Karl Tatler Estate Agents Bebington reviews

★★★★★ 1/5

Trustpilot

Shame I can't give a zero to Rachel & Rohan.

Suffice to say that it took 16 weeks to complete a sale which only had 3 in the chain. 1st time buyer at one end and new build buyer at the other end with the vendor, in the middle. Both the vendor of the property and the allotted sales progressor both worked for Karl Tatler. Huge conflict of interest here from these 2 'professionals???' who collaborated together as colleagues to delay, confuse, lie, stonewall and fabricate to enable the sale to progress to suit the vendors agenda. So obvious that they were working together as no consideration or negotiation whatsoever for our needs or wants it felt like their way or no way. Almost every query met with a 'NO' regardless, even down to the suggested completion date, which suited us, but had to be changed with a concocted fairy tale used as the reason and again being backed up by his colleague. All in all a very unprofessional and intimidating experience displayed by these two employees of Karl Tatler who caused much more stress than is needed during this already stressful time. There is much more to this but unfortunately it would take me far too long to type it all.(btw when we did eventually get the keys, the state of the house was a shock, absolutely filthy, no effort made to leave it clean, there was that much grease on the cooker & grill it could have floated across the channel, no bother)

GERALD · 22 September 2026

★★★★★ 1/5

Trustpilot

Awful Service

Unfortunately, the other 1 star reviews are correct. I was chasing for updates and kept just being told they will call me back for an update "tomorrow", which never happened. I told them I was living in a airbnb while waiting for the sales to complete and just needed to know if the chain had an end. They told me again they would call back tomorrow. That was 3 or 4 weeks ago and they only called me back today because I have had to pull out because I still have no idea where anything is up to. I had to arrange a house viewing with another property to get a call back before this. I really wanted the house we had the offer accepted for. I asked if they could ask the sellers if they could break the chain at the end of September, or if they would reduce the price to help with airbnb costs. They again told me they will do this "tomorrow" after they find out the chain details. Which never happened. So they don't communicate requests with the sellers either. I think the seller probably would have accepted as now they have to start again too. But they will never know and neither will I. It's such a shame. But without the agency communicating with me and being the middle between me and the seller, I have had no choice but to find a house with a different agency. Please be mindful and maybe speak to the property owners directly if you can so you won't get stuck like I did.

Ryu · 1 September 2026

★★★★★ 5/5

Trustpilot

I have just sold my property with Karl…

I have just sold my property with Karl Tatler Wallasey branch and I couldnt be more pleased with the service. Firstly Alex came out and went through everything in detail of how the process works, showing me other properties in the area that have recently sold and what was on the market that current time. Hannah was amazing with keeping me updated step by step and generally giving me updates and feedback from viewers. Lucie was great with putting me in intouch with all the correct contacts I needed, solicitors etc. And thanks for Kevin for sorting out my mortgage application which I needed to do twice. The whole team our just amazing from start to finish. Thank you.

Affra · 12 June 2026

★★★★★ 5/5

Trustpilot

Dan at Karl tatler was nothing short of…

Dan at Karl tatler was nothing short of amazing, kept us informed at every stage. We had to walk away from our first property (no fault of the estate agents whatsoever) but they were on hand to help with more viewings, give info on properties and helped us all the way to competition. Will be using them again for further purchases in the future. Thanks to Dan and the team!

Ryan · 26 June 2026

★★★★★ 5/5

Google

Very efficient, amazing service. Scott valued my house on Tuesday 27 of January, He then Instructed a surveyor to contact me and my property was surveyed on Wednesday, the 28th of January. Scott then returned to do the photos the following day and it was on the market the same day. I had viewings the Following Weekend and it was sold by the Monday less than a week after Scott first looked at it. A huge thanks to Scott, Shona and Leanne.

Will · 10 February 2026

★★★★★ 5/5

Trustpilot

A great experience with Carly at Karl Tatler

We’ve recently had an offer accepted on a property through Karl Tatler and wanted to say how fantastic Carly has been throughout the process. Buying a house can be stressful, particularly when there’s a bit of back and forth involved, but Carly has been warm, friendly and incredibly helpful throughout. Her communication has been excellent, she’s always made time to answer our questions and we’ve really appreciated how professional and approachable she has been. We’re absolutely delighted with the outcome and very grateful to Carly for all her help in getting us to this point. She has made the whole experience feel incredibly positive and it’s been genuinely lovely dealing with her. We wouldn’t hesitate to recommend Carly and Karl Tatler.

Mrs · 17 September 2026

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent from start to finish with our house sale. From taking the photos right through to the last day of handing our keys in all the staff were very friendly and professional. A special mention to Lydia who always kept us informed with feedback after the viewings and gave advice where necessary. I really don’t have any negative comments to make and would highly recommend the Greasby office. Moving home is indeed a stressful time but this team eased that stress for us and gave a fantastic service.

Sarah · 4 September 2026

★★★★★ 5/5

Trustpilot

From the moment I rang the Karl Tatler…

From the moment I rang the Karl Tatler Heswall office, I couldn’t fault their enthusiasm and exemplary service. The initial valuation was excellent the way Eleanor approached the visit was great she put myself and my wife at ease and explained the whole process to us. Arranging the viewing we were given plenty of notice. And passing onto the after sales team was smooth and faultless. My wife and myself would really like to thank Lisa for her friendliness and professionalism when we viewed properties through Tatler. Overall the experience was fantastic and completely hassle free. Steve and Debby.

Steve · 12 August 2026

★★★★★ 5/5

Trustpilot

Just sold my property in New Brighton

Just sold my property in New Brighton, Wallasey through Karl Tatler. Great experience throughout can't fault them, always professional, always helpful. We had Pippa come out and do our valuation and take photos, she did a really great job. I did multiple improvements on the house and Pippa came straight out took new pictures and updated the adverts. Lucy completed our viewings always really friendly, professional and well presented! Great first impression to viewers. I dealt with Hannah at the office in Wallasey for all things related to our house, always available and always offering great advice. Hannah was great in keeping us informed and finding us the right buyer giving us great advice that ultimately led to us getting our house sold! Also dealt with Natasha for sales progression who was great and offered advice on the finer details as the process progressed. Kev on the mortgage side brilliant throughout and Dan in Wallasey office who I rang many a times and was always really helpful.

Paul · 21 July 2026

★★★★★ 5/5

Trustpilot

What made my experience great?......

Q: What made my experience great? A: In two words...Amy Smith from the Heswall branch. Whether one is selling a property or buying, clear intercommunication with the chosen estate agent is of the essence. From the moment we first established contact, Amy has proved herself to be an excellent communicator who leaves cogent messages when I am not available. Amy's communications are understandable, and straightforward, unlike those who gabble and leave often incoherent babble. Amy is always unfailingly polite and strives to answer any questions professionally and speedily with her genuine helpful nature. Intuitive and self aware, Amy is undoubtedly a prized asset to Karl Tatler - long may she continue! Ros Wood

Ros · 15 July 2026

★★★★★ 5/5

Trustpilot

Dynamic agent, gets the info you need and is very professional

Inquired about a listed property and dealt with Morgan Trueman...what a breath of fresh air. Answered all of my questions in detail, and answered some questions that I did even think about asking. Some agents can come across pushy, but I did not this time. Morgan was very knowledgeable about the property (and others) and gave me some good insight into the local area. Clarity, brevity and relevance. What a credit to your organisation.

Steve · 13 August 2026

★★★★★ 5/5

Trustpilot

A great experience

I’m not usually one for leaving reviews, but I have to say I was thoroughly impressed with Karl Tatler. I recently sold my house through them, and the service I received from start to finish was awesome. Dan at the Wallasey branch was fantastic throughout the entire process. He was professional, approachable, and always happy to help. In fact, the whole team was excellent, communication was brilliant, replies were always quick, and I was kept informed every step of the way. I would particularly like to give a huge shout-out to Natasha in the Sales Completion team. Without her hard work and dedication, I am convinced my house sale would have fallen apart. She went above and beyond, chasing everything that needed to be done and even staying late to help get the sale across the line. Her commitment, determination, and willingness to do whatever was needed made all the difference. Buying and selling a house is an incredibly stressful experience, but the team at Karl Tatler made the process as smooth as possible. I wouldn't hesitate to recommend Karl Tatler to anyone looking to buy or sell a property, and I will 100% be using them again when it comes time to sell my next house. Thank you to Dan, Natasha, and the whole team for such an exceptional service. ⭐⭐⭐⭐⭐

Evan · 3 July 2026

★★★★★ 5/5

Trustpilot

Karl Tatler agency have been great in…

Karl Tatler agency have been great in helping find a suitable house. Particularly Dan who i think is from the moreton office. He is really knowledgable, gives great comparisons and info on the different properties we are interested in. Just great service all round. Can see he really enjoys his job and is a real credit to the agency. Thanks for all your help Dan.

Sophie · 9 September 2026

★★★★★ 5/5

Google

Excellent service from everyone involved in the successful sale of my house. Anna’s approach to the valuation process was highly professional and valuation suggestions were spot on. Her personal manner was very reassuring and she instilled confidence in Karl Tatler throughout the whole process. Lydia conducted the viewings and in the pre viewing interview put into practice all instructions from me regarding the viewing process. She was thorough and instilled confidence in the safety of my property. Neve was excellent as my property manager. Her customer service skills and personal approach were exemplary. She arranged personal meetings with me, conducted numerous phone calls and facilitated all procedures required to publicise my property. She is a gold coin in the purse of Karl Tatler. Thanks to this team my property was sold after two viewings and within a week of first exposure on Rightmove. Thank you all.

Sandra · 19 May 2026

★★★★★ 5/5

Trustpilot

We had a very pleasant experience with…

We had a very pleasant experience with Karl Tatler at the greasby office. We would like to thank Elyse, Jess, Lydia and macy. For helping us find our house they were very friendly and supportive throughout our sale. They went above and beyond to answer any questions we had. We would highly recommend them and will definitely use them again. Thank you. Julie and Barry.

JULIE · 24 August 2026

★★★★★ 5/5

Trustpilot

I recently bought a house off Karl…

I recently bought a house off Karl Tatler in Prenton I would just like to say how amazing they were from start to finish. Jack was fantastic very professional and went the extra mile. Sarah in sales progression was fabulous every task she said she would do she carried out. Their dedication and patience were next to none Thank you Mandy & Greg Chapman.

Mrs · 18 August 2026

★★★★★ 5/5

Google

I just wanted to take a moment to sincerely thank you and your team for all your efforts in helping me secure my new home. Your willingness to repeatedly put forward my offers without hesitation truly meant a lot, and I’m so grateful that it all worked out in the end. I also want to acknowledge how friendly and polite your entire team has been throughout the process, it made the experience even more pleasant. On top of that, I was genuinely surprised and touched by the lovely gift hamper when I collected my keys. That was such a thoughtful gesture, and I truly appreciate it. Thank you again for your exceptional service and support. I’ll be sure to recommend your agency to anyone looking to buy or sell a home in the future.

Monica · 10 July 2025

★★★★★ 1/5

Trustpilot

Absolutely garbage.

Absolutely garbage. It appears that unless you are selling with them and therefore you are paying them fees directly, they are not remotely interested in providing any kind of duty of care or professionalism towards you as a buyer. The sales progressor is either entirely out of her depth or just utterly lazy (I honestly can’t tell which) and was of absolutely no use to myself or the four agents below me. In fact, I’d go as far to say as I suspect she was a hindrance more than anything else. From the start, I was requested to provide updates and information on the chain below me (of which I had absolutely no knowledge what so ever because unlike her, I don’t have access to the back-end solicitor portals or contact details for other progressors.) I found her nearly impossible to get a response from and she actively refused to engage with any agent in the chain (she sat at the top) which made communication throughout the process impossible. Despite my offer being contingent on completion being carried out quickly, she seemed to take everything in her stride and weeks passed with very little urgency at all. Her seller took over two weeks to respond to my solicitor enquiries and when I chased for an update, all I’d really get was “well I chased him a week ago.” Time frames seemed to mean absolutely nothing until the very last moment when suddenly, it was battle stations and she was adamant everything needed to be done asap. When she wasn’t in, I’d speak to a colleague to chase and get very little back and on one occasion she rung me immediately back thinking I was the solicitor. On several occasions she spoke down to me or made snipey, needlessly defensive comments and refused to demonstrate any real form of empathy and urgency. When I explained I’d only just be sent the T1 forms as there had been a delay further down the chain, she sounded incredibly irritated and snapped “right so exchange won’t happen until next week then!” Given I’d been the one pushing for weeks to get this moving while she did nothing, I thought this was a bit rich. On exchange day I heard absolutely bugger all from the team to a) congratulate me or at the very least b) advise me on the next steps in collecting my keys etc. I in fact had to email them the next day to ask about this and was told that they’d “only just found out exchange happened.” Honestly, I call absolute waffle on that given the agent was invariably cc’d into all back and forth emails on that day. It was only then that I found out she was on annual leave so I suspect what happened was, no one was given a handover of priority cases and/or no one bothered to check. To clarify, the exchange date had been agreed well in advance and should have been on someone’s radar. On completion day (which was also moving day for all 5 in the chain,) again, no one in the office rang to touch base with me and explain what would happen or not happen should the monies not clear by 5:30pm. No one even updated me to say which monies had been confirmed, to reassure me it was all going ok. I find this irritating given everyone knew I was relocating 300 miles that day and not being able to get the keys would have been a real problem. I rang the office and was basically told “if you can’t get here by 5:30 and the funds have cleared, oh well.” No offer to discuss what would happen or how to mitigate this. It was very much a case of “your problem mate.” When I got confirmation (at a services around 4:30pm) that the funds had cleared, from my agent, I rung tatlers to ask if I could get the keys and was told they hadn’t received confirmation yet. I asked if they could chase to confirm this was ok as I was very close to the Wirral, and was told “yeah we will let you know when we get told.” Again, abject refusal to pick up the phone and do some “extra mile” type work. Fortunately, I was able to arrange collection of the key and the best bit of the entire experience was having them presented in this lovely box with a really nice key ring…..only for it to snap off less than 24 hours later. If ever there was a sign on the entire experience…..that was it! Absolute jokers 🤣

Sarah · 10 August 2026

★★★★★ 5/5

Trustpilot

Karl Tatler provided a professional efficient service

Karl Tatler Moreton provided a professional, efficient service from the beginning to the end of the sale of my late Brothers property. I was kept fully informed of the position every step of the way and nothing was too much trouble. My particular thanks goes to Jenna Sharp who provided an empathetic approach to the sale at a very difficult time for Myself and Family. Thank you Jenna!

Jennifer · 8 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service

The team at Karl Tatler Heswall have been brilliant. I was selling my deceased father’s property and had to do everything long distance. Despite this, the staff communicated constantly and kept me well updated. They were all extremely pleasant and clearly very good at their jobs. Kirsty was stand out in her professionalism and communication. Thank you, I would thoroughly recommend Karl Tatler.

Mrs · 13 July 2026

★★★★★ 5/5

Trustpilot

The staff were amazing

The staff were amazing Katie, nia , Rachel and team , sold and bought houses with them and can't recommend enough

Mrs · 15 September 2026

★★★★★ 5/5

Google

It's been a long time since we purchased a new property, but Scott, Shona and the team made everything stress free, from the home report to completion, we were kept updated. Can't thank them enough.

Linda · 10 June 2026

★★★★★ 5/5

Trustpilot

5 star Estate Agent Heswall

What a wonderful team at the Heswall branch. Katrina went above and beyond to get us a viewing quickly. Then we dealt with Alex, what can we say what a lovely gentleman. Kept us informed at every stage. Our overall experience so far as been 5 star. We wish all estate agents were as on the ball and polite as them.

Nick · 20 July 2026

★★★★★ 1/5

Trustpilot

Extremely disappointed with the service provided by the Karl Tatler Prenton office

I feel very upset and let down by my experience with Karl Tatler Prenton during the sale of my late mum’s home. I fully understand that, as I am not the executor, they must deal directly with the solicitor. However, that does not justify the lack of basic kindness, empathy, and respect, especially at such a difficult time and given my visual impairment. This has been an emotional process, yet I have felt ignored throughout. On one occasion, a staff member attempted to let themselves in without knocking and without any notice, despite it being obvious I was inside for a few minutes sorting through things as my trainers and white cane were outside the front door. This was entirely inappropriate and unacceptable. More recently, I was extremely distressed to learn that the buyer appears to have been given access before completion, with people already inside carrying out alterations. This is my late mum’s home, and it’s not how I wanted things to end. Overall, this has been handled with a lack of care, compassion, and professionalism. I would not recommend this office.

Ben · 17 June 2026