Every review we hold for the Bedworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Salih · 5 March 2023
Agent replied · 16 June 2024
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Mr · 10 October 2022
Agent replied · 16 June 2024
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
★★★★★ 5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
Beverley · 19 February 2020
★★★★★ 5/5
GoogleExcellent service from everyone that I dealt from start to finish. Could not be more helpful and made the whole process very easy. Highly efficient, all questions were answered almost instantly. Special mention to Karis. Highly recommend. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Bartosz · 17 June 2020
★★★★★ 5/5
GoogleExcellent estate agents, highly professional, efficient and a first class service, nothing was to much trouble and especially Karis who kept everyone on their toes. Would definitely recommend Reed's Rains. Thank you Jan ScanlonPositiveResponsiveness, Quality, Professionalism, Value
Janice · 25 August 2021
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022
★★★★★ 5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
David · 27 May 2022
★★★★★ 5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
Abolade · 30 November 2023
★★★★★ 1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Paula · 12 August 2021
Agent replied · 16 June 2024
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
Jane · 3 December 2024
Agent replied · 22 December 2024
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
★★★★★ 5/5
TrustpilotWe recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
Gary · 18 May 2022
★★★★★ 5/5
GoogleSarah wisdom honeslty was so helpful loved that she helped us find a home after looking for so long honeslty love her! X
Demi · 10 August 2025
★★★★★ 5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
CG · 15 October 2024
Agent replied · 22 December 2024
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotEccleshall Branch is a bit…
Eccleshall Branch is a bit special.Superb service from the positive ,pulchritudinous and pragmatic Nicola.Several viewings and sold in less than a week for virtually the full asking price.Best thing though was the communication.Can't fault them .No hesitation in recommending them.
GEOFF · 21 November 2020
★★★★★ 5/5
GoogleSarah and Karis were both very helpful and efficient, doing everything they could to meet our challenging 4-6 week turnaround from sale to completion. We’re now in our new home so a huge thanks to them and to Reeds Rain for a great service.
Sarai · 18 June 2019
★★★★★ 5/5
TrustpilotVery well informed at all times
Very well informed at all times. Very helpful and professional service.
Philip · 28 November 2024
Agent replied · 22 December 2024
We appreciate your kind words and are glad to hear that you found our service helpful and professional. We strive to provide our customers with the best possible experience and your feedback is important to us.
★★★★★ 5/5
TrustpilotReeds Rain Hazel Grove gave excellent…
Reeds Rain Hazel Grove gave excellent service and advise during the whole process ensuring we got the best outcome
MB · 22 July 2024
Agent replied · 24 August 2024
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service and guidance to all our clients, and we're glad we were able to help you achieve the best outcome.
★★★★★ 5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Julie · 10 October 2024
Agent replied · 27 October 2024
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
★★★★★ 1/5
TrustpilotShambolic excuse for an agent
Shambolic excuse for an agent. Don’t understand why anyone uses them. Fail to return deposits within legislated time period always excuses staff on holiday or sick. Just speak B/S when called all about keeping money in the bank.
Martin · 13 May 2023
Agent replied · 16 June 2024
Hi Martin,We apologize for any inconvenience you may have experienced with our services. We take customer feedback seriously and strive to provide the best possible service.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotAlex visakan
Dear Team, Well Done to all for your Hardwork During the Difficult time. keep up the good work.I will Recommend Your Services to Others,Thanks for your help/Advise in this Matter once Again.Special thanks to Office Manager MR. BeneardGod BlessAlex
Jeganathan · 20 January 2021
★★★★★ 5/5
TrustpilotHighly recommended 👏 very professional
Highly recommended 👏 very professionalRebecca and all the team from Castleford branch
Marina · 8 November 2024
Agent replied · 22 December 2024
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found our team professional and helpful.
★★★★★ 5/5
TrustpilotReeds Rains Congleton
We used the team at Congleton for our house move and they were nothing but amazing. From start to finish, rang us when they said they would. Everyone we dealt with there were great especially Victoria.
Stephen · 30 August 2021
★★★★★ 5/5
TrustpilotLovely team and experience!
We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris
Claire · 7 October 2020
★★★★★ 5/5
GoogleKaris was great when helping us sell and buy through you. She had great patience with me and listened and helped us through out, she is a credit to your company and I would recommend her to my family and friends.
Jim · 17 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.