5/5
TrustpilotIwona has been our manager for many…
Iwona has been our manager for many years now and has done a fantastic job for us. We know our property is in good hands and well taken care of.
Trusted Agent profile · Bearsden
Rettie & Co Bearsden reviews
★★★★★
79 reviews across 2 platforms
165 Milngavie Road, Bearsden, G61 3DY
Rettie & Co's office in Bearsden, at 165 Milngavie Road, is rated 3.8 out of 5 across 79 reviews on two platforms, including 24 Google reviews rated 4.3.
Reviews
Every review we hold for the Bearsden office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI would not recommend working with…
I would not recommend working with Maria Ponte at Rettie in Edinburgh. Throughout our experience, her tone and manner were consistently condescending, and at times we felt as though we were being spoken to and treated like children rather than clients making a significant purchase.
5/5
TrustpilotA great experience
We have been letting out a property via Rettie for two years now. This was our first property we have rented out. Our portfolio manager,Jess, is just fantastic. She is proactive, committed to resolving issues for both tenants and ourselves and has great judgment. We are kept very well informed and guided expertly through all processes. Jess really cares about our property and also cares about us having fantastic customer service. We have no hesitation in recommending Rettie as a letting agent. They have made the whole process very simple for us and have dealt with any issues that arise. We feel very lucky to have Jess as our Portfolio Manager and recommend highly.
5/5
TrustpilotPure Class and excellence !
Have the delightful experience of work with and being supported by Stephanie Harkness and Pipa, who have gone above and beyond in supporting me in my tenancy. I can honestly say that the attention to detail and collaboration sets the bar from a client experiences.
5/5
TrustpilotAmazing Experience
We have just bought and sold a house through Rettie Kilmarnock Road and I honestly have nothing but praise for the Team. We received helpful and solid advice when selling and our house was sold within a couple of days of being on the market. Massive thanks to Grace who really went above and beyond.
5/5
TrustpilotSuper professional and helpful
Retties have helped us with several rentals of residential properties in Edinburgh over recent years and we have found them to be very professional. Iwona Wolinska in particular is very responsive and helpful in every way. We would highly recommend their rental department.
1/5
TrustpilotThe agents been very mean to cleaners
The agents been very mean to cleaners. I was the cleaner who done a lot of hard work for them. As far as I know they treating cleaners like the lowest class like we are no dignity and safety needed. When I cleaned a room with falling roof I simply concerned about the tenant’s safety so I asked if they have anywhere to live as the roof ceiling still got falling rocks on my shoulders. They then called my boss to educate me to mind my own business. Then I worked for them as the last job they had been advised their business everywhere outside of the building which got someone tried to scam us for goods inside of the property inside of the building one we cleaning for, they have blacked mailed us suggested that we are the robbers as we tried to remove rubbish from the house, then I noticed they are just a couple of criminals so I shouted them to back out they then took videos to send to rettie ,and then rettie viewed the video took by the criminals and sent to my boss directly never asked what was the cause of this. This agent has been extremely careless cold hearted to people like us who’s only trying to work the hardest and protect everyone’s interests. What I’ve noticed that they have a lot of ladies working in the office who just love to spread rumours and un testified informations to ruin everyone’s life when they can. avoid this agent, looks very corrupted with all the golden ladies in the office.
5/5
TrustpilotOur problem was quickly resolved by…
Our problem was quickly resolved by Rettie’s manager, who arranged for a contractor to fix the sudden water problem with our electric shower. The assistance was provided in a very friendly and professional manner.
1/5
TrustpilotDishonest company.
After renting a property for over 10 years, Rettie told me my property was being sold, so my tenancy had to end. Obviously, a very disruptive, upsetting and expensive time followed from me.
5/5
TrustpilotExcellent service
Having rented with Rettie for almost 12 months we have had extremely impressive and personable service from Jessica. She responds promptly and efficiently to any requests or queries about the property.
4/5
TrustpilotPositive experience
We’ve rented a property through Rettie for the past two years, and the portfolio management team has consistently been responsive and supportive whenever appliances or other items needed repairing or replacing!
1/5
TrustpilotRettie are the most unhelpful letting…
Rettie are the most unhelpful letting agency I have ever used.
5/5
TrustpilotKaren Crocket
Karen Crocket - Excellent property manager, Always prompt in returning calls and emails. Issues resolved quickly and always on hand when needed
2/5
TrustpilotI won’t be using this company to sell…
I won’t be using this company to sell my property. When I asked for a home report on a house I was looking at, I received a long-winded questionnaire that I had to complete, and I finally gave up. I want to use a company that will encourage interest from customers not put them off at the first hurdle.
1/5
TrustpilotDon’t trust Rettie with your property!!
Don’t trust Rettie with your property!! Short let my flat during the festival in Edinburgh through Rettie. I retuned to stained carpets and couch, damaged counter top and pots & pans. The kitchen was filthy including mold. The renter left empty toilet rolls, panties and condoms. Rettie didn’t have decency to let me know about the damage or repair/clean the flat. The level of disrespect for my flat from Rettie is unbelievable. Don’t use Rettie.
1/5
TrustpilotUnethical and not tenant friendly
I recently had an extremely disappointing experience with Retite and co Glasgow, and I feel compelled to warn others about their unethical practices towards tenants.From the outset, it was clear that this letting agent prioritizes profit over tenant welfare. It's apparent that they employ deceptive practices to exploit tenants financially and only protect benefits of their landlords. Considering the tenant demand is high they do not care about kicking someone out. THEY FORCED ME OUT despite paying rents for 3 years in a row as they wanted to increased the rent straight by £300 which was way above the gov guidance. I asked them for one months extension as it takes time to look for another property and they denied and said they will have an eviction order against me. How CRAZY that can be!!! A tenant who paid 3 years without missing a single payment and they couldn't let me stay an extra month till I could find a suitable place to relocate! Again protecting their own and landlords benefit!!They seemed completely uninterested in resolving issues or even acknowledging tenant grievances. It's clear they have no respect for their tenants and are more focused on serving landlords and maximizing their own profits.Adding to the list of grievances, the moving-out process was a nightmare. They unfairly deducted a significant portion of my deposit for "cleaning and repairs" despite the property being left in decent condition and when we got the end of tenancy cleaned from their OWN AGENCY CLEANERS. Attempts to dispute these charges were met with hostility and refusal to engage in any reasonable discussion.Overall, my experience with Retite and Co Glasgow Bath Street branch was nothing short of a nightmare. Their unethical practices, lack of transparency, poor communication, and disrespectful treatment of tenants make them an agency to avoid at all costs. I strongly urge anyone considering renting through Rettie and Co to reconsider and look for a more reputable and tenant-friendly agency. Save yourself the stress and find an agency that values and respects its tenants.
5/5
TrustpilotSo far so good with Edinburgh based…
So far so good with Edinburgh based Rettie. I have encountered very good professionalism and support from both viewing agent Fiona and front line telephone agent Mia in. Very grateful for their calm assistance, in understanding my support needs. Thank you. Currently interacting with property manager Ruby, who appears promising. I will upload review updates as things progress.
1/5
TrustpilotUseless
Useless. We travelled from the south of England to Edinburgh having been assured by one of their agents that properties were not let prior to all prearranged viewings having been undertaken. Firstly we received an email cancelling one viewing as too many people had been booked. I then noticed that a property for which we had a forthcoming 10am booking had been marked ‘let agreed’ on the On The Market app and on further checking saw that it had been removed from their own website. We received no notification and had to contact them to ascertain the position. It had been let. I emailed to clarify why we hadn’t been informed - no response. We then had a 4pm viewing at a different property. When my husband arrived for the appointment it had been double booked (for which there was no apology) and my husband had to view the flat in the company of two other people. Unsurprisingly I’ve still received no response to my email.
1/5
TrustpilotWe’ve been looking for a home for a…
We’ve been looking for a home for a while and Rettie has been by far the most unpleasant, worst agency to deal with as buyers. We’re now avoiding any houses/flats by rettie, we’d rather take longer finding a place than deal with them.
1/5
TrustpilotSending spam emails
They keep sending me spam emails despite me having asked them to stop.
5/5
TrustpilotMy property sale was in the capable…
My property sale was in the capable hands of Gavin Smith and Maz Purdie at the Wemyss Place, Edinburgh office. Their team got me through the process minimizing any stress which the seller can be faced with. I thank them for their professionalism and exceptional effort.
5/5
TrustpilotRettie West End
We found Rettie West End to be exceptional when selling in the West End. The whole team are extremely knowledgable of the area and the market so are able to give realistic and accurate advice which really helped guide us through a difficult move.
4/5
TrustpilotRettie Edinburgh - Kornelia Niedzieska, Lettings team
Have just let our property in Edinburgh for the first time.
1/5
TrustpilotAvoid at all costs for your own costs.
Well, we’re do we begin with Rettie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rettie & Co Bearsden
How many reviews does Rettie & Co Bearsden have?
Rettie & Co's Bearsden office has 79 reviews across two platforms: 24 on Google, 55 on Trustpilot (across the whole business).
What is Rettie & Co Bearsden's rating?
Rettie & Co Bearsden is rated 3.8 out of 5 across all 79 reviews, and 4.3 out of 5 on Google from 24 reviews.
Where is Rettie & Co's Bearsden office?
Rettie & Co Bearsden, 165 Milngavie Road, Bearsden, G61 3DY.
