1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience. Don’t go for Jade and Gemma. Gemma is the worst agent ever , communication 0 , skills 0. They’re a waste of time.
Trusted Agent profile · Bedford
Connells Bedford reviews
★★★★★
1,612 reviews across 1 platform
42 Allhallows, Bedford, MK40 1LN, MK40 1LN
Connells's office in Bedford, at 42 Allhallows, is rated 1.9 out of 5 across 1,612 reviews on 1 platform.
Reviews
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBewhere do not instruct connells to sell your house
I wish there was a 0 a big -0 connells was instructed to sell my house but had 2 buyers fall through 1 3month in then 1 few weeks in so i sold it with greens who was verry good fist buyer actualy purchased the house in 2021 but due to him booking with connells as well even thou he cancelled with connells streight away as they didnt have anyone to show him the house i have recived a email of there solicitors takeing me to court for there fee of 2400 as my buyer showed a intreast with them discusting green and co cannot belive it ever nealy 1 year later
1/5
TrustpilotConnells ‘un’common sense
On two separate occasions Connells , owners of Countrywide , have valued a property at zero , thereby rendering it unsellable. One one occasion the work required was less than £5000 and the property was valued on Rightmove at £350,000. Someone , please , seriously look into these abominable work practices and apply a decent level of common sense. Flabbergasted how they continue to operate, the only way is mortgage companies to stop using them , but they have a monopoly so this review is useless unfortunately !
1/5
TrustpilotIf I could give below a 1 start I…
If I could give below a 1 start I would. A corrupt company that did not follow due diligence and the tenants they founds for our property turning into squatters and ruined our house. The company did nothing yet still charged a fee!! At the time we also rented a property and took us 11 weeks to get our deposit back. The house was spotless! We complained to the CEO who did nothing - didn’t even speak to us. A group of poorly trained teenagers running a company with no idea how to fix problems but great at writing invoices. Avoid at all costs
5/5
TrustpilotI have the best letting experience with connells
I have the best letting experience with connells so far(esp west bromwich branch). They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful. I am definitely recommending connells to friends, colleagues and every other person looking for a good agent.
1/5
TrustpilotYesterday I got a phone call from the…
Yesterday I got a phone call from the lettings agent. He told me that he would email me over the details to a FaceTime call. I waited a further 20 hours and received nothing. Not a single word. Not a professional email giving me ongoing details. I was told after ringing them up that this morning someone put in a offer that the landlord accepted. But I was going to place a offer last night in the FaceTime viewing? Olivia the lettings manager took and aggressive tone. She’s very sarcastic and rude. She shouldn’t be working in a people based job as she is very arrogant. She interrupted me several times. I even had to ask her to stop interrupting me. I was there to make a complaint not to be spoken down to. Nobody in that office knows what another person is doing. They lack communication skills within their team and with customers. My mother had previously spoken to the lettings manager olivia before and the moment she spoke to them and mentioned her universal credits (me and another earn occupant £110,000 annually through self employment) They shut her down. So this is a secondary complaint as there’s obviously some large amounts of discrimination at play. We will be contacting trading standards regarding this and we will be pushing for them to issue a fine regarding the illegal discrimination this company is legislating. DO NOT USE
1/5
TrustpilotConnells, less useful than a square wheel made of spagetti
Says it in the title. I have never had a pleasant experience in any interaction with them. 3 down valuations, despite final sales in excess of their values, a rental valuation which rented for double their downvalued estimate and sellers who sold to others whilst in conveyancing with me.
1/5
TrustpilotIt is a shame not having zero star
It is a shame not having zero star. The service is absolutely disgusting. To begin with they meant to start working in the office by 9am , yet no one picks up the phone until at least 9:30am.. that is if you lucky. They take your details to book you in for viewing yet forget to spell your name right, forget to call you and when you follow up they say it’s too late to show interest. They put a property on the market on the evening. Next morning 9am tried to contact them, however no one picked up. Therefore I went in 9.05am to the office where everyone chatting having meetings . One person took my details and reassured me that the property only gone online the evening and the viewing won’t start till following week and will be contacted. Little as I knew she never done anything with my details and when I called her a week later she told me it has been too much interest on the property and I can be on the waiting list. Disgusting….I am just ever so glad I haven’t gone with them after reading the reviews. Also glad it’s not just me they treated this way and just lied to my face.
5/5
TrustpilotErica is one of the most amazing estate…
Erica is one of the most amazing estate agents I’ve dealt with! She put up with all my phone calls and the stress, just to get me in my new house within a week! Would highly recommend Connells as a company as a whole!
5/5
TrustpilotConnells estate agent are excellent…
Connells estate agent are excellent people to work with especially their letting team. Team manager Krishnath, and team members including Lori Mccain and Montee all are very helpful. I find that they will do everything in their capacity to facilitate the process of letting, moving in, signing the documents and giving the references. with their help I found the process of moving home was very smooth and without any distress.
1/5
TrustpilotI am a landlord and As soon as I made…
I am a landlord and As soon as I made the payment for the contract fee, they totally disappeared for any support regarding some mistakes correction updated. neither by email nor even on the telephone I didn’t manage To get in touch with them. In fact for about 2 weeks no answer, then the day before the beginning of the contract they promised they would have fixed by the following day. The day of the supposed beginning has passed and nothing happened.Terrible experience, terrible service and lots of stress because of them
1/5
TrustpilotInefficient, repetitive and doesn’t understand no
A really inefficient company that doesn’t communicate at all. Im continuously receiving calls asking if I’ve sold my property that they originally sold to me (in 2016). They’ve been advised I’ve already moved on from that property and each time I’ve been reassured that they’ve now removed me from their system during the call and yet here I am, repeating myself once more. Sort it out Connells, upgrade to a single system or train your staff to undertake simple admin and remove customers as requested.
1/5
TrustpilotVery poor for letting landlord…
Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Definitely poorer for using them.
1/5
TrustpilotDisgusting service
Carried out a survey on my property undervalued it by 25000. Arrogant man showing off with trainee, attended my property. Devalued my home leaving the shortfall unaffordable for most buyers. Playing god with people's lives would recommend Mortgage providers stay clear.
5/5
TrustpilotWe have been using Connells to sell our…
We have been using Connells to sell our house, we are really impressed with their sales staff particularly Tayvon . Tayvon has been professional, friendly to us and potential buyers during viewings. We are very pleased with the service and courtesy provided by Connells
1/5
TrustpilotOh dear oh dear..
Oh dear oh dear..What a shambles this lot are(Bedford Branch)Cudnt organise a Bunk up in a brothel Got property Description wrongGot dates wrongDid not call when they said they wouldArranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to arrange, Making bookings when they new i was at work..said we would get weekly up date calls,, never did..Told manager would call next day to sort it all out,, He Never BotheredHad call after hearing nothing for 3 weeks saying to drop price..After only 3 weeks with them.Full of Apologises and excuses but never changed a thing.LazyUnprofessionalDisorganised IneptLiars
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars I would. After 7 weeks after moving out of our rental deposit we still have not had our deposit refunded or a portion of last months rent after we moved out refunded. I have made formal complaints to Connells and had very little communication from them in regards to this. With the cost of living crisis facing everyone at the moment I find it shocking that they would put customers who paid rent on time every month and cared for the property like their own through this. If we ever look at renting a property again or even when we come to buy a house, I am extremely put off using Connells
1/5
Trustpilot-5 Stars (Terrible)
If I could give minus 5 stars I would. Absolutely abysmal service from them from start to finish. Happy I have now moved out of rented accommodation and in to my first home which was not purchased through them. Constantly told lies that things would be sorted, money would be released, people would be coming to fix defects etc. Never called back, never given honest and true information. Staff always changing. Never any consistency. Landlady completely out of the loop as she lives out of the local area, didn't seem too bothered that her and Connells left me and my partner without a working boiler over the Christmas period. Everyone I have spoken to about Connells has said how useless they are and I couldn't agree any more. P.S - Still waiting for my security deposit and they already have new tenants in the property! I'm sure if I'd have missed a rent payment you'd have been quick to call me asking where it was... Awful.
1/5
TrustpilotThieving & Fraudlant
I was renting a property through Connells and have recently left the property to buy a house. When leaving the property I requested my deposit back. Connells tried to claim money from the deposit for a property clean despite the fact I had left the property in a better condition than I moved in to 5 years ago and they have to pay for a property clean when a tenant moves out. I also had a cleaner clean the property. I requested the inventory report from the date we moved in to prove my point. The inventory report sent to me was dated 1 year and 3 months prior to me moving in the property and the name and signature which was supposed to be mine was forged on said document. Connells/the landlady tried to use this fraudulent document for financial gain and 3 months later they are still trying to blame a previously employee for the forged signature. I also made an overpayment by 1 month in rent which they have now accepted, however are trying to take a pro rata charge of 2 days from it. When I gave my 1 months notice I wanted to leave the property 2 days before the date they said I can leave because of the 'rent due date'. So this is now the second time they are trying to take money from me and still don't have am answer to the forged signature. My advice is avoid at all costs and make people aware of what they are like. The mortgage process was also awful, lack of contact and not calling back. In the middle of a process the mortgage advisor would go on holiday for 2 weeks and not even leave your case with another colleague. I was left without life insurance for weeks because the mortgage advisor hadn't sorted it properly and decided to go on holiday and not leave it with another colleague to sort. I hope Connells realise, I won't have someone forge my signature and get away with it
5/5
TrustpilotConnels helped sell my house and the…
Connels helped sell my house and the staff was remarkable. In particular Remi Jackson of connels in leicester office, and her colleagues, who were professionals, friendly and approachable. They worked very well as a team in getting my property sold.Thank you all very much.
1/5
TrustpilotThe worse estate agent
This estate agent do not know what they are doing on a day-to-day basis, issuing keys to your house where you are still living there and not informing you that the surveyor was calling around.Staff seem very uninterested in working for the interests of the customer , been rude , not using you given name, telling you that they have been working very hard ( which is what they are supposed to do ) also placing the phone down on you. Made 4 complaints on this service, still unknown what is happening about these complaints , as with the rest of the service it’s on hold ! Would never use them again and if people are wise they will not use them.
5/5
TrustpilotI would like to thank the Connells,especially Rebecca Nicholson.
I would like to thank the Connells team,especially Rebecca Nicholson.She worked very hard and got my parents a property very quickly.I appreciate her dedication and how patient she was.Even though my parents do not know english she did her best to please us.Highly recommend them.
1/5
TrustpilotRude call centre agent
I received a call from seemingly a call centre after initially speaking with a helpful chap in the Leamington office for a property i was interested in. I wasn't aware that my details would be shared for general sales calls, i only wanted to be notified for potential properties. The person who called me asked questions around my property, valuations, and mortgage options. On the latter point i said i was going to stay with my mortgage provider and port due to fees. She referenced reduced rates with other lenders, but i referenced we don't want to pay a £6,000 fee to our current lender. She then said "so don't you want to save money?" as though I'm some sort of idiot. I said that i doubt highly that a new lender could give me rates so preferential that the £6k would suddenly become irrelevant. Cheap sales tactics and frankly not the way to speak with potential customers.
5/5
TrustpilotJust wanted to say how great the…
Just wanted to say how great the Connell`s Mortgage Service Manager Ali was, he listened to what we wanted to achieve gave us the right level of advice with lots of options to consider and helped with the paperwork, nothing seemed too much trouble. 10/10.
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Questions about Connells Bedford
How many reviews does Connells Bedford have?
Connells's Bedford office has 1,612 reviews across 1 platform: 1,612 on Trustpilot (across the whole business).
What is Connells Bedford's rating?
Connells Bedford is rated 1.9 out of 5 across all 1,612 reviews.
Where is Connells's Bedford office?
Connells Bedford, 42 Allhallows, Bedford, MK40 1LN, MK40 1LN.
