Trusted Agent profile · Beaconsfield
★★★★★
1,430 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
4/5
TrustpilotVery helpful and supportive
Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.
Marina, Thank you very much for your kind review. Thanks, Amy
5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighlighting the work of our current property manager, Luke Roberts, Romans Wokingham Branch
We want to highlight the work that our Property Manager, Luke Roberts is doing. The one thing we as landlords want is a representative who keeps us informed about what is going on and gives us the best advice when there is a problem. We have found over the last period of time since Luke has been our manager that he fullfils our rrequirements excellently.
5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
5/5
TrustpilotGood valuation. Proactive viewings.
I chose Romans Maidenhead because I felt that their valuations were more realistic and closer to market expectations. We then got to offer within 6-7 weeks which we thought was very good given the unpredictable market conditions. I found Warren, Peter and Jacob to be of good character, persistent in getting qualified viewings and demonstrating a clear understanding of the local property market. I would have no hesitation in engaging Romans again in the future.
Dear David,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotZero stars to be clear
Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.
Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic service from Farnham Branch
Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.
Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Basingstoke
As this was my first interaction with estate agents, I found that Ben Plowman bought an enery and outlook that the others seemed to lack. He has been very understanding to our circumstances and has kept us well informed. I would have no hesitation in recommending the team at Romans Basingstoke to anyone looking for a quality estate agent.
Dear D Veale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans rental and management services
Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.
5/5
TrustpilotRomans property Agency is the best…
Romans property Agency is the best services in Reading base my experience during I was looking for the house to rent ..5***** I recommended if anyone looking for the house don’t forget to visit Romans state Agency in Reading RG1 Thanks to all the stuff for your kindness to help me I’m moving to the new house tomorrow 🙏🙏
5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are by far the best estate agents around!
Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional Service
The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.
5/5
TrustpilotI'm personally really happy with the…
I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett
5/5
TrustpilotNathan
Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .
5/5
TrustpilotJarred was excellent, would highly recommend Romans
I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much
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