Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe staff at Andrew’s were very helpful…
The staff at Andrew’s were very helpful throughout the whole process! Our main contact, Tanya who first valued our property was really helpful throughout and always responded to emails and phone calls very promptly. We are more than happy to highly recommend Andrew’s Midsomer Norton to both prospective buyers and sellers 5 STARS 🤩
Pete · 28 October 2024
Agent replied · 25 December 2024
Thank you, Pete! We're thrilled to hear about your positive experience with Tanya and our team at Andrew’s Midsomer Norton. Your recommendation means a lot to us! Best wishes, Jake
★★★★★ 5/5
TrustpilotI had a great experience with Daniel…
I had a great experience with Daniel and Zi during the process of letting a property. They were both very prompt with responses and made sure to return calls when I left messages….as well as reassuring me when I was getting anxious. The team in Midsomer is very friendly and always ready to help….
Busi · 25 October 2024
Agent replied · 25 December 2024
Thank you, Busi! We're thrilled to hear about your positive experience with Daniel, Zi, and the Midsomer Norton team. Your kind words mean a lot to us. Best Wishes, Jake
★★★★★ 5/5
TrustpilotRebecca Newbrook has been the best.
Rebecca Newbrook has been very patient as she managed various issues with the property and with diligence and care despite the length of time it has taken to try to resolve these issues.She has kept us informed of the progress during this time which has been so much appreciated.Thanks again, Rebecca.
MD · 3 December 2024
Agent replied · 25 December 2024
Thank you for your kind words, MD. We're delighted to hear that Rebecca's diligence and care made a positive impact. Your appreciation means a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotSteve is a fantastic agent
I purchased a flat through Andrews, completing 25/10/2024. Steve was such a massive help throughout the whole process, reassuring me on various aspects I was unfamiliar with as a first time buyer and stepping in to keep the process moving whenever things slowed up. I would greatly recommend buying through the Andrews team!
Philip · 2 November 2024
Agent replied · 25 December 2024
Thank you, Philip. We're delighted to hear about your positive experience with Steve and our team. Your recommendation means a lot to us. Enjoy your new home!
★★★★★ 5/5
TrustpilotToday I took a call from Shamiya
Today I took a call from Shamiya. As a first contact I was extremely impressed with her telephone manor on the whole then as we talk and found some common ground Shamiya was very helpful, empathetic and genuine. I felt listened to and respected during and after our conversation. Thank you, Johanna
Johanna · 11 November 2024
Agent replied · 25 December 2024
Thank you, Johanna! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent
During the rental process, they have been very helpful and ensured that we were fully informed throughout. Everything has been very professional and transparent, couldn't ask for a better service. Daryn Mukoyi has been exemplary in his assistance.
Ryan · 19 March 2026
★★★★★ 5/5
TrustpilotSimply the best. Andrews have been representing my…
Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”
George · 5 July 2024
Agent replied · 24 October 2024
Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys
★★★★★ 5/5
TrustpilotThank you Raluca
We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.
Emma · 21 August 2024
Agent replied · 24 October 2024
Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotThank you Sophia, for your great work
Sophia And all the other team at Andrew’s were absolutely fantastic. They went out of their way to help me and the purchaser to have a smooth house sale. A really great team of people to work with. I would highly recommend Andrews and particularly Sophia.Thank you so much for your help and all your brilliant support. Very best regards, Juliet.
Juliet · 20 May 2024
Agent replied · 24 October 2024
Hi Juliet, thank you for your lovely five star review. Amazing to see Sophia and the team have been a massive help on the sale of your property and made it as smooth as possible for yourself. Thank you for the recommendation too and all the best for the future, Laura.
★★★★★ 5/5
TrustpilotMark Anderson was fantastic
I will definitely recommend Mark Anderson at Southfield branch. He was fantastic and very helpful during the selling although was a very long process he was always there to support me and to answer to all my questions and doubts . Many thanks Mark for your hard work.
Célia · 13 December 2024
Agent replied · 25 December 2024
Thank you, Célia, for your kind words! We're thrilled to hear about your positive experience with Mark at our Southfield branch. Your recommendation means a lot to us. We'll be sure to pass along your appreciation to Mark. Best wishes , Lisa
★★★★★ 5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Bashir · 19 April 2024
Agent replied · 24 October 2024
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service, professional, helpful and responsive
I recently had a property viewing arranged by Rebekah Wright, and I couldn’t be happier with the experience. From start to finish, she was incredibly professional, positive, and helpful. She made the viewing process smooth and welcoming, answered all my questions clearly, and guided me through the application and referencing steps with ease.
Ismail · 6 March 2026
Agent replied · 20 March 2026
Dear Ismail Abuzayid,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah Wright. Your recommendation means a lot to us, and we're delighted she made the process smooth and welcoming. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Evelyn · 13 August 2024
Agent replied · 24 October 2024
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
★★★★★ 5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Gareth · 25 August 2026
Agent replied · 22 September 2026
Dear Gareth ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Simon · 30 March 2024
Agent replied · 24 October 2024
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Hilary · 18 September 2024
Agent replied · 24 October 2024
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
★★★★★ 5/5
TrustpilotNancy couldn’t have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
James · 3 November 2024
Agent replied · 25 December 2024
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to my letting agent ANDREWS also Mr Greg and Shannon for the excellent service provided. From start to finish, the process was handled professionally, efficiently, and with great communication throughout. Any questions or concerns I had were addressed quickly and clearly, which made everything stress-free.
Sandaru · 19 February 2026
Agent replied · 22 February 2026
Dear Sandaru Dharmapala,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg and Shannon. Your recommendation means a lot to us. We're committed to providing excellent service and are glad we could make the process stress-free for you.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Sara · 10 April 2024
Agent replied · 24 October 2024
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI have been looking for a property and…
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Elise · 19 October 2024
Agent replied · 24 October 2024
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotVery professional
We just sold out flat . David Cole was fantastic during all process. He is very professional and always prompt to respond to any questions and always keeping us positive. I would highly recommend David . Thank you David for your support and hard work.
Célia · 17 December 2024
Agent replied · 25 December 2024
Dear Célia, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with David Cole. Your recommendation means a lot to us. Best wishes in your new chapter , Lisa
★★★★★ 5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Debola · 7 October 2024
Agent replied · 24 October 2024
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotHouse sale
I can’t thank the MSN Andrews branch team enough for everything throughout the sale of our property. From the very first valuation right through to completion, they were absolutely fantastic.
Emma · 3 August 2026
Agent replied · 22 September 2026
Dear Emma,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tanya and our MSN Andrews branch. Your satisfaction is our priority, and we're delighted we could assist you smoothly through the sale process. We appreciate your kind words and support.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotThank you Elif!
Elif was great when handling a management issue
Matthew · 16 January 2026
Agent replied · 22 January 2026
Dear Matthew,
Thank you for your wonderful feedback! We're thrilled to hear that Elif provided excellent service in handling your management issue. Your satisfaction is our priority, and we appreciate your 5-star rating. We look forward to serving you again at Andrews Head Office.
Best regards,
The Andrews Head Office Team
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