Trusted Agent profile · Bath and North East Somerset
★★★★★
285 reviews across 2 platforms
4 Wood Street, Bath, BA1 2JQ, Bath and North East Somerset, BA1 2JQ
Knight Frank's office in Bath and North East Somerset, at 4 Wood Street, is rated 4.9 out of 5 across 285 reviews on two platforms, including 150 Google reviews rated 5.0.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team
5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna
5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
Hi Ms Chang, Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service. Best regards, Ava
5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Hi Lilian and Andrew, It is always a great pleasure to help. Thank you very much for your continued support! Best regards, Ava
5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Dear Lauren, Thank you so much for your kind words. It was our pleasure to help you with your move into your new home! If you need anything else property related in the future please don’t hesitate to contact us. Katie and Lana
5/5
GoogleOur experience working with Sam at Knight Frank in Bath has been just perfect. We have been managing a probate sale with the various complexities and chose Knight Frank (and ultimately the wonderful Sam) to manage the process for us. Sam went the extra mile in the process inc checking on the house and even helping us with recommendations inc how to maintain our property until it was sold. The experience has made simple in the circumstances and Sam’s light hearted but very professional approach has made the process a joy. I’d recommend KF to anyone wishing to sell their home with care and love:)
Thank you so much for your kind words and thoughtful review. It was truly a pleasure to work with you both on the sale of your property, and I’m delighted to hear that we could make the process as smooth and stress-free as possible during what can be a challenging time. Wishing you all the very best for the future, and thank you again for choosing Knight Frank. All the best, Sam.
1/5
TrustpilotShocking
Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!
5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Dear Martin, Thank you so much for your kind words and continued support. It was a pleasure assisting you once again. I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours. We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future. With best wishes, Robert Lerner Head of Hampstead Lettings
5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Hi Michelle, Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly. Best wishes Sarah and the Knight Frank South East New Homes team
5/5
GoogleAbsolute pleasure purchasing a house with Knight Frank, Sam Daniels was superb from start to finish, answering every question and query , nothing was too much trouble a real breath of fresh air, it’s made our transition to our new home so much easier
Hi Nick, Thank you so much for taking the time to share such a lovely review, it really means a lot to me and to all of us here at the office. I’m so pleased to hear everything went smoothly, and that I could help make the move easier for you. It was an absolute pleasure working with you from start to finish. Wishing you all the best as you settle into your new home, if you ever need anything down the line, just give me a shout. Thanks again, Sam and the Knight Frank Bath team
5/5
GoogleOur experience with Francesca at Knight Frank was phenomenal. It was extremely emotional for us to sell our late mother's house and a house we had so many extraordinary memories in. Francesca not only dealt with everything to do with the sale beautifully but also was so sensitive to our emotions during the process. The entire transaction was flawless and her support and guidance was hugely appreciated. We attained a truly great price, the perfect purchaser and a seamless exchange and completion. The house sold on day one! We just knew Francesca would find the buyer and she did immediately and it has now all gone through. Thank you to Francesca and her team for being brilliantly on it, and hugely helpful throughout the entire process. Flawless, classy, and very intelligent agenting!
Thank you so much Grant, it was wonderful working with you both, and so beautiful how the stars aligned to find the perfect buyer who your mother would have taken comfort with being its new custodian. Kindest regards, Francesca.
5/5
TrustpilotSelling in a tight market
Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale
Dear Iain, thank you so much for your kind feedback. We’re delighted you had such a positive experience, and thrilled to have been able to support you throughout. Best wishes, Harry, Gemma and the Knight Frank Cheltenham team
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
5/5
TrustpilotMorten has been excellent throughout…
Morten has been excellent throughout the process. I would recommend him highly
Dear Dr Mirkin Thank you very much for your feedback and many congratulations on the sale of your apartment. It was a pleasure working with you both. Best wishes for the future. Morten and the Knight Frank Guildford team
5/5
GoogleThe process of selling our house in Bath was made wonderfully simple and straightforward by Knight Frank. Our contact with Francesca was always reassuring. She is a highly experienced professional with deep understanding of the local housing market, yet also has a warm, friendly manner. She was sensitive to the circumstances around selling a much-loved family home. Viewings were efficiently handled and we achieved our asking price quickly. We found Knight Frank to be an extremely responsive company, with very good communications. At every stage in the sale we were kept well-informed. When potential obstacles arose, they were dealt with quickly and competently. We could not be happier with the performance of Francesca and the entire Knight Frank team. We highly recommend them.
Thank you so much for your kind words, Emma. It was wonderful to have been able to work with you and the family. I still have your fathers letter that he sent to me in 2021 after my initial visit, and it will always be something that I remember. Kindest regards, Francesca.
5/5
TrustpilotIt was indeed a pleasure working with…
It was indeed a pleasure working with your staff at KF at Chelsea Bridge Wharf Queenstown Road Office. I had a good experience and would like a special mention of your staff, namely, with James Szalay, Liam Horbacze, Patrick Stewart and Julia Slack. Thank you Dr Mary Anne Albert-Davie. Chelsea Bridge Wharf Apartments. Feb 2026 to September 2026
Thank you for the kind review, Mary-Anne. It has been a pleasure helping you rent your property, and we look forward to continue working with you in the future. Very best wishes, The Battersea team
5/5
GoogleWe have nothing but praise, for the exceptional service we have had from start to finish of our purchase with Sam and the team at Knight Frank Bath. Sam went above and beyond at every stage of the process, communication was quick and clear and the transaction has been seamless - we are over the moon!! Thank you ☺️
Thank you so much for your wonderful words Rachel. It was an absolute pleasure working with you from start to finish, and I’m so glad you’re over the moon with your new home. I would be too! Wishing you all the happiness there, and thank you again. All the best, Sam and the Knight Frank team.
5/5
TrustpilotThank you Lucy and Team
We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!
Thank you so much for your kind words. It has been a pleasure helping you find a new rental. Best wishes, Lucy, Lana and Kyrtsen
5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
5/5
TrustpilotSophie was brilliant!
Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!
Dear Chris Thank you so much for your lovely review. It was a pleasure to help and I’m so pleased I could find your family something in such a gorgeous location. Best wishes Sophie
5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Hi Arzu, Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home. Kind regards, Jason and Jordan
5/5
TrustpilotKnight Frank is a professional property manager
I have been using Knight Frank as my managing agent for more than 10 years. I am an overseas investor and Knight Frank has offered me great help in many aspects from finding tenants to taking care of maintenance issues, etc. With their professional service, I can comfotably invest in UK property without much trouble
Hi Simon, Thank you so much for sharing your wonderful feedback! We're truly delighted to hear about your positive experience and how we've been able to support your investment in the UK for over ten years. Your kind words mean a lot to us. Many thanks, Knight Frank Kings Cross Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knight Frank's Bath and North East Somerset office has 285 reviews across two platforms: 150 on Google, 135 on Trustpilot (across the whole business).
Knight Frank Bath Sales is rated 4.9 out of 5 across all 285 reviews, and 5.0 out of 5 on Google from 150 reviews.
Knight Frank Bath Sales, 4 Wood Street, Bath, BA1 2JQ, Bath and North East Somerset, BA1 2JQ.
