Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSpent over £30 each travelling from London to Bedford (on a strike day!) just to have the viewing cancelled after arriving in Bedford - AND we only found out the viewing was cancelled because WE called them to ask to view another property on the same day, otherwise we would've probably just waited for no one at the end of the day because they totally "forgot" that we even had a viewing booked, "it's not on the calendar, Myah must've forgotten it" is a what they told us. A complete sense of disregard for the customer, unorganized and lack of professionalism.
(Edit for their response: the point is no one called us to let us know the viewing had been cancelled, we only found out hours prior to the supposed viewing because WE called. Then to hear they couldn't even find a booking for us at all was just disgraceful - they did not say they couldn't see Myah's calendar, they told us we were NOT on the calendar for viewings that day. Secondly, you should perhaps check with the tenants at least 24 hours in advance and inform us if a viewing is no longer available. Thirdly, not everyone lives around the corner just to re-book viewings last minute as you please, as we said we paid £30 each to go from London to Bedford for nothing.)
Andreia · 16 April 2023
Agent replied · 19 June 2024
I would like to take the time to thank you for your feedback and address the issues that you have raised.
Firstly, to address the cancellation of your appointment as you were due to view one of our properties to let, unfortunately the property in question is currently tenanted which requires confirmation from the existing tenant for access. We are aware that you called in first thing on the morning of your appointment to confirm the viewing. A member of the sales team who had answered your call had explained that she could not access Myah’s diary so could not personally confirm your afternoon appointment, as Myah was out of the office, it was explained that she would give you a call within the hour to confirm. The tenant of the property was contacted in first instance after this call to confirm that he was still able to provide access (this access had been agreed the evening before) to which he let us know that due to last minute work commitments, he was unable to accommodate the viewing and asked us to reschedule. You were then called back by the same member of staff and made aware of the cancellation.
To address your point on the additional viewing that you wanted to book in on the same day. The second property was also tenanted and as we have to give our tenants at least 24 hours’ notice before viewings take place, it would not have been possible to show you on such short notice. Myah did call you within the hour as promised to rearrange the viewing at property 1, as well as book in an additional viewing for property 2, however I believe you rejected all further viewing times that were offered to you and did not want to view either property anymore.
We would have loved to show you both properties, however we cannot enter a property without the current tenants permission.
We wish you the best of luck in your property search.
Goodacres Residential
★★★★★ 5/5
GoogleWe have used many estate agents in the past but Goodacres are heads and shoulders above all the rest. My father had decided to move from the house he had lived happily with my mum for many many years. After losing mum last year we always knew it would be a difficult move for the whole family.
Simon made the whole process so much easier, he always had time for Dad answering any questions at any time, taking the time to explain everything and helping the family with the whole process, right from the very first meeting to the move day.
Simon we can’t thank you enough for all you did to help our father, you and your team are truly amazing.
In my dads words ,
Simon is a lovely smiley cheeky chappy, true professional and really cares about his clients, think you have a new fan Simon, always welcome at his new house for a cuppa !
Caroline · 20 June 2020
★★★★★ 5/5
Googlehaving had a poor experience with another estate agent my wife and i turned to Goodacres to sell our property. at first we spoke with josh who was very help full and gave us a price we could expect to get. he organised all the photos and even called us on his day off with a offer. after this Stacy Tomlin was looking after us and i must say the attention to detail, and level of service we received was superb. we feel this lady went above and beyond to help us with the sale, nothing was too much trouble for her, and for that we cannot thank her enough. if your looking to sell your property in bedfordshire then this company we would highly recommend.
Paul & Carolyn Reilly
Paul · 20 June 2020
★★★★★ 5/5
GoogleWe used Goodacres to sell my mothers house. I felt like our sale was important to them. They let us know how things were going they were very pro active with the sale. They answered all our questions and got back to us in a timely manner. I would recommend them to any of my friends or family that are looking to sell. I will also use them if I decide to move.
Mario · 14 December 2024
★★★★★ 5/5
GoogleWe recently needed to move on from our rented property and Jack Birch went above and beyond for us. We couldn’t recommend them enough, especially Jack. Outstanding service. Thank you!
Jennifer · 13 April 2024
★★★★★ 5/5
Googlegreat service from start to end purchasing our first to buy to let property. Chloe Hooley in particular was superb - always keeping us updated, very professional, prompt and courteous. Thank you Goodacres! We will use you again!
Hittess · 3 September 2025
★★★★★ 5/5
GoogleWe were most impressed with the ongoing support that we were given by all the staff to successfully purchase our property. We would particularly like to extend a special thanks to George Fensom who always made himself available when ever required. We'll done at goodacres. Elisabeth and Brian
Elisabeth · 16 April 2022
★★★★★ 5/5
GoogleOutstanding customer service and communication. Special thanks to Josh, Sandra and Myah for making what could have been a stressful time very simple. They were always happy to answer any questions. Very professional. THANK YOU.
Malcolm · 16 April 2023
★★★★★ 1/5
GooglePoor company with poor communication!
The award for lack of accountability and poor maintenance goes to Goodacres Residential.
I’m not one to do this, but unless you’re a buyer or a landlord this place doesn’t take you seriously.
Took 10 days to get hot water in the flat. Now it’s 10 weeks without a functioning washing and freezer that doesn’t have a temperature gauge.
I’ve been dismissed and told that an appliance which were clearly broken were working.
Contractor they used left a disgusting voicemail on my phone- but claim that they vet their contractors
2 days back to back contractor hasn’t shown up/tried to show up while I’m on schedule meeting
They take zero accountability for anything that’s gone wrong it’ll always someone else’s fault
Update; raised the issue in September it wasn’t resolved until end of December!
Charlene · 16 April 2023
★★★★★ 5/5
GoogleFantastic service from start to finish. Josh made the viewing process stress-free, and Stacy went above and beyond to keep us updated before, during and after the sale process. Highly recommended!
Mike · 16 April 2023
★★★★★ 5/5
GoogleGreat experience with Goodacres. Simon and the team were efficient and professional throughout. Sold within 48 hours of hitting the market, at the top of our guide price. Stacy managed and handled everything through to exchange. Look forward to working with them in the future
Joshua · 16 April 2021
★★★★★ 5/5
GoogleI had been trying to buy a house for over a year without much luck & then my fortune changed when Aarden promised he would make it his mission to find me a house...and he did! Can't praise the whole team enough for negotiating my sale for me & making it a very easy process in the end. Would highly recommend.
Fiona · 13 April 2024
★★★★★ 5/5
GoogleGoodacres have made my experience seamless from start to finish. From finding me a tenant to property management and making the sales process ever so simple - I couldn't thank Simon, George and Josh enough for being so helpful, responsive and kind.PositiveProfessionalism
Jodie · 20 June 2021
★★★★★ 5/5
GoogleWe bought a property from Goodacres and Stacy was unbelievable. She was on top of things and so proactive and ready to take the next step.
She was the best part of our complicated property buying process.PositiveResponsiveness, Quality, Professionalism, Value
Rita · 27 August 2021
★★★★★ 5/5
GoogleGoodacres has been brilliant and helped guide me throughout the process of buying a house. Especially Stacy who has been very patient with me.
Tom · 16 April 2023
★★★★★ 5/5
GoogleThe whole process from initial communication through to completion, Phoebe, Simon and the team worked tirelessly to ensure the process was straightforward and stress free for us. Would highly recommend for any estate agent business in the future.
Alistair · 16 April 2021
★★★★★ 5/5
GoogleA brilliant estate agency, very helpful and friendly staff. Made the process of selling so much easier, keeping us informed regularly, working with us on marketing and the conveyancing stages. Simon and Roop are stand outs, highly recommend having a chat with them and you will see the difference. When things go wrong, as they can, their team jumped in and tried to help, which is what you want. Our thanks for a speedy and successful sale with Goodacres.
GB · 16 April 2022
★★★★★ 5/5
GoogleGoodacres were absolute fantastic to work with on the sale of our property. From the initial meeting with Simon, working with George on the sale and then Stacy through the final stations to completion. The whole process was quick, stress free and everyone was fantastic, all very quick to answer our questions. We sold our house within 4 days which was fantastic and now in our new property. We couldn’t have done it without them! Thank you!
Mel's · 16 April 2022
★★★★★ 5/5
GoogleThey have been super helpful throughout the process of trying to find a new home. 🤞 …
Lizzie · 25 August 2025
★★★★★ 5/5
TrustpilotGoodacres Lettings
As a landlord I found Goodacres Lettings to have the interests of both myself and any prospective tenants at the forefront of any decisions. Pamela especially kept me in the loop & updated at every stage, her experience assured a very satisfactory outcome. I would certainly recommend their Team for the professional & approachable service.
Nasher · 12 February 2024
★★★★★ 5/5
GoogleWe viewed a number of properties with Goodacres, including the one we ultimately purchased and which we have recently moved into. The whole team were very friendly, helpful and professional - Stacy's efforts in overseeing the progression and wrangling solicitors etc., were particularly appreciated!
We plan on staying in our new house for many years to come, but if and when we ever consider selling in the future, we will have no hesitation in contacting Goodacres.
Stephen · 16 April 2022
★★★★★ 5/5
GoogleJust wanted to thank Goodacres for the best customer service, Stacy was quite simply amazing and went over and above to help us complete in time for christmas.
Gemma · 16 April 2022
★★★★★ 5/5
GoogleSimon,Josh,Stacy and the team at Goodacres are great,very professional
and responsive to what we needed with marketing and selling our 2 flats, would highly recommend this company if your thinking of selling or buying a property.Great Job.
Helen · 20 June 2020
★★★★★ 5/5
GoogleI recently purchased a property through Goodacres and had a very good experience throughout the process. All of the team were very helpful at all times and on numerous occasions they went out of their way to chase up information to complete the purchase/sale. I would highly recommend them to anyone!
Alex · 16 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
