Property Bureau Bearsden reviews

★★★★★ 5/5

Google

Rachel at Property Bureau has gone above and beyond for me so many times that I've lost count. In an increasingly corporate environment where the personal touch has been lost Rachel has kept me informed , under promised and overdelivered every time there has been something I needed her to do. There has been some complex situations and she has taken ownership and navigated through them every time. Can't say enough good things after having had some really less than satisfactory experiences with some other Agencies in the past. If you're looking for someone you can trust who will get the job done when you ask them and will always pick the phone up when you call then specifically ask for Rachel at the Bearsden branch.

Gregor · 14 March 2026

★★★★★ 5/5

Google

(Stirling Branch) - rented a property through them which turned out to be a long term tenancy. From taking over the property, during the tenancy to handing it back they were excellent to deal with always showing a very friendly but professional attitude and approach with any issues that arose which was made harder due to having a difficult landlady to work with. They managed the return of my deposit exceptionally well too. Thanks to Yvonne, Lorna and Mike and all the best for the future as i would highly recommend you to both landlords and tenants. Thanks Mick & Family

Mick · 14 January 2026

★★★★★ 5/5

Google

I recently bought a new property through Property Bureau in Bearsden, Glasgow, and the service was outstanding from start to finish. Lynsey was absolutely wonderful to deal with professional, friendly, and incredibly supportive throughout the whole process. She made everything feel stress-free and straightforward. I also want to mention Martin, who showed us around the property. He was so lovely and welcoming, and he really took the time to answer all our questions, which made the viewing experience genuinely enjoyable. Overall, I’m delighted with the service I received and would highly recommend Property Bureau to anyone looking to buy. They truly go above and beyond . Thank you Kate ❤️

Kate · 14 December 2025

★★★★★ 5/5

Google

Just a brief review to commend Cameron McNeill at Property Bureau Bearsden for his going beyond the call of duty in his efforts to sort out my local landlord registration and to ensure that all the required landlord documentation was updated. In addition he has arranged for a replacement front boundary wall to be built. All of this was done using Whatsap since Skype has been ended. Such dedication is a rare quality in an agent. But then the Property Bureau has always been well staffed by capable and polite people.

Christopher · 15 July 2025

★★★★★ 5/5

Google

I have been urgently looking for a rental to let over the last couple of months as my landlord unexpectedly decided to sell. During what could have been a really stressful time the Property Bureau girls were absolutely amazing. I dealt with Nicky, Lynsey and Jackie over a period of weeks and they were all so helpful and friendly and their customer service was second to none. Despite a property eventually being found elsewhere they provided me with reassurance the right flat would come along and even helped me look outwith their company. This is a testament to the Property Bureau and how they put the client and their needs first. Thanks for everything.

Emma · 14 April 2025

★★★★★ 5/5

Google

I have been dealing with the Property Bureau since 2017 for rental properties I have and would be happy to recommend their team to anyone looking for a professional organisation to deal with any size of rental portfolio. However I need to give special mention to Lynsey Pacitti who is an absolute credit to the company and has dealt with me for the last 7 years. Effortlessly professional at all times. All issues/problems are dealt with easily. She always been on hand to offer professional advice in how to deal with matters. This inspires great confidence that I am in the right hands. Based upon my most recent dealings with Lynsey, who came up trumps again, has inspired me to leave this review. Slightly unlike me as don't often do so. Thanks again!

Western · 14 April 2025

★★★★★ 1/5

Google

I had booked a viewing for a flat owned by this company. Turned up to the house 10 minutes early and waited until my appointment time. There was no-one in the flat and no-one waiting in their car to show me around. After failed attempts to phone, I finally got through to someone who was wholly unhelpful. Not only did they imply it was my fault for being late (I phoned after waiting 10 minutes passed my booking time), I was told that I should wait at the property and they would get in touch with an agent who would show me around. It's 5 hours later and Im still waiting for that call back. Totally unprofessional and uncaring service which costed me time and travel inconvenience.

Torran · 2 April 2025

★★★★★ 1/5

Google

We are renting with this company right now. I don't have the wrong company, we went to your Bearsden office to pick up the keys so we have the right listing that we are reviewing here. The fact that you say that you don't have my name on your records also shows the type of business you are running. Attached is a screenshot of the latest payment receipt via email from 'you'. Coming to the review - we intimated you of a mould issue in our residence months ago. Attached are some photos as evidence of what we are experiencing out of no fault of our own. Your contractors came once, did some exterior work that we weren't updated on and just left us in a limbo. Now we are living in one of your properties with growing mould and a serious health concern. We are calling you everyday for an update and still nothing concrete has been done. I absolutely stick to the 1 star review.

Nazia · 30 March 2025

★★★★★ 5/5

Google

Just rented a property using the Property Bureau in Airdrie and I can't fault Stefan and the team. From first viewing to signing the lease found them to be really helpful, professional, and quick to respond to my inquiries. The entire process was seamless and stress-free. Their dedication was much appreciated. Many thanks.

Richard · 14 December 2025

★★★★★ 5/5

Google

Thank you Paul M for making the experience of renting a property easy from start to end. I found you exceptionally personable when showing potential tenants around the lovely flat and having now left, very helpful in concluding the rental arrangements. Any staff member I dealt with throughout the tenancy have been quick to answer enquiries and very pleasant. Surely one of the best, if not the best property letting agents around.

Graham · 16 May 2025

★★★★★ 5/5

Google

I have rented my property out on more than one occasion through Property Bureau and always found the service excellent. Jackie, Lynsey and the team are very professional and hard working and to my complete satisfaction have rented my property within a week and at the price they recommended. I would not hesitate to recommend this company to other landlords.

Linda · 14 April 2025

★★★★★ 1/5

Google

Currently on day 11 of being homeless, was given the keys to a flat in the west end and assured it was ‘professionally cleaned’. Turned up to the flat and within 1 hour reported the obvious pest infestation and cleanliness issues to the letting agents. I have had to pay for a fumigation out of my own money after paying the landlord 3.8k upfront and being told that there was no pest infestation after they sent their own company out. I contacted an Independent contractor as I was dissatisfied with the conclusion there were no pests having found live larvae. They immediately identified a carpet beetle and larder beetle infestation. The letting agents repeatedly told me that the landlord feels she has spent a lot of money on the flat and doesn’t want to spend anymore and that she is a ‘really nice person’. They clearly rent out a lot of her properties and their hands are deep in her pockets. Landlord is KCA Property Ltd. Name: Caroline Clark. It took them 1 week to replace the mattress all the while they knew I was still unable to live in the property, which they informed me was ‘my choice’. Used hypodermic needles on top of cupboards, layers and layers of dirt. Landlord is refusing to give me any money back for the time I have not been able to reside in the property due to the issues that are still ongoing. They will not respond to you on Mondays and they tend to leave you hanging for the weekend as a tenant. The lack of communication is astounding and I had to turn up to the office in person as they had no one available to fix the issues over email. Do not rent from them. I am currently over 4k out of pocket and still spending money to compensate for my lack of accommodation.

Sally · 14 April 2024

★★★★★ 5/5

Google

Five stars are not enough to rate this absolutely outstanding company. Having worked with the Property Bureau as a property owner for 12+ years each and every member of staff have been professional, efficient, hugely helpful in every aspect of the journey. Paul project managed a full refurbishment, new kitchen and flooring. Nothing was too much trouble. He is very familiar with all aspects of managing the property and the legal process for tenants and landlords. Andrew and Lynsey were equally outstanding in the service they have provided in securing a sale of the property. I would highly recommend Property Bureau if you are considering renting or selling a property. They are the definition of outstanding customer service from start to finish. 10/10⭐️

Wendy · 14 April 2024

★★★★★ 1/5

Google

I have to say if you ever speak to a female called Rachel at Bearsden she is the most condescending person I have ever spoken to in my life. She definitely got a fail at the school of charm. Maybe Alan Burke might want to have a chat with how she comes across and it’s definitely not professional by any means! Will be doing my business elsewhere!!

Danika · 14 February 2026

★★★★★ 5/5

Google

Fantastic letting agent. Handled everything for renting my flat professionally and efficiently. Paul and Jackie were fantastic and answered all my questions and kept everything running smoothly. Had the flat rented with a happy tenant the same week the advert was posted. Can’t recommend highly enough!!

Stewart · 14 April 2025

★★★★★ 5/5

Google

Great service! Jackie was amazing from the start accommodating visit times, to then processing the paperwork. We've been in 2 weeks, any issues or queries we had with the property has been dealt with quickly. Thanks a mil Jackie, Paul, Dustin and team!

Karen · 14 April 2025

★★★★★ 5/5

Facebook

Thank you Paul M for making the experience of renting a property easy from start to end. I found you exceptionally personable when showing potential tenants around the lovely flat and having now left, very helpful in concluding the rental arrangements. Any staff member I dealt with throughout the tenancy have been quick to answer enquiries and very pleasant. Surely one of the best, if not the best property letting agents around.

Graham · 15 May 2025

★★★★★ 5/5

Google

This is, without a single doubt, the best letting agency I have ever come across (and there have been quite a few!). Their communication, attention to detail, kind approach, organisation and urgency to support have consistently been five stars! I couldn't fault a single thing and I am truly grateful for the support and dediction throughout!

Joanna · 14 February 2026

★★★★★ 1/5

Google

I spoke to a member of staff at your company called Rachel who was patronising and arrogant. I would not rent or buy a property from your company if that is how your employees treat people on a daily basis.

James · 14 March 2026

★★★★★ 1/5

Google

This estate agency has no work ethics. They did false advertising of properties online during covid. They showed me a video of the flat I rented where the state of the bathroom wall was conveniently left out. I was not given the opportunity to have a viewing of the flat due to covid restrictions. I was only informed of an issue with the bathroom wall after I had already signed the tenancy agreement. They took two months to bring the contractors to repair the bathroom wall which had a massive leak. There was mould all over the wall and a terrible damp smell. This was partially hidden behind a wet wall. After the repairs started the bathroom was basically a construction site with no sink and no warm water. They still stated: "our property is not considered to be uninhabitable". They did not want to provide an alternative accommodation during the repair despite me paying £600 rent for 1 bedroom flat. The way how they treat tenants is a total disgrace. It has been a very distressing experience. If you are reading this please believe me when I say these people are not trustworthy.

Maria · 14 April 2021

★★★★★ 5/5

Google

As a landlord, I can’t fault the Property Bureau. Their communication has been excellent, their standards consistently high, and they’ve always been professional and efficient to deal with. I’ve felt well supported and kept informed at every stage. I wouldn’t hesitate to recommend them to other landlords or tenants.

CAROL · 14 November 2025

★★★★★ 5/5

Google

I would like to thank the staff at Property Bureau for the professional service they have provided for many years and would recommend them for any future landlords or selling services.

Liz · 14 February 2026

★★★★★ 5/5

Google

A really great experience where the team did a very professional job and I achieved a higher than expected sale price. Linsey in the Bearsden office really went the extra mile for us when selling our property in Lenzie, we thoroughly appreciated the effort which was above and beyond. I would recommend anyone selling their home to consider The Property Bureau.

John · 14 April 2025

★★★★★ 1/5

Google

HORRIBLE EXPERIENCE! I would give 0 stars if that was an option. I was a tenant with this letting agent and they ripped me off. Very unprofessional and very money minded. They do not care about the tenants experience, they’ll go to great lengths to fabricate evidence and get money out of your deposit. Please STAY AWAY if you value your time and money. The house I got was given in a bad condition and even after repeated calls they would not clean or fix the problems. Had to do it myself. In the end they charged me £550 for “cleaning”. To add to all this, they did not even bother to do the checking on my tenancy end date. They took their own time to visit the property and did it in my absence. They even asked me to leave the keys in the mail slot which is very dangerous. If they had been serious about their job they wouldn’t do this. I think we can all safely agree that the tenant should be present during the inspection of the property. I’ve got email correspondence of the same. They just needed money out of my deposit and they got it. Pathetic excuse for a company.

Suraj · 14 April 2024