Bairstow Eves Beeston Sales reviews

★★★★★ 5/5

Google

We like to thank Mrs Jessica Monk for a great service, always helpful, prompt and calm in sometimes fraught circumstances. Always gets back to you when promised. Very pleasant and efficient. Terry B.PositiveProfessionalism

Tezza · 23 October 2022

★★★★★ 5/5

Google

We dealt with Clare Lawrence-Forbes and the service she provided to us was fantastic! Clare was super on the ball with everything and went beyond her responsibilities for us. Highly recommend, thank you!

Tevra · 23 October 2022

★★★★★ 5/5

Trustpilot

Absolutely excellent service!

Absolutely excellent service from John and Wayne at the Archway branch of Bairstow Eves. They did so much to keep our sale on track when it nearly fell through on a number of occasions. They were quick to respond to us, communicating frequently over WhatsApp, email and phone. They worked incredibly hard, are reliable and trustworthy. There were several occasions where they went out of their way to get keys or pick up a signed legal document. I would not hesitate to recommend them. Thank you!

O · 1 November 2019

★★★★★ 5/5

Trustpilot

Completed sale, thank you.

I have just completed the sale of my bungalow through the Hucknall branch. I found all the staff that I dealt with to be very friendly and happy to help with all my queries.

Aitch · 23 March 2026

★★★★★ 5/5

Google

I am a typical accidental landlord; however Abbie and Callum made everything so easy for us. They are patient, professional, efficient and very understanding. I highly recommend Bairstow Eves Beeston team. They are brilliant. Thank you bothPositiveResponsiveness, Quality, Professionalism, Value

Huzaif · 23 October 2021

★★★★★ 5/5

Trustpilot

Hi if i could give 10 stars I would.

Hi if i could give 10 stars I would.I actually deal with the Purley branch and have found the staff to be very helpful and professional.Luke the Manager is there at the other end of the phone to help with any problems that arise.Then there is Sophie who goes beyond the limitations I would expect. She is always very positive and vibrant and really does keep our spirits up. She does most of our viewings and even helps with the dogs if we are not able to be there.She was involved as Luke was with a past sale and we have total confidence in her.The new lady Camilla is a pleasure to deal with. She is quietly confident with a can do attitude.All in all a great team to do business with.

Ms · 14 September 2019

★★★★★ 4/5

Trustpilot

I would recommend them but would advice to select your own conveyancer privately.

I have just used this agent for my first property purchased in Folkestone. The transaction took 6 months to finish. Claire the branch manager is very helpful and cooperative and she was very proactive and motivate to finish this purchase. I am happy with their branch service but conveyancers experience was nightmare. But unfortunately the conveyancyer they have on their panel please stay away from them specially conveyancing expert awful service and poor communication and response. They dragged and kept the transaction pending until two days before my mortgage offer expires. My overall experience with bairstoweves was good. But I would strongly advice not to go with countrywide recommendation conveyancers. I would recommend to do your own research before appointing a conveyancer for your purchase otherwise it will turn into nightmare. Its better to have your own private conveyancer outside and not recommended by an agent as they do get commision from them but then buyer and sellers suffers due to poor service. And be watchfull about what has been agreed fee for the whole transaction by the conveyancer at the start. My conveyancing bill was exceeded and I was charged almost doube then what I was quoted at start and it was big blow and shock. You had to pay and can not afford to pull out at this time after 6months waiting when you have nowhere to go.

Sanket · 13 November 2024

★★★★★ 5/5

Google

We are first time buyers and Dee Lake has been nothing but helpful. Thank you for everything so far! You have ticked all of our boxes and have been very responsive.PositiveResponsiveness, Professionalism

Georgie · 23 October 2022

★★★★★ 5/5

Google

We have used this company via Rachel Cross since we brought our first house. She has help us with finding mortgages, renewals and our latest remortgage. She has been nothing but helpful, informative and hard working for us to find the best package for us and get the job done and would highly recommend her as your go to mortgage advisor. The rates are fair for the service you get and will defo continue with Rachel’s services in the future.

Dale · 23 October 2022

★★★★★ 5/5

Google

I would like to give a massive thank you to, Alex, Claire, Gemma, and Jessica for all their hard work they have done to sell my property for more money that I had expected to get for it They were always been on the end of the phone if I needed to talk to any of them. They took care of all of the viewings on my house for me. They kept me up to date with feed back from potential buyers. I was recommended to use them by a friend. Using them is he best decision I have ever made. You only get one chance to see your house. So, my advise is, don't shop around other Estate Agents use Bairstow Eves.

David · 23 October 2022

★★★★★ 5/5

Google

I really cannot speak highly enough of all the team at the Beeston branch of Bairstow Eves. From the very first meeting they were highly professional, compassionate and extremely helpful. It had been quite some time since I'd sold a property and as this sale was part of my late fathers estate it has been emotional. But the team at Bairstow Eves made everything so easy, explained everything to me in detail and kept me upto date at every stage. I also used the solicitor recommended by them at Connveyancy Connect and have been incredibly impressed with how efficient they were also. Nothing has been too much trouble to help me navigate such a difficult time and I am so grateful. They are truly a five star estate agent and conveyancing service.

Dizzy · 23 October 2022

★★★★★ 5/5

Google

my son and I visit the Beeston office late on Monday night inquiring to buy my first property. We were fondly welcomed by Dee Lake the branch manager who is so compassionate, warmth and professional. Her positive energy and reassurance made me so truly hopeful as a first buyer. Really grateful to be dealing with such competent and caring professionals. Earlier today Rachel called me who also sounded as professional and supportive as Dee. I felt so comfortable and full of joy to be working with Beeston team. These two amazing ladies rock!PositiveProfessionalism

Odeta · 23 October 2022

★★★★★ 5/5

Google

I have never had such smooth process and easy documentation with excellent customer service to rent a house. The people working here are so humble and generous. I would personally like to appreciate Megan and Abbie who were on spot with their service and made sure the whole tenancy agreement goes smoothly. The house I have currently sharing is really good and comfortable. Bairstow eves has one of the best properties around with best prices. It has been quite a journey with the company with respect to tenancy process and property management.

Ishudeep · 23 October 2022

★★★★★ 1/5

Trustpilot

AVOID BAIRSTOW EVES AT ALL COSTS!!!

AVOID BAIRSTOW EVES AT ALL COSTS!!!We have had the most terrible experience with Bairstow Eves, both buying & selling. They have needed chasing for even the most basic of tasks to be done. From the for sale board to the EPC, nothing has been straight forward. We were called weeks after our offer had been accepted,to find out how our property search was going. 🤷‍♂️ We were just stuck for words at their incompetence. Now, to cap it all the house we had an offer accepted on has been sold without them contacting us to raise our offer or check on our position. Amateurish is an understatement for these clowns. Treat them like the plague & stay away.

Liw · 18 June 2019

★★★★★ 5/5

Google

A big thank you to Bairstow Eves in Beeston for their help during the sale of my house. Dee was brilliant throughout the whole process, constantly keeping me up to date and helping with any queries that I had. I would strongly recommend to family and friends.

Rebecca · 24 October 2019

★★★★★ 5/5

Trustpilot

We have recently completed on a house…

We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!

John · 12 January 2021

★★★★★ 5/5

Trustpilot

5* service all the way

I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.

Mikoi · 5 April 2019

★★★★★ 5/5

Google

Dee Lake was my point of contact at Bairstow Eves ; she was extremely helpful both when looking for a property and after I submitted an offer on a property. She was efficient, helpful and professional throughout the process.PositiveProfessionalism

Rachel · 23 October 2021

★★★★★ 1/5

Trustpilot

Beware of using this agency - they're sneaky and will con you.

Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!

Sam · 27 October 2024

★★★★★ 5/5

Google

Dee Lake and the team at Bairstow Eves Beeston branch have been very professional and responsive with the marketing and selling of our property. I would thoroughly recommend using this agent.

Fiona · 23 October 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 5/5

Google

Dee Lake and the team were extremely helpful and professional when handling the sale of my property, especially as I live abroad and had a sitting tenant. This was especially true given the additional problems caused by lockdown. I rate them 5*.

Christopher · 9 January 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018