Trusted Agent profile · Bedlington
★★★★★
672 reviews across 2 platforms
82 Front Street West, Bedlington, NE22 5UA
Rook Matthews Sayer's office in Bedlington, at 82 Front Street West, is rated 4.8 out of 5 across 672 reviews on two platforms, including 91 Google reviews rated 4.7.
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional service
Very professional service. Sold a commercial property for me. Highly recommend. Thanks to Michael, Gordon and Chris.
Thank you so much for the five star review of RMS Commercial Mr Kuhnbaum, we really appreciate it!
5/5
Trustpilot6 wallington drive
I must say that the staff at west Denton were very professional,a shout out to Barbara and ellie, couldn't have got through the whole process without there help made the process so much easier
Hi Stephen, thank you for taking the time to leave our West Denton branch such a kind review. I'm sure the team and especially Barbara and Ellie really appreciate it. We hope to be able to assist you again, should you require it!
5/5
TrustpilotThe most helpful estate agent known to man!
From the absolute beginning of my house sale journey I have been treated with the upmost respect and nothing was ever a bother. I explained my current situation and the reason why I required such a quick sale and the staff took everything on board and acted promptly. Within 3 days of putting my house up for sale it was sold. I had interest from the very beginning. Michelle and Kate guided me throughout the sale process and we’re very helpful had I needed anything clarified, Dawn also supported as she chased the buyers solicitors on several occasions for answers. Thank you to everyone who helped and supported me along this journey. After using a previous estate agent with no luck I really wouldn’t use anyone else. Yous are all amazing and deserve the absolute world!
Dear Jodie, thank you very much for taking the time to write such an in depth review full of praise and lovely words. We're so glad that our team were able to secure you a buyer very quickly and at a price you were happy with. You're very welcome and hope you consider using RMS again in the future, thanks again!
5/5
TrustpilotFIRST CLASS SERVICE FROM WEST DENTON BRANCH
Used the West Denton branch to handle the sale of my property and was impressed with the service from start to finish. Realistic valuation, honest and open property appraisal and regular and timely communication throughout. The team are approachable and professional, deliver first class customer service and were a pleasure to deal with.
Thank you so much Geraldine for leaving RMS West Denton a fantastic review, we really appreciate your kind words and the time you have taken to write this.
5/5
TrustpilotRMS West Denton
Just about to complete on the sale of my late aunties property in what has been a very difficult and emotional time the staff at RMS West Denton have been amazing. Bruce and Ellie have been so professional, kind, patient and understanding x Ellie I don’t think I’d have got through last couple of weeks without your help and kindness you are a star and a credit to RMS Thank you all
Dear Michelle, thank you so much for this wonderful 5* review for RMS West Denton. Selling a house is known to be one of life's most stressful tasks so we are glad Bruce and Ellie were able to help you through it.
1/5
GoogleUnfortunately as a first time buyer I was no expert on how the process worked, yet it appeared I was supposed to know everything. I was threatened that the house would go to someone else if I couldn’t get a necessary process sped up and after speaking to my mortgage adviser they could not believe the agent didn’t know the process and time frames. I was given a deadline to sort out a process I had zero control over. When asked why no one had raised it earlier that there was an issue I was advised ‘we have been busy’ and when I advised I was a first time buyer and would appreciate a bit more guidance I was told to contact my mortgage adviser. They just want the commission and don’t care how they make you feel. I had been warned not to go near Rook Matthew Sayers by friends and family but decided to give them the benefit of the doubt, I wish I hadn’t. No one I have spoken to who bought houses at a similar time could actually believe the way they had been and said that buying their houses was the best experience. Such a shame that such a big milestone in our lives was made to be one of the most unpleasant points in our lives.NegativeProfessionalism
Dear Honor, I have spoken to the branch staff regarding your review and they’re quite surprised to hear how upset and dissatisfied you are, as all of your communication with the team, including emails were all of a grateful and appreciative nature. As you know the property was incredibly popular, with multiple offers on the table, even going to best and finals. Your offer was accepted on the 29th March. However, by the 19th of April, 3 weeks later there was no mortgage valuation, no property survey and no mortgage offer. Which understandably caused concern for our client, the vendor. With regards to the ‘very busy’ comment this was not a response from our branch staff. We chased the bank regarding your mortgage application, to help try to progress the sale and the bank informed it was still with underwriting. Additionally, the bank emailed our branch to inform us of this and they used the phrase that they ‘were extremely busy at the minute’. It was not until the 28th April that we did we receive valuation and survey access. The branch were aware that the cause of the delay was due to an error with your mortgage application. After the team spoke with the vendor and relayed this information she became anxious due to the lack of progress and as there had been a high level of interest on the property, our client implemented a deadline: 1 week to have your mortgage application approved or the vendor would consider other offers. While we understand you were upset with the deadline imposed, unfortunately we take our instructions from our client, who was understandably frustrated with the delay on your side. As a company, we take instructions from our clients and while we understand buying a home can be stressful (especially for a 1st time Buyer), in some instances buyers may not like the pressure vendors impose and unfortunately in this case, due to your own circumstances the vendor felt as though she had no choice but to implement the deadline. We sincerely apologise if you found the process stressful, this was certainly not the branches intention nor related to any of our wrongdoing. The delays were caused by an administrative error from the insufficient information you provided to the bank and the bank being extremely busy. Both of which were out of our control. We wish you all the best for the future and do hope you’re very happy in your new home.
5/5
TrustpilotGordon and the team worked extremely…
Gordon and the team worked extremely hard to get our purchase across the line despite difficulties due to the current climate. They always responded to queries and addressed issues swiftly. I’d recommend. Thanks again.
Thank you Chris for such a wonderful review for Gordon and our commercial team, they are very valued members of Rook Matthews Sayer.
5/5
TrustpilotPurchase - excellent experience
Thank you for all the assistance in our recent purchase. Ellie. Natalie and Neil at Gosforth Branch. A great experience with strong communication and chasing the vendors and our solicitors by the team. Really appreciated this as it kept us informed.
Thank you so much Michael for leaving this fantastic review for RMS Gosforth, we really appreciate it!
5/5
TrustpilotGreat service
I was guided through my purchase from day one, kept informed and could always speak to someone if needed. Great service by all and in particular Michelle. Thank you very much.
Dear Amber, thank you for taking the time to leave 5*s for Michelle and her team at Blyth. We hope you're very happy in your new home!
5/5
TrustpilotWe used our local branch at Forest Hall…
We used our local branch at Forest Hall and everyone there was extremely helpful, efficient and friendly. We were kept up to date with viewings and feedback from potential buyers, they helped us with paperwork and legal documents and the whole experience was seamless. We will definitely recommend them.
Dear Jan, we're absolutely thrilled to receive your recommendation for RMS Forest Hall. We can't thank you enough for taking the time to leave us such a fantastic review and for trusting us with your sale.
5/5
TrustpilotWe had a really smooth experience
We had a really smooth experience. Everything went very smooth and we have got the house that we really wanted. My 2 year old is gonna have the perfect bedroom now. Thanks guys
Dear Adam, thank you so much for taking the time to leave us 5*s and such a lovely review. It was genuinely a pleasure to read by both myself and the Amble branch. We hope you and your daughter are very happy in your new home. Thank you again!
5/5
GoogleExcellent, friendly, prompt and efficient service from Alison, Jan and the team. Would definitely recommend!
Hi Steven, Thank you so much for this 5 star review! We're very grateful to see you would recommend our service to others, this means a lot to us.
5/5
TrustpilotI had great service from Gordon during…
I had great service from Gordon during the lease of my commercial property. Very supportive and quick response to queries. Would recommend. Thank you!
5/5
TrustpilotFirst time buyers experience
We had a fantastic experience with Rook Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.
Dear Faye, thank you for such a wonderful five star review for our mortgage advisor Alistair in RMS Ashington, we really appreciate it.
5/5
TrustpilotThe team at Rook Matthew Sayers…
The team at Rook Matthew Sayers Ponteland office did NOT disappoint. From the valuation visit, throughout the sale process & up until completion we felt their advice, market knowledge & professionalism was everything we wanted from a team trusted to sell our property. They understood our house wasn’t just a ‘house’ but our home and this home needed to be sold as such. From the initial photography, online marketing, accompanied viewing and high levels of communication throughout the process we couldn’t have been more satisfied. Well done the Ponteland RMS team. We’re glad we chose you!
Dear, Thank you for taking the time to leave our Ponteland team such a great review, they are such highly valued members of the Rook Matthews Sayer family. I hope we can be of assistance to you again in the future, should you require it.
5/5
TrustpilotRook Mathews Gosforth
I never thought I would say an estate agency was worth every penny, but in this instance it certainly has been. Natalie Best handled every curved ball thrown at us . She gave us help, reassurance and guidance every step of the way. For which we are extremely grateful. Definitely a positive experience for us.
Wow! Thank you so much Lynne for giving RMS Gosforth such high praise, specifically Natalie. We really appreciate it!
5/5
TrustpilotRookmatthewsayer Gosforh
Wonderful and professional service from start to finish. All the staff I dealt with at RMS genuinely have the best interests of their customer at heart. Despite the stressful time I was going through they were not only helpful and efficient but also calm, kind and reassuring with nothing being too much trouble. A heartfelt thank you to everyone in the Gosforth branch, I cannot recommend them highly enough.
Dear Susan, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. We truly appreciate it!
5/5
TrustpilotGosforth RMS. Exceptional.
I have recently completed on the sale of a property with RMS Gosforth. The team are a credit to the larger company - friendly, efficient and at all times professional. They clearly understand their business and I would not hesitate to recommend. Thank you for making what I expected to be a painful process so easy and straightforward. From valuation to completion stage the service provided was exceptional.
Dear Sandra, thank you so much for taking the time to leave this wonderful 5* review for RMS Gosforth. They really are a credit to us and they provide exceptional service.
5/5
GoogleWe were really pleased with the service that was provided by all staff at Rook Matthew Sawyer. From the original valuation to the key handover, our sale seamless and as stress free as possible and we will look to use them again in the future.
5/5
TrustpilotThank you Michael Fox for your…
Thank you Michael Fox for your expertise and service. A great job well done. Completed today!
Dear Marilyn, thank you so much for taking the time to leave our commercial department, specifically Michael a lovely 5 star review, we really appreciate it.
5/5
TrustpilotExcellent Service from Rook Matthews…
Excellent Service from Rook Matthews Newcastle/ West Denton, with regular updates throughout the purchase of our new home. Massive thanks to Barbara for all your support. Jayde Hill
Hi Jayde, many thanks for taking the time to leave our West Denton branch 5 shiny stars! We thoroughly enjoyed reading your review and we're sure Barbara and the rest of the branch did too!
5/5
TrustpilotFriendly and professional
I was helped by Gordon Bird recently whilst taking on a commercial lease, and he was very professional, responsive and friendly throughout. Thanks for your help Gordon!
Dear Aidan, thank you for leaving Gordon such a lovely review. He's a valued member of the commercial team, we're very glad you were able to secure a lease successfully. Thank you again.
5/5
GoogleAlison, Jan and the rest of the team at the Whitley Bay branch were very helpful, knowledgeable and nothing was too much trouble when dealing with me. My property sold within days of being put on the market by Alison and the whole sales experience was relatively painless. I would recommend the team at the Whitley Bay branch.
Thank you for the sterling review for our branch in Whitley Bay Christopher! We really appreciate you taking the time to leave us five stars and for choosing us as your selling agent.
5/5
TrustpilotExcellent service from the Fenham…
Excellent service from the Fenham branch. Steve who initiated the sale was friendly, positive and helpful. Throughout what ended up being a rather tricky process, the sales negotiators, Stacey and Dillon in particular were reassuring and did everything they could to facilitate the process as swiftly as they could.
Thank you so much for taking the time to leave this great review for our team of Estate Agents in Fenham, we really appreciate it!
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