Trusted Agent profile · Battle
★★★★★
73 reviews across 2 platforms
68, High Street, Battle, TN33 0AG
Batcheller Monkhouse's office in Battle, at 68, is rated 4.8 out of 5 across 73 reviews on two platforms, including 64 Google reviews rated 4.9.
Every review we hold for the Battle office, from every platform, shown as written. First names only.
5/5
GoogleI couldn’t recommend Batcheller Monkhouse more highly. I’ve known them for over twenty years and trusted them completely with the sale of my home, they exceeded all expectations. Their market knowledge and professionalism is outstanding. The sale was handled with discretion and care. If you’re looking for a high-end estate agent you can trust, look no further.
5/5
GoogleExcellent friendly efficient service. Really knowledgeable and extremely helpful staff. Huge thank you to Carl Underhill for all his help and kindness throughout the sale of our property. Highly recommended thank you.
Hello Debbie, thank you for your kind words and 5 star review! We are thrilled you had a great experience with us. We will share your review with Carl and the Battle team. If you require any further assistance, please do not hesitate to contact us.
5/5
GoogleWe were both very happy with the service from Lisa leading up to the sale of Springfield Cottage. She was always very communicative with the sale, and the various different stages and good personal service. We would use Batcheller Monkhouse again.
Thank you for taking the time leave us a 5 star review! We are thrilled you had a wonderful experience with Lisa and our Battle team.
5/5
GoogleBrad Caines was the most helpful estate agent I’ve ever met. Informed and knowledgable but also really zeroed in on what we were looking for. Excellent.
5/5
GoogleVery efficient and knowledgeable. We found the staff to be very respectful and would highly recommend for the sale of your property.
Hello Nicky, thanks so much for your review. We are glad you felt supported throughout the sale and really appreciate your recommendation.
5/5
GoogleBrilliant Brad! Not your usual estate agent. Very knowledgeable about the properties he shows. He listens well to our requirements, despite them possibly a little muddled. He’ll find us our perfect forever home…
Hello Sue, thank you for leaving us a review! We are thrilled you had a great experience with Brad and our Battle team. If there is anything else we can help you with, please do let us know.
5/5
GoogleThank you to the team at Batcheller Monkhouse,Battle. 1st class service and very professional
Thank you Glenn for the 5 star review!
5/5
GoogleA very professional business, good communication and honest advice. They are great at getting the job done , matching sellers with buyers. Trust them , they have been doing this for years and great at it . Thanks
1/5
TrustpilotTENANTS & LANDLORDS AVOID THIS AGENCY AT ALL COSTS.
Batcheller Monkhouse are not to be trusted. They knowingly rented a house with mould growing in every room, toxic carcinogenic black mould on most window sills, airborne mould spores, moisture, damp + humidity issues, which had flowing water into the walls under the house that had never been professionally cleaned for 20+ years to an asthmatic who they knew was an asthmatic. The tenant requested a house without mould issues due to health concerns and alerted the agent prior to viewings - this was ignored..The agent in question is Clare Sheffield. After reporting respiratory issues after the first night nothing was done to rectify this after one month. The tenant suffered considerably due to this hideous agencies priority of money over their tenants health. Again, Clare Sheffield was managing the rental. Now Batcheller are aiming to profit from my misfortune. TENANTS & LANDLORDS AVOID THIS AGENCY AT ALL COSTS.
5/5
GoogleVery efficient. Finally managed sale in a very difficult market.
Thank you Barry for your 5 star review!
5/5
GoogleBatcheller Monkhouse sold my mother's house for us. Throughout the whole process they were always helpful and communicative and did an excellent job selling her house. I would definitely recommend them to anyone planning on selling their home
Hello Phillip, thank you for taking the time to leave us a review! We are thrilled you had a great experience with our Battle team. If there is anything else we can help you with, please do let us know.
5/5
GoogleReally brilliant experience from start to finish - it has been an absolute pleasure working with the team at BM over the probate sale of a much loved family home. Very professional valuation, excellent marketing, brochure and photographs and over 50 viewings leading to successful completion. A huge thank you to everyone involved!
Hello Linda, thank you very much for taking the time to share your positive experience. Our team works hard to provide excellent service, and it is always rewarding to receive such kind feedback. If there is anything else we can do for you, please do not hesitate to contact us.
5/5
TrustpilotBeen house hunting for two years signed…
Been house hunting for two years signed on with many agents in local offices all across southern England. Some hardly ever sent us likely properties whereas Batcheller Monkhouse have proved by far the best at regular, relevant communication (some agents sent us the strangest houses labelled “your property match”).
5/5
GoogleWe would highly reccomend Kim at Batcheller Monkhouse who went above and beyond in assisting us with the purchase of our new build house. Great all round service and communication.
Hello Keri, thank you for taking the time to leave us a review! We are thrilled you had a wonderful experience with our Battle team. If there is anything else we can help you with, please do let us know.
1/5
TrustpilotTENANTS & LANDLORDS AVOID THIS AGENCY AT ALL COSTS.
The list of complaints about this company is so long that it would not be appropriate to give them all here. I have written 3-4 pages to the Property Redress Scheme along with multiple photographs as evidence and have just received notification that the complaint was ‘declined’. I am considering taking this to the Small Claims Court.Interestingly the agent in Battle that was in charge of lettings who I dealt with was Clare Sheffield who solicited me to change from my existing agent in charge of lettings and interestingly was mentioned in the last complaint with the same heading. She appears to have now left within weeks of my complaint but personally I would not go near this company who in my view are only interested in getting their maintenance fee and not fulfilling their contractual obligations.In summary there is evidence that they are freely economical with the truth to cover their failings to exercise due care for their contracted customers. The quarterly inspections are not carried out with care and the Exit Report company was deficient if not negligent leaving out multiple items when cross checked with the first report before possession.I wish I had read the Trust Pilot reviews before switching to them.
5/5
GoogleWe are so pleased that our sale when through successfully recently with Batcheller Monkhouse. We have had a great relationship with the staff there for over ten years since we bought the property through them. Great advice and support. Thank you.
Hello Ruth, thank you for leaving us a 5 star review! We are thrilled you had a wonderful experience with us. It was a pleasure to work with you. Wishing you all the best.
5/5
GoogleJust wanted to say batcheller monkhouse have been fantastic and very knowledgeable! Listening to our property needs and finding us a suitable property! Lisa and Carl have been a pleasure to deal with.
Hello Michelle, thank you very much for taking the time to share your positive experience. If there is anything else we can do for you, please do not hesitate to contact us.
5/5
GoogleEverything handled very professionally. Buyer found quickly and house sold within a few months at a good price. We were always informed promptly about any developments and changes.
Hello Jacky, thank you for taking the time to leave us a review! We are thrilled you had a great experience with our Battle team. If there is anything else we can help you with, please do let us know.
5/5
GoogleInformative, attentive, professional service. Batcheller Monkhouse earned their fees.
5/5
GoogleIt is a pleasure dealing with a firm of estate agents that understands the problems of selling a property and has the ability to be able to deal with them my I would thoroughly recommend batcheller Monkhouse to anybody considering selling
Hello Simon, thank you for leaving us a positive review. We are thrilled you had a wonderful experience with us, it was a pleasure to work with you. Wishing you all the best.
5/5
GoogleClare Sheffield and her team have been excellent. We are a tenant and they have been very helpful whilst at the same time looking after the Landlord’s interests in a proper manner. I would certainly use them again either as a tenant or a landlord.
1/5
TrustpilotDisgraceful business. No sense of safeguarding what so ever.
Instead of kindly writing me acknowledging the red flags I raised regarding my grandads farm sale. (Ongoing family issues in which my vulnerable grandad is being bullied). Instead of looking into the situation, or writing me, they removed my comments and blocked me. Instead of worrying about the money you can make off a 2 millions farm sale maybe your staff should be trained more in safeguarding of vulnerable people. Disgusting.
5/5
GoogleWe can heartily recommend the Battle branch of Batcheller Monkhouse if you are planning on puting your house on the market. Wendy, Lisa and their colleagues worked tirelesly to sell our house during the very slow market in 2018/19 and were always so friendly and encouraging, with a very satisfactory result. The Hodges family
Thank you for taking the time to review our service. Batcheller Monkhouse
5/5
GoogleThanks for all your excellent and attentive support!
Thank you Julia for taking the time to leave us a review. If there is anything else we can help you with, please do let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Batcheller Monkhouse's Battle office has 73 reviews across two platforms: 64 on Google, 9 on Trustpilot (across the whole business).
Batcheller Monkhouse Battle is rated 4.8 out of 5 across all 73 reviews, and 4.9 out of 5 on Google from 64 reviews.
Batcheller Monkhouse Battle, 68, High Street, Battle, TN33 0AG.
