5/5
GoogleEfficient and friendly
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review Gill. We are so pleased to know that the team provided you with a high level of service!
Trusted Agent profile · Bath and North East Somerset
Hamptons Bath Sales reviews in Bath and North East Somerset
★★★★★
1,611 reviews across 2 platforms
32 Gay Street, Bath, BA1 2NT, Bath and North East Somerset, BA1 2NT
Hamptons's office in Bath and North East Somerset, at 32 Gay Street, is rated 4.3 out of 5 across 1,611 reviews on two platforms, including 181 Google reviews rated 4.8.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Google5/5
GoogleI love working with Hamptons as they are efficient and reliable. As I live in Botswana its important that I can leave the running of the apartment in reliable hands
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that we have provided you with a 5* service. We take great pride in offering a high level of management services and look forward to providing you with this for many tenancies to come! Thank you again.
5/5
TrustpilotA tenant looked after by Hamptons
I am a tenant of a property looked after by Hamptons. We started a new lease in May and have been dealing with Rebecca. They have been professional, helpful and have speedily resolved any issues we had. I am happy to add my recommendation and thanks.
5/5
TrustpilotProperty management
Hamptons have been managing the rental of my property in Bath for two years and have been a pleasure to deal with. Melanie Hudson deserves particular mention for her enthusiasm, professionalism and attention to detail. She was quick to react and organise contractors when problems occurred. I would recommend them.
4/5
TrustpilotHigh quality property managers- its…
High quality property managers- it's the people and individual property managers that make the different and Hampton's have a higher standard as personified by Patryk Lehmann
5/5
TrustpilotProfessional & Efficient
Shortly after moving into our flat we had a couple of issues with the boiler and the electrics. We contacted Hamptons and they acted very professionally and promptly. Special praise must go to Rebecca, our property manager, who managed to get tradespeople in to fix the problems just days before Christmas.Many thanks again.
5/5
TrustpilotEarlsfield Hamptons
We purchased our property with Alex in the Earlsfield office and the experience was excellent. She is effective, friendly and definitely has the local touch - we would really recommend the team over there for sales any time.
5/5
TrustpilotI have been dealing with Anca Ciobanu and have found her to be more than helpful
I have been dealing with Anca Ciobanu and have found her to be more than helpful. She really is top class and extremely professional.
5/5
TrustpilotProperty Manager - Nicole Drackett
We have been very impressed by Nicole's prompt communication and help with solving any enquiries we have had with repair issues. Always with a professional manner, thank you.
5/5
TrustpilotHamptons- Highly Recommended
Hamptons has managed my property for at least 5 years. They have been excellent and responsive. Ms Lucy Desborough, the senior property manager has looked after my property very well and has been extremely efficient in helping with repairs needed, keeping the property in good order and attending promptly to the tenants requests. Highly recommended.
5/5
TrustpilotVery good service
Very good service, I had a great tenancy with Hamptons. My property manager was Holly, who was always friendly, professional and very helpful. I also got help from Gemma at the end of my tenancy, who was also great to work with. Recommend!
5/5
TrustpilotProfessional service
We have had good service from Hamptons specifically with a recent tenant who had defaulted and needed to be evicted. We have been assisted through all the processes and it was managed professionally by our agent Gemma Pearce. Thank you for your service!
5/5
TrustpilotI haven’t met Melanie Hudson my…
I haven’t met Melanie Hudson my property manager personally but from my experience I can only say that she is a very competitive, efficient and I have the feeling that she really is looking after my property, giving me peace of mind.I trust her completely.
5/5
TrustpilotHamptons Muswell Hill branch
Abi Roter (Muswell Hill branch) was extremely efficient and helpful throughout the process of buying our house. We would recommend Hamptons.
1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Agent replied · 22 October 2024
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Hamptons Bath and North East Somerset won ESTAS awards in two years, most recently 2018.
ESTAS winner in two years: 2017, 2018.
ESTAS awards by year, 2017 to 2018
2018 1 Silver and 1 Best in County ESTAS 2018 winners
- SilverESTAS 2018: Lettings (Landlords), South West (Avon, Dorset, Somerset)
- Best in County (1)ESTAS 2018
- Somerset: Lettings (Landlords)
2017 1 Top 3 and 1 Best in County ESTAS 2017 winners
- Top 3ESTAS 2017: Lettings (Landlords), South West (Avon, Dorset, Somerset)
- Best in County (1)ESTAS 2017
- Somerset: Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Hamptons Bath Sales
Has Hamptons Bath Sales won any awards?
Yes. Hamptons Bath Sales won Silver for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Somerset) at the ESTAS 2018 awards, and 2 other industry awards since 2017.
