Trusted Agent profile · Beaconsfield
★★★★★
1,430 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
4/5
TrustpilotVery good
Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.
Dear VishnuWe are very happy we could provide you with a positive customer experience. We have taken on board on your comments regarding the manager call backs.Kind regardsCustomer Care Team
4/5
TrustpilotRomans
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.
Dear Nicola, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotVery professional
Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!
Thank you Cristian! I really hope you love your new home. Saffron
1/5
TrustpilotWas considering transferring properties…
Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotFirst experiences with Romans
Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotSpoke to one of the agents Shannon Cox…
Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.Gunjan.S
Dear Gunjan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHELPFUL AND EFFICIENT
The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a viewing recently with Saffron
Had a viewing recently with Saffron, was great, all our questions were answered and the viewing was good
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotRomans are the worst letting agent in…
Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.
Dear Dan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectatio n in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFirst impressions of Romans Aldershot…
First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication
Dear Mrs ECustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotHassle free management
I have just sold my flat but throughout the period renting it out Kimberley Garcia Jones has always been a very helpful manager and all in all the management process made things relatively hassle free for me. Thanks.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShocking Customer Service.
Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!
5/5
Trustpilotviewing
Today I had a viewing with Saffron. She is one of the best agent's I've seen. She's so kind and really helpful.
Dear DafneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorst experience with an estate agent ever!
Recently purchased a property through Romans Basingstoke, and it is the worst experience that we have ever had with an estate agent. Agents at the branch were unhelpful and only favoured the seller. We are so unbelievably pleased to be rid of Romans and will never do business with them again.
Dear CandiceWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
TrustpilotDonna-Marie Brant is doing a great job
In the last month Donna-Marie Brant of Bracknell branch of Romans replaced Lisa Fazal to manage our property.For years we really struggles with Lisa and our patience were tested to the limit. We complained but got stuck with her. The recent dealings with Donna-Marie make me realize what a good property manager can do. She is ten times better and far more professional. This is what I wrote to her:“Thank you so much. Your assistant is most helpful and we really appreciate your effort & efficiency.RegardsGeorge Li”
2/5
TrustpilotCommunications and contract management was poor
Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)
5/5
TrustpilotI would like to state how pleased we…
I would like to state how pleased we are with the support and customer care we always receive from Stacey. Without fail, Stacey supports us in the management of our property portfolio. She is always attentive, efficient and a delight to work with.
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans have been both efficient and…
Romans have been both efficient and really effective from the start of notification given to sell the property
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAmazing experience
Amanda and the Team were very swift, professional and helpful during the entire process.Thank you
Dear AdedejiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAmy and Saffron are wonderful hosts
Amy and Saffron are wonderful hosts; they were responsive to my calls, helpful when I needed them to be, and on time when it came to picking up the key. They are excellent representatives of the Romans.
Thank you Mathew for leaving us both a review! We really appreciate it :)Amy and Saffron
1/5
TrustpilotSpam
Unprofessional and they spam you with emails which will never stop even if you try to unsubscribe.
Dear Rameez Kaleem,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotLisa Fazal in Bracknell Property Management
Over the past years my wife and I have been ably supported by Lisa FazaI at Romans Bracknell. As landlords, we have always found Lisa entirely professional, competent and very easy to work with. Lisa has made our job of managing our rental property considerably easier. Thank you!
Dear Gregory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat and responsive staff
I was moving to Bath from Tokyo, and despite being so far away Romans made the process of applying for a tenancy and contracting very smooth. We were working with Amy from Romans and she was always super responsive and helpful with anything we needed. A great experience, I would definitely go through Romans again.
5/5
TrustpilotI have been a resident for nearly 4…
I have been a resident for nearly 4 Months, during which short time I have had some problems with various parts and Equipment in my Apartment !Nevertheless Pooja has always very Promptly Managed and Organised these matters.Well done Pooja !!Brian Little 11 TudorCourt
Dear Brian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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