Trusted Agent profile · Beaconsfield
★★★★★
1,430 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
TrustpilotDenise Hurn Basingstoke Branch Romans
Denise Hurn. Basingstoke branch....I let my house through Romans Basingstoke. I live in the East Midlands, so I require an agent that can manage my property without the necessity of attending the property. This week the tenants have changed. The house was cleaned and defects repaired. Very well done. Thanks Romans.
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotChloe Chicaviro has been very helpful…
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
5/5
TrustpilotDenise has been very helpful with some…
Denise has been very helpful with some issues in my flat. She is always very attentive and patient in our calls, always trying her best to help.
5/5
TrustpilotRomans Bracknell
I have been a tenant with Romans Bracknell branch for the past 2 years great service provided throughout recently needed some help to find other accommodation and I have to say Charlotte Walker one of the lettings agents has been amazing really understanding of my current situation and has remained in contact the whole time highly recommended
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotKimberley Garcia Jones of Reading office
I have been renting my home with Romans for several years now and Kimberley has done a wonderful job of looking after my property and keeping me informed throughout these years. She has been dynamic, proactive, and efficient in everything she has done.I highly recommend her.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from start to finish
From start to finish Romans were extremely helpful professional and informative. They explained thoroughly anything I wasn’t sure of and made the whole rental process very smooth indeed. I had most contact with Antony and Meenu from the Reading early branch and they certainly made our first rental experience a great one. Highly recommend this branch.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotSam was so helpful guiding us through…
Sam was so helpful guiding us through the renting process. He took his time to explain every step of the way.
5/5
TrustpilotGreat service from Chloe Chikaviro
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotThough Life Legal may have been cheaper…
Though Life Legal may have been cheaper than othersolicitors I was not really happy on how they functioned.Though my money was paid quickly I would like to have had a paper copy of the expenses discounted as according to what I was told it varies to what I was informed.
Dear Geoffrey, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotNice experience viewing a house
We had a great experience viewing a house with Saffron. She was very professional, had good knowledge of the house and was really nice.
Dear GretelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotThey don’t care about people.
They don’t care about people.They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.This is the office in Tilehurst.I do not recommend.
5/5
TrustpilotGreat service from Romans, thanks Ceri and Kim…
I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMark was very helpful in finding us…
Mark was very helpful in finding us great tenants very quickly. Thank you very much.
5/5
TrustpilotJessica is always professional and very…
Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.
5/5
TrustpilotSo helpful
Can not fault Romans they helped my family get a new home extremely quick when our old landlord decided to sell up, we will be forever greatful especially to Nathan who was professional when doing our viewing and very helpful keeping us updated whilst waiting for our tenancy to start. The documents leading up to the tenancy were easy to understand and great how you can see where your progress is!
5/5
TrustpilotJonathan Randall has been really
Jonathan Randall has been really helpful in sorting out our new tenancy, communication has been quick and clear, thank you Jonathan!
5/5
TrustpilotWe have had a wonderful process thanks…
We have had a wonderful process thanks to Jonathan Randall. Thank you Romans Wokingham.
5/5
TrustpilotMya Bradford has been exceptional…
Mya Bradford has been exceptional thought the whole process and made it very smooth and easy, would recommend!
5/5
TrustpilotStacey COWAP has managed our property…
Stacey COWAP has managed our property portfolio for over 20years. In that time she has supervised any maintenance required, ensured all bills are paid promptly and monitored the building landlord’s compliance. The tenants are happy, we are happy and she deserves full recognition
Dear Robert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCustomer service
The customer service is exactly what you need. Straightforward and professional! Kim Stockley specifically who helped me with my issues was superb.
Dear LintonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
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