Trusted Agent profile · Bath and North East Somerset
★★★★★
2,181 reviews across 1 platform
The Clockhouse, Bath Hill, Keynsham, BS31 1HL, Bath and North East Somerset, BS31 1HL
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at The Clockhouse, is rated 4.8 out of 5 across 2,181 reviews on 1 platform.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a viewing for a property today on…
I had a viewing for a property today on 09th of August 2022 , I even ended being late but Agency Agent ( Emily Duveen ) was sooo patient and very helpful and literally took her time to take me around. The Agency is very helpful.I had a good experience
5/5
TrustpilotHighly recommended
Very happy with my experience at Andrews. Natasha and Tracy were responsive and helpful through a difficult sale and purchase and helped us achieve a good sale price with our flat. I would highly recommend Andrews to anyone looking for a Real Estate Agency!
4/5
TrustpilotSelling my house through Andrews Bear…
Selling my house through Andrews Bear Flat , has been really easy. There was plenty of guidance during the process and help with decisions, based on their greater experience. Rowan is a great communicator and keeps in touch with updates regularly. While it isn’t finished yet, it has been a pleasure so far.
5/5
TrustpilotExcellent Customer service from Andrews Property Group
I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.
Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys
5/5
TrustpilotI have at last secured a dwelling which…completely suits my needs
I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.
5/5
TrustpilotBear Flats Bath Excellent experience
Bear Flats, Bath are Absolutely excellent. Absolutely excellent - Andrews at Bear Flats, Bath.Keith, Emma and Emily are thorough and follow things through. On top of the job and eager to ensure a sale is bought to a successful conclusion.
Thank you so much for leaving us a review fantastic to see that the team at Andrews Bear Flat were able to support you each step of your sale. Thanks again, Rhys
5/5
TrustpilotWe were treated by Shoneil who is a…
We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.
5/5
TrustpilotOngoing great service
Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues
Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.
5/5
TrustpilotValuation of property
I felt instantly at ease when Nancy from Andrews came to value my property. A kind and genuine person who really listened had time for me. Thank you again.
Thank you for your kind words about Nancy. We're thrilled to hear she made you feel at ease and listened to your needs. Your feedback is greatly appreciated. Best wishes, Jake
5/5
TrustpilotVery happy with shamiya it’s the second…
Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!
Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.
5/5
TrustpilotAndrews Raigate team have been amazing…
Andrews Raigate team have been amazing from the start of our search for our own place, Isaac was always very helpful and always we kept a good communication. Thank you we love our new place.Regards,Jackie and Courtney
5/5
TrustpilotBuying my first home with Andrews
Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service
Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.
5/5
TrustpilotVery professional company with quality …
Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.
Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!
5/5
TrustpilotI have rented my property through…Monika
I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently
5/5
TrustpilotHad two fantastic viewings today by…
Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend
Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotVery impressed with our Property …
Very impressed with our Property Manager Louise. She is very professional and knowledgeable, always prompt and efficient in responding to our requests. An excellent link between ourselves and the Tenant which means the Tenancy runs smoothly.
Thank you, Maria. It's great to hear such positive feedback about your experience with Louise. We'll pass on your kind words to her.
1/5
TrustpilotNot refunding our money
Me and my husband with kids gave one week rental to Andrews. After taking more than 3 weeks time, they failed our reference check and not refunding our money.
I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake
5/5
TrustpilotAndrew’s have dealt with a property sale
Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.
Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.
5/5
TrustpilotGood communication
I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.
5/5
TrustpilotPositive experience looking to rent
Mark from the lettings team was extremely helpful and personable, he went out of his way to help us in looking for a rental property. Our experience was wholly positive and I would recommend to anyone looking for a rental in the Bath area.
Hi Thomas, thank you for taking the time to leave us a five stair review. Fantastic to see that Mark and the team at Andrews lettings in Bath were able to deliver such a brilliant experience for you. Thanks, Rhys
5/5
TrustpilotGreat attitude and knowledge from all…
Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.
5/5
TrustpilotWe have received an offer on our house…
We have received an offer on our house through the Bath office with Emily & Emma. They have both been incredibly helpful, knowledgeable and have kept us informed throughout the process. It has been great to work with them. Thank you.
Hi Lucy, thank you for the five star review. Amazing to see that Emily & Emma have been such a good source of knowledge and support for you through your sale. Thanks again, Rhys
5/5
TrustpilotSelling my house through Andrews was…
Selling my house through Andrews was such an easy pleasant experience. They were very professional and approachable and kept me in the loop at all times. Amy was very friendly and helpful and I would highly recommend them.
5/5
TrustpilotV happy with my property mgmt
Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!
Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys
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