Trusted Agent profile · Beaconsfield

Romans Beaconsfield reviews

4.1

★★★★★ Great

1,430 reviews across 1 platform

13 The Highway, Station Road, Beaconsfield, HP9 1QQ

Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.

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1,430

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Reviews

Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Lettings with Romans

I have been renting my property with Romans Reading since 2012 and through out this time I have always found the team to be well organised and effective as well as reliable and professional . They have always provided an excellent service and been quick to respond to any quires.

Louise · 7 December 2022

Agent replied · 19 September 2023

Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Romans aldershot

Please beware di not let this company deal with your rental property I did the tenant trashed my house and Romans no deposit scheme means if the tenant don't agree she has 30 days to respond it goes to arbitration so it's all on the tenant side Romans did not manage the property properly either money for nothing awful customer service re the damage as well

Julie · 15 February 2024

5/5

Trustpilot

Excellent customer service

We recently moved into our new house and had a positive experience with Romans, particularly with our property manager Kimberley Garcia. She is providing an excellent customer service, always being polite and promptly actioning any repairs that needs to be done. We feel very well looked after! J&L

Giusy · 10 February 2023

Agent replied · 19 September 2023

Dear GiusyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Always on the ball from day one

Always on the ball from day one, responding quickly, keeping us informed and the process moving

Anthony · 19 December 2024

Agent replied · 25 December 2024

Dear AnthonyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Good service

Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.

Shilpa · 20 October 2024

Agent replied · 25 December 2024

Dear ShilpaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kimberley and Wendy a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

They are the best far away

They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.

Emil · 16 August 2024

Agent replied · 24 August 2024

Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Amy has been an absolute delight to…

Amy has been an absolute delight to deal with, making everything stress-free and easy to do

Stef · 20 March 2024

5/5

Trustpilot

Good service

I enjoyed my experiences in renting a house this time. The house is in good condition and on convenient location. Sam served us to view it twice with patience and explained in details and negotiated some rent reduction for me. Will try Romans with first priority in future.

Gavin · 31 January 2023

Agent replied · 19 September 2023

Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans did their thing!

Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.

MARSHALL · 4 June 2022

Agent replied · 19 September 2023

Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Lewis Debb's excellent service

Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.

Kewmars · 14 May 2024

Agent replied · 19 June 2024

Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

A great team …

The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team

Lewis · 5 October 2022

Agent replied · 19 September 2023

Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany

5/5

Trustpilot

Very good service

We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online

Jayne · 19 August 2023

Agent replied · 19 September 2023

Dear Jayne HardakerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Continued Professionalism.

Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.

Harish · 21 August 2022

Agent replied · 19 September 2023

Dear Harish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

**** DO NOT TRUST THIS COMPANY ****

**** DO NOT TRUST THIS COMPANY ****Extremely bad service received especially from Stacey Cowap (property manager) they lie and are completely dishonest to try and keep your deposit money, if your are thinking about renting with them would strongly advise to think again and perhaps go with another more honest company who would less likely try and steel your deposit

Tabby · 7 June 2021

Agent replied · 19 September 2023

Dear TabbyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

1/5

Trustpilot

Don't bother

Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.

Lauren · 4 August 2021

Agent replied · 19 September 2023

Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team

5/5

Trustpilot

Excellent service

Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!

Len · 26 January 2024

5/5

Trustpilot

Superb service from the team at Romans…

Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.

Sue · 22 March 2022

Agent replied · 19 September 2023

Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great property manager!

Denise has been my property manager for 3 years and what a fantastic one indeed. All queries responded to quickly and always at the end of the phone!

Abbie · 18 May 2023

1/5

Trustpilot

Sending me junkmail through the…

Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.

Chad · 9 February 2023

Agent replied · 19 September 2023

Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Andrei Csomortani - Lettings

We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!

Max · 19 October 2022

Agent replied · 19 September 2023

Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

It is an absolute pleasure dealing with…

It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.

Gaurav · 3 March 2023

Agent replied · 19 September 2023

Dear Gaurav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Friendly Professional and Tailored service

Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!

Adam · 28 January 2023

Agent replied · 19 September 2023

Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Swindon review

I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.

Dave · 6 February 2024

5/5

Trustpilot

Mark , Steve and Nathan

We are very grateful to Mark, Nathan, and Steve.Everyone at Romans Tilehurst welcomed us very warmly.We highly recommend them.Thank you very much.Claudio and Jessica

Cláudio · 26 July 2024

Agent replied · 24 August 2024

Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

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