Trusted Agent profile · Bath and North East Somerset
★★★★★
2,178 reviews across 1 platform
The Clockhouse, Bath Hill, Keynsham, BS31 1HL, Bath and North East Somerset, BS31 1HL
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at The Clockhouse, is rated 4.8 out of 5 across 2,178 reviews on 1 platform.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick response from agents in their…
Quick response from agents in their management of property . Janine has been of good help since I rented from the agency in 2022
Hi Akua, thank you for the five star review. Brilliant to see that Janine was so helpful to you. Thanks, Rhys
5/5
TrustpilotConnor Edney delivers exceptional service
We were recently shown around a property by Connor Edney. He was excellent and was able to answer all our questions drawing on his extensive experience in the property market. Thanks Connor.
We appreciate you taking the time to leave us a five star review, in particular Connor. Great to see you had a fantastic experience whilst out on viewings. Thanks, Rhys
5/5
TrustpilotQuick, easy and professional!
Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.
Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.
5/5
TrustpilotBailey is awesome in his work
Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.
Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys
5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
5/5
TrustpilotShamiya was brilliant
Shamiya was brilliant! Me and my son felt very at ease with her. We had a laugh aswell which was nice. Lovely young lady
Hi there, thank you for taking the time to write a positive review. I am so glad to see Shamiya has been brilliant and made yourself and your son feel at ease! Thank you again for your kind words and all the best, Laura.
5/5
TrustpilotNick from Andrews Downennd put in a…
Nick from Andrews Downennd put in a massive shift, working with a very difficult down chain solicitor, to make sure we were able to exchange in the nick of time. I was grateful for his effort and experience/advice during an otherwise stressful process. Antonia and other members of his team pitched in when he wasn't available, helping with continuity. Thanks guys!
Thank you, William, for your kind words! We're thrilled Nick and the team could assist you through the process. Your appreciation means a lot to us. Best wishes in your new chapter, Jake
5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
5/5
TrustpilotSales consultant Keli Viana
Sales consultant, Keli Viana was amazing throughout the process, very helpful and on top of everything.
Thank you, Mirza! We're thrilled to hear that Keli provided such excellent service. Your feedback is greatly appreciated! Best wishes, Jake
5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andrews Lettings, and Monika in particular has been wonderful to deal with.
Hi Jessy, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and Andrews Lettings. Your satisfaction is our priority, and we're glad to have made your tenancy easier. We appreciate your support! Best wishes , Lisa
5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
5/5
TrustpilotFantastic service.
Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.
Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa
5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
5/5
TrustpilotAndrews are the best estate agent on…
Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*
Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys
5/5
TrustpilotA positive experience with special thanks to Sophia Robinson
Throughout our home buying process, Sophia from the Bath office was incredibly communicative, efficient and supportive. Sophia promptly answered calls and emails, keeping us informed and reassured about every development. Her ability to patiently manage the intricacies of the entire procedure along with providing the personal touch made the process much more comfortable. Overall, the Bath branch offers a client-centric approach and we are extremely satisfied with their level of service. Would highly recommend!
Hi Helen, what a fantastic review! It's brilliant to see that Sophia and the team in Bath's customer centered approach was recognised and well received in your dealings with us. Thanks again for sharing your experience, Rhys
5/5
TrustpilotWell
Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again
Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys
5/5
TrustpilotShannae and Sharron are both awesome!
We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.
5/5
TrustpilotThank you for the viewing
Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.
Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.
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