Trusted Agent profile

Andrews Midsomer Norton reviews

4.9

★★★★★ Excellent

2,056 reviews across 1 platform

Norton House, 74-76 High Street, Midsomer Norton, BA3 2DG, Bath and North East Somerset BA3 2DG

Andrews's Bath and North East Somerset office at Norton House is rated 4.9 out of 5 across 2,056 reviews on 1 platform. The 2,056 Trustpilot count is for the whole business. Checked 9 October 2026.

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2,056

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Trustpilot

Couldn’t have asked for more!

The Midsomer Norton branch have been amazing through our house sale process. They sold our home, as well as being responsible for our buyers property, and the communication, particularly from George, has been fantastic throughout. George kept us in the loop of what was happening, sometimes even before our solicitors had managed to. We really appreciate all of the support and communication, not only up to accepting an offer, but right through to exchange. Although we have no plans to move house again, we would absolutely use Midsomer Norton branch of Andrews, if we did decide to.

Harry · 18 February 2026

Agent replied · 22 February 2026

Dear Harry, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Midsomer Norton branch and George's exceptional service. Your kind words motivate us to continue delivering excellent support. We appreciate your trust and hope to assist you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Thankyou Andrews!

Lisa at Andrews in Midsomer Norton was brilliant from start to finish. Helping us to buy our new family home. It certainly wasn't a plain sailing purchase, with it being a big chain. But through all the ups and downs, Lisa was in touch with us daily and doing everything she could to help it all go through. And it did, she was amazing and so was the rest of the team at Andrews.

Evette · 16 January 2026

Agent replied · 22 January 2026

Dear Evette, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lisa and our team. It's great to know we could assist you through the process. We appreciate your kind words and look forward to serving you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

We had a brilliant experience with…

We had a brilliant experience with Andrews (Bear Flat). From our first meeting with Emily I knew we were in safe hands, she clearly had a great understanding of the market & set realistic expectations whilst also aiming to get the best price & more importantly the best buyer for our property. She was enthusiastic & always on the end of the phone should we have any queries or questions. The rest of the team matched her enthusiasm & patience. Special shout out to Sophia & Keith too. We sold our property within a week & also had an offer accepted on our dream property. The process took less than 3 months from start to finish & was smooth at every stage thanks to great communication from our Andrews with everyone in the chain. I wouldn’t hesitate to recommend Andrews (Bear Flat) again. Many thanks!

Vicki · 18 November 2025

Agent replied · 24 October 2024

Hi Vicki, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Emily, Sophia, Keith, and the team at Andrews Bath Bear Flat . Your satisfaction is our priority, and we're delighted to have helped you find your dream property. We appreciate your recommendation! Best wishes , Lisa

5/5

Trustpilot

Ella Didcott has been extremely helpful…

Ella Didcott has been extremely helpful in the process of supporting me and my friends get prepared and settled into the property. She is very lovely, patient and helpful, feel lucky to have been supported very well from her 😊

Grace · 27 August 2026

Agent replied · 22 September 2026

Dear Grace , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Ella. Your satisfaction is our priority, and we're glad Ella could assist you and your friends so well. We appreciate your kind words and look forward to serving you again. Best wishes , Lisa

5/5

Trustpilot

The overall experience was amazing

The overall experience was amazing. I was helped by Harpindar Kour who did an excellent Job explaining complex terms for me and was kind and patient. She communicated very well and was very responsive to my emails.

Hazel · 11 September 2026

Agent replied · 22 September 2026

Dear Hazel, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar Kour. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Lorna Piggott⭐️⭐️⭐️⭐️⭐️

Lorna Piggott is an exceptional letting agent who goes above and beyond at every stage of the process. From the very first viewing, she made everything feel easy, professional, and stress-free. She was brilliant at explaining everything clearly, making you feel confident and well-informed every step of the way. Lorna’s friendly, approachable nature made it clear that she genuinely cares about getting the best outcome for her clients.

Emma · 15 January 2026

Agent replied · 22 January 2026

Dear Emma, Thank you for your wonderful review of Lorna. We're thrilled to hear about your positive experience and appreciate your kind words. Lorna's dedication and professionalism truly shine, and your feedback means a lot to us. We look forward to serving you again in the future! Best regards, Andrews Head Office

5/5

Trustpilot

Smooth process.

Lily was fantastic from start to finish and kept us informed every step of the way. Renting with Andrews was extremely smooth and made a very stressful time in our lives nice and simple.

Jj · 14 September 2026

Agent replied · 22 September 2026

Hi Jj, Thank you for your wonderful feedback! We're thrilled to hear that Lily made your rental experience smooth and stress-free. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, feel free to reach out. Best wishes , Lisa

4/5

Trustpilot

Professional & Helpful

Ben was helpful, professional and yet friendly showing a property and answering questions. Very easy to deal with and a great property at a good price. Easy to understand process and excellent communication.

G · 18 September 2026

Agent replied · 22 September 2026

Thank you for your kind words and feedback. We're thrilled to hear that Ben provided you with a positive experience. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Our consultant Ella was fantastic

Our consultant Ella was fantastic! She was extremely helpful regarding finding a place to rent as well as supporting us with all of the forms and paperwork we needed to fill out!

Izzy · 26 August 2026

Agent replied · 22 September 2026

Hi Izzy, thank you for your wonderful feedback! We're thrilled to hear that Ella provided such excellent support. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Donna was extremely professional

Donna was extremely professional, friendly, and helpful throughout the entire process. She took the time to show me the property twice, answered all my questions clearly, and was always patient and approachable. I really appreciated her honesty and support, and I wouldn’t hesitate to recommend her to anyone looking for a reliable and attentive property agent.

Happy · 15 January 2026

Agent replied · 22 January 2026

Dear Happy, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Donna. Your recommendation means a lot to us, and we're glad she could assist you so effectively. We look forward to serving you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Such a lovely team

Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around

Wardat · 17 August 2026

Agent replied · 22 September 2026

Dear Wardat , Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa

5/5

Trustpilot

Very positive experience seeing…

Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.

Hamza · 19 August 2026

Agent replied · 22 September 2026

Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Ben was welcoming and friendly and gave…

Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!

Shivangi · 19 August 2026

Agent replied · 22 September 2026

Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa

5/5

Trustpilot

Letting

Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.

Becca · 8 August 2026

Agent replied · 22 September 2026

Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

5/5

Trustpilot

Daryn + Andrews Property Group

Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.

Theo · 20 August 2026

Agent replied · 22 September 2026

Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.

5/5

Trustpilot

The best estate agent by a mile

I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.

Shelley · 4 December 2024

Agent replied · 25 December 2024

Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Andrew’s were always proactive with…

Andrew’s were always proactive with communication, there after sales support was exceptional, helping me to understand what our Solicitors and our buys solicitors were arguing about, big shout out to Nick W for all of your support and help

N · 17 February 2026

Agent replied · 22 February 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Nick Woore in our Downend Branch . Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

30 years of great service.

Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.

Fraser · 27 November 2024

Agent replied · 24 October 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Trustpilot

A Reliable and Proactive Partner in Property Management

As an inventory company, we have collaborated with many property managers, but working with Rebecca Newbrook has been a standout experience. Their professionalism, responsiveness, and commitment to excellence make them an exceptional partner in the property management industry.Rebecca consistently demonstrates a keen eye for detail and ensures that every aspect of a property is managed with precision. They understand the importance of accurate and timely inventories, and they go out of their way to facilitate seamless collaboration. Their proactive communication and prompt responses to scheduling requests make our job more efficient and enjoyable.In our line of work, having a property manager who is both organized and approachable is invaluable. Rebecca excels at coordinating check-ins, check-outs, and interim inspections. They always provide comprehensive information upfront, which allows us to prepare thoroughly and deliver the best possible service to property owners and tenants.Moreover, her dedication to maintaining the quality of properties is evident in their thorough follow-ups on maintenance needs and tenant concerns. Their ability to balance tenant satisfaction with the needs of property owners ensures that properties are well-maintained and respected.In summary, working with Rebecca has been an absolute pleasure. Their commitment to excellence, exceptional communication, and strong work ethic set a high standard in property management. We highly value our partnership and look forward to continued collaboration.

Mike · 18 November 2024

Agent replied · 24 October 2024

I am sorry to hear about your experience which I have just had an opportunity to review. Although I am relatively new in role it does sound like you had a poor experience with Andrews for which I am sorry.Delivering excellent customer experiences, in line with our core values is very important to Andrews, and something which we are now more energetically focused on, and whilst I imagine that is of little comfort to you, I do hope you will consider Andrews for your property needs again in the future.Carl HowardGroup Chief Executive

5/5

Trustpilot

Friendly and supportive!

I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)

Si'von · 8 November 2024

Agent replied · 25 December 2024

Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa

5/5

Trustpilot

Sarah Robinson has been outstanding and…

Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.

Joe · 16 March 2026

Agent replied · 20 March 2026

Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa

5/5

Trustpilot

Exceptional Service from Zyad at Andrews - Highly Recommended!

I recently had the pleasure of working with Zyad, a lettings consultant at Andrews, to find a house to rent in Bath, England. From the very first viewing to the final steps of the letting process, Zyad was incredibly helpful and professional.Zyad’s knowledge of the local market and his keen eye for detail made the entire experience smooth and stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. His friendly demeanor and willingness to go the extra mile truly set him apart.Thanks to Zyad, I found the perfect home that meets all my needs. I highly recommend Zyad and Andrews to anyone looking for a reliable and dedicated lettings consultant. Thank you, Zyad, for your outstanding service! - Preston

Preston · 29 October 2024

Agent replied · 25 December 2024

Thank you, Preston, for your kind words about Zyad. We're thrilled to hear he provided such excellent service and helped you find the perfect home. Your recommendation means a lot to us! Best wishes , Lisa

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!

Elen · 19 October 2024

Agent replied · 24 October 2024

Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa

5/5

Trustpilot

Rebekah was warm and friendly

Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.

Andy · 18 March 2026

Agent replied · 20 March 2026

Dear Andy , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa

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Questions about Andrews Midsomer Norton

How many reviews does Andrews Midsomer Norton have?

Andrews's Bath and North East Somerset office has 2,056 reviews across 1 platform: 2,056 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Andrews Midsomer Norton's rating?

Andrews Midsomer Norton is rated 4.9 out of 5 across all 2,056 reviews, checked 9 October 2026.

Where is Andrews's Bath and North East Somerset office?

Andrews Midsomer Norton, Norton House, 74-76 High Street, Midsomer Norton, BA3 2DG, Bath and North East Somerset BA3 2DG.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.