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleMark from Bairstow Eves Beeston has been so helpful with directing me with my first mortgage. Very responsive and professional! Thank you, Amie.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
GoogleAs a renter, I was very pleased with the service offered by Ilsadin. He's always been quick to respond, courteous and helpful. The overall experience has been much better than other estate agents I've dealt with.
Many thanks for your fantastic 5* review Samuel. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
5/5
GoogleDee from Bairstow Eves Beeston was fantastic. She was so efficient all the way from the house searching stage through to purchasing. She constantly helped to push the whole process along.
Thanks Sophie for leaving your review and 5* rating. Best wishes, Mark
5/5
GoogleThanks to Dee and the team for their help and support, including Rachel in Mortgage Services.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
5/5
GoogleCallum Polak has served me very well and will tell you anything you'd need to know in no time at all. Wether it's an email or a phone call, he does not take long to respond. He originally shown me my property that I've been in for over a year and a half too with all the information necessary. If you need someone to help, search for Callum!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the super 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt has been amazing experience so far to deal with Bairstew Eves Beeston team and specially Mrs Dee. She is a professional and a companionate agent and I will make sure to deal with her to find the family dream home. Thanks for the great services that you are providing.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust moved in a beautiful flat let by Bairstow Eves! The Agency and specially our contact “Ilsadin” were super nice, helpful, and responsive! The whole process moved very quickly and smoothly as well! ⭐️✨
Many thanks Farzaneh for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleWe are absolutely satisfied with the service provided by Callum Polak. As the first time renting in UK, we are really appreciate his precious advice. He is so helpful and quick response and also good follow up. The documents is excellent which is detailed and clear. We definately will choose their service again in the future. Wish all the best.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent staff, willing to help with any questions no matter how stupid you think they are, if it wasn't for Ella England Mortgage advisor we probably would not of brought our first home, would recommend anyone fist time buyers or anyone buying a home to go with bairstow eves, amazing
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis is a copy of a recent email I sent with regards to my treatment from this estate agents: I have been extremely disappointed with the service I have received whilst renting under Bairstow Eves, and I will list my causes for complaint in full. - A Total failure to fix a major issue (The house's boiler working only intermittently), originally reported November last year which culminated in multiple Electricians and Plumbers visiting the property and completely failing to solve the issue. - Obviously this fault is complex, but it is absurd that ANY issue relating to the heating of a property should go unsolved for over six months. -Multiple issues unresolved when we moved into the property. As well as agreements made at the time of contract signing being ignored (The house was agreed to be rented unfurnished, but still contained furniture when we moved in, when phoning the response we received was a verbal shrug and the suggestion that we move the furniture into the garage which obviously rendered the garage unsuitable for parking). - A Distinct and pronounced lack of communication within Bairstow Eves, the primary example for this is the online reporting system (in general an excellent idea) wherein you were asked to give a full description of the issues and photographs to assist whomever got sent to the property. To the best of my knowledge none of that information ever reached the plumbers and electricians who visited, with each only knowing the vaguest outlines of the problems at hand and knowing nothing of the details and pictures sent through the system. - An additional example of the lack of communication would be our contact preference which were initially requested as Sammi being the primary contact and me the secondary with calls between the hours of 8-4 being impossible for Sammi and 9-5 for myself. Phone calls were almost always made during these hours. - A shocking lack of organisation within the Beeton office itself, including staff having no idea who was dealing with our house and culminating in the office "misplacing" their set of the house keys and requesting that we lend them one of our sets. In conclusion I am spectacularly unimpressed with the service, and it is a Major reason we have not renewed the let for this property, baseline incompetence is one thing but spending five months to not fix a major fault is something else entirely. I will never be letting with Bairstow Eves again and will advice anyone I know to steer clear of them in the same way I would advise someone not to drink a litre of battery acid.
Good morning, I am unable to access your account without further details but I would like to be able to address the issues that you experienced with us - please can you contact us with more details? Many thanks, customercare@countrywide.co.uk
5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
5/5
GoogleWonderful service, particularly from Callum Polak! I've been letting with Bairstow Eves for the last 6 months, and over that time I have sent him several emails with queries. He is always very quick to respond, understanding and helpful. I am extremely thankful for his time - please keep doing what you're doing, and I am sure many others will be gratified by your service too!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCallum Polak has served me very well and will tell you anything you'd need to know in no time at all. Wether it's an email or a phone call, he does not take long to respond. He originally shown me my property that I've been in for over a year and a half too with all the information necessary. If you need someone to help, search for Callum!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the super 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold; Bairstow Eves, Dagenham won Trusted Agent.
Tell us what you need and we'll put you in touch. Bairstow Eves Beeston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beeston.
